Bedstar Reviews

3.99 Rating 896 Reviews
76 %
of reviewers recommend Bedstar
Merchant Metrics
Shipping & Delivery
delivery methods
Courier
average delivery time
Next Day
on-time delivery
Greater than 78%
accurate and undamaged orders
Greater than 81%
Customer Service
communication channels
Email, Telephone, Live Chat
queries resolved in
Over a week
Read Bedstar Reviews
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Email:

support@bedstar.co.uk

Location:

98 High Street

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Was really happy with purchases staff were very knowledgeable and friendly
Helpful Report
Posted 2 months ago
For the money, this is a really good quality, comfortable product. I'm used to sleeping on firm surfaces, so this might be biased, but I find it rather softer than I've expected. Excellent Customer service!
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Posted 2 months ago
Really happy customer. Ordered a double divan set including mattress for under £300. Not expecting much at that price but wow.. the quality is impressive and the mattress is very comfortable. With next day delivery there isn't another 'bed' company that can compete with price, quality, and delivery. The two delivery guys were exceptional and even placed the bed upstairs in the room!
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Posted 2 months ago
Cannot fault the service or delivery, great price got a discount code as well. Will be back to purchase a mattress in the near future.
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Posted 2 months ago
Absolutely loving my new King Mattress. Ordered on a Sunday and it had arrived by Tuesday Lunchtime, rolled up in a box I was able to easily fit in my car with the seats down. I was also able to carry the box up a flight of stairs in my own, so very easy to transport!
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Posted 2 months ago
I love this so much! It fits perfectly it's lovely and soft it was delivered earlier than I expected Bedstar were happy to update me whenever I had a question!! I totally recommend this to anyone looking for a new mattress
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Posted 2 months ago
This is excellent value for money it’s used in our spare room, looks and feels good, it’s a good heavy deep mattress, and quite firm. our recent house guest said it was really comfortable. Would definitely recommend
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Posted 2 months ago
a ver good quality mattress thought it might be a bit hard at first but settled into it now. Delivery was on time and no hassle
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Posted 2 months ago
stunning bed frame the grey matches my room perfectly. Will be back soon for a mattress!
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Posted 2 months ago
The bed that has been delivered is NOT the bed I ordered, it is completely different. The bed I ordered was a grey/white. The divan base is not velvet crush ALSO I paid extra for silver legs. This is an absolute joke. I am very disappointed and upset with this service.
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Posted 2 months ago
Absolutely disgusted with the way this company has operated. I ordered a bed and it was meant to be delivered on Monday, only HALF the bed was delivered with no apologies or indication to when the next part would be delivered. I had to call myself to organise the other box being delivered, which had to be delivered on Wednesday as they refused to deliver it Tuesday. The second box arrived on Wednesday, my partner watched a the delivery driver threw the box around causing it to rip and break open. Opened what was left of the box to find that a hydraulic (bought an ottoman bed) was missing. Tried calling for 20 mins before 5 (their closing time) and was put on hold the entire time or the line would hang up for them to then turn the lines off 5 minutes to 5. I have been sleeping on the floor since Sunday as we removed the old bed as it was broken ready for the new bed to go up. Would not recommend the company at all.
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Posted 2 months ago
Absolutely dreadful company. Bed was delivered faulty two weeks ago yet I am still waiting for them to collect it and arrange a refund. The customer service "department" is useless. They rarely respond to emails, I have sent 4 in the past few days and I am yet to get a response. I am not sure who they are paying to leave 5 star reviews on here but I imagine most of them are fake. People should avoid this company at all costs.
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Posted 2 months ago
Bed is for a guest room and fits perfectly. Good for the price easy process from start to finish
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Posted 2 months ago
Bedstar delivery never showed up on the day it was scheduled. When we contacted the company they claimed someone had attempted to deliver but nobody was home... I have a ring doorbell with video monitoring and we were home. So not only are they awful at their jobs, they are liars too. Also, when we finally got the bed, it broke down the middle. Avoid these guys at all costs
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Posted 2 months ago
Comfortable and sturdy bed with a nice fabric finish. Good price
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Posted 2 months ago
Very good, bed erected with no issues. delivery and ordering was easy
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Posted 2 months ago
My first time buying a bed on line but I needed it quickly as my mother was due out of hospital. Bedstar was the only company I could fine that could deliver in 3 days (most were 3 weeks). Quality and value for money excellent- easy minor assembly, delivered at time and day agreed. Very pleased with the service and product, would use again without hesitation.
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Posted 3 months ago
comfortable mattress and nice bedframe i was very pleased with the overall service
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Posted 3 months ago
If you buy from Bedstar, you will be ripped off from start to finish. They do not deliver on time, or will only deliver a part order. Then they will charge you to either redeliver, or to cancel the order. Look at Trustpilot if you want to know just how awful this company is. Waiting to see if they publish this - because I have a huge amount of evidence about them, and their business model. They are essentially a few people operating out of a small unit. And making a huge profit from their ‘terms and conditions’ which seem to change on a daily basis.
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Posted 3 months ago
Ordered a base and mattress for next day delivery. The only reason I used them was that they apparently have next day delivery. Mattress arrived, no base. We arranged for a re-delivery (which they should have done and picked up on their own side), two days later. When the delivery slot was announced I could not make it. I tried to to do a re-delivery, and they wanted to charge an extra £47 because I missed the delivery window. I then cancelled the order, and they still charged the £47. I truly believe that they have a scam going on, where everything seems fine until they don't deliver, and then the customer gets charged extra. For that price, I could have received superior value at somewhere like John Lewis. Don't be fooled, you will be fleeced by their business model.
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Posted 3 months ago
Bedstar is rated 3.99 based on 896 reviews