Bedstar Reviews

Name: Bedstar
Address: 98 High Street, Knaresborough
Rating: 3.98

4.0 Rating 1,327 Reviews

75 %

of reviewers recommend Bedstar

4.0

Based on 1,327 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

support@bedstar.co.uk

Location:

98 High Street
Knaresborough
HG5 0HN

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Amy Howard

Anonymous

Anonymous // 01/01/2019

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“A great experience from beginning to delivery, easy website to navigate, great products and really great delivery guys, nothing is to much bother.”

Helpful Report

Posted 1 year ago

“Just had my bed delivered, easy to order and a quick delivery. Excellent service.”

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Posted 1 year ago

“Easy to make the order, very speedy delivery. The delivery men were nice and friendly. Overall a very good experience.”

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Posted 1 year ago

“Great choice at competitive prices and stock levels. Excellent communication in relation to progress of the order and delivery. Delivery went very smoothly, staff friendly and informative.”

Helpful Report

Posted 1 year ago

“I ordered a ottoman bed with a mattress the bed is great and so is the mattress it's good that you can pay off for them. I also spoke to customer service as I wasn't sure if they would also take the 4 draws and headboard and was told to wrap them together with other parts of the bed as only 5 labels and they won't take with out it, so I did that and delivery was fine, I also asked when would I receive my text with time slot for the next day as it was about 8pm and had still not received the text and was told it would come later which it did at 10pm so was annoyed that I had to stay up for that. But excellent customer service and I would buy from bedstar again.”

Helpful Report

Posted 1 year ago

“Do NOT! And I repeat DO NOT! purchase from this company. Tina Hay customer advisor, rude, obnoxious and would not even take responsibility for their couriers incompetence on delivering the bed frame and mattress to our address. They just dint care. The driver din't even bother trying to find the address ( I be surprised if he even attempted to get to me ) Tina said that the driver couldn't find the address and my mobile was wrong! Now she want's £55.00 extra to redeliver what should be delivered to me the first place! Asked for refund and I got my refund minus the £55.00 delivery that I never got delivered. So, for your own good, do NOT get anything from them. You been warned!”

Helpful Report

Posted 1 year ago

“Courier would not deliver bed as they had been given wrong door number by bedstar ! Now have to lose another days wages, to await redelivery whilst being without a bed. Shop elsewhere is my advice !”

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Posted 1 year ago

“I alway order from bedstar Very good so many choices delivery time. Easy to sort out problems.free unpacking and throw away the box it will be better. Thanks”

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Posted 1 year ago

“Good value and price. A quick free delivery by a polite and helpful driver. I recommend your whole operation and service. Thank you.”

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Posted 1 year ago

“Excellent service delivery next day what more could I ask for all round good customer service I would buy from bedstar again”

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Posted 1 year ago

“Typical internet provider. Deliver 2 thirds of what's been paid for. Blame someone else, don't offer any support, refuse to escalate to senior management despite us having explained the urgency. Buy local.”

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Posted 1 year ago

“Delivery was awful! It said in the advertisement that it would be delivered to the bedroom - drivers didn’t want to bring it in the house. Let alone our bedroom. Assembled bed with ease. But it started dipping less than 48 hours after building. Support posts for our ottoman bed are shockingly short. And the bed slides off support beams. After trying to figure out why for almost 2 months….. the side panel of the bed even though the screws and bolts are all absolutely tighter than tight bows out this means that the support beams are rendered useless and the bed slides off. Thoroughly disappointed and will not be ordering from them again.”

Helpful Report

Posted 1 year ago

“Delivery service was great. We were able to pick a delivery date and were sent a text and email giving a time slot the day before. The driver phoned when they were near by and brought our new bed into our flat for us without any issue. The bed is exactly as described and we have no issues.”

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Posted 1 year ago

“Delivered bed exactly as had been planned. Delivery drivers were polite, friendly and efficient. Wouldn't hesitate to recommend ao to my friends and family.”

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Posted 1 year ago

“My bed doesn’t look like the picture advertised and my feet hang over the end. For 500, it’s poorly made and very flimsy.”

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Posted 1 year ago

“Poor quality beds and poor customer service. Don’t use this company. I ordered 3 beds which I needed very quickly. 1 was so much poor quality (Julian Bowen Rebecca) bed that the screws holding th frame broke and the paint came off immediately. Sent it back. One bed was fine. The third we ordered in red, colour on website was red, name of material “Ruby” but they sent purple. I called Bedstar who said they couldn’t deal with complaints on the phone, I had to email. Which I did. Customer services refused to acknowledge despite photo evidence. Charged me £55 to collect the bed, despite the fact they were picking up the other faulty bed. Just had email from them to say the courier didn’t pick up th mattress (it is a holiday let so I was not there at bed collection), now they need to pick up the mattress too. What a farce. Poor quality, poor customer service. This issue is still going on and I ordered the bed mid feb! So that’s 6 weeks of problems just because I wanted fast delivery.”

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Posted 1 year ago

“We have used Bedstar a number of times and always been delighted. Their prices are good and the delivery service is excellent with updates about when the item is being delivered.”

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Posted 1 year ago

“Images on the website did not reflect an accurate representation of the product. Do not expect the product to be the same when delivered. Assembly guides are extremely unclear with many pieces not clearly labeled. Customer service unhelpful and offered nothing to remediate the situation other than saying "sorry".”

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Posted 1 year ago

“Absolutely brilliant service, great communication and love my bed and mattress. The gentleman on the phone was great and extremely helpful and I was able to track my items.without any issues. Highly recommend thanku”

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Posted 2 years ago

“Absolutely pleasure to order from Bedstar. Kept in constant touch from beginning to end. Delivery men lovely. I ordered a mattress and a grey wooden bed. Exact colour I needed and reasonably priced.”

Helpful Report

Posted 2 years ago

Bedstar is rated 4.0 based on 1,327 reviews