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Beauty Bay Reviews

2.1 Rating 388 Reviews

26 %

of reviewers recommend Beauty Bay

Company Reviews

2.1

Based on 388 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Beauty Bay Reviews

About Beauty Bay:

Beautybay.com stock a wide range of skin care, hair care, make up, fragrances and male grooming products from brands such as Tigi, Bare Escentuals, Wella, GHD< Too Faced, ole Henriksen and more. BeautyBay.com stocks over 7000 beauty products at highly competitive prices for its customers. Our top brands includes Mario Badescu, CARGO Cosmetics, Stila, Warren Tricomi and more.

Phone:

0161 848 4480

Location:

PO Box 518
Manchester
M5 0BN

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Beauty Bay 1 star review on 27th August 2023

Beauty Bay 1 star review on 19th April 2023

Beauty Bay 1 star review on 17th March 2023

Beauty Bay 1 star review on 15th January 2023

Beauty Bay 1 star review on 15th January 2023

Beauty Bay 1 star review on 15th January 2023

Beauty Bay 1 star review on 15th January 2023

21

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please never buy from this company. They sell their own brand items, which describes as absolutely amazing items. I bought hair care products, which resulted in hair loss and my be unable to brush my hair. I have emailed advising of the issue, and asking for how can i return it . THE company advised me to stop using product immediately and in next email said they not gonna accept return since the product is open.”

Posted 1 day ago

“Awful service. Paid for the haul pass for next day delivery and didn’t receive it”

Posted 6 days ago

“My child opened two Christmas presents from this company to which one had a note in off a previous customer saying that the item is faulty and she would like a refund , the item had hair init as well a was gutted my child opened this it got sent back 5th January I have emailed and emailed this company to get refund back after sending both items back beauty bay saying alsorts to try and not give refund yet saying they haven't received them which a can see they have by royal mail recite absolute disgrace of a company to get a refund back of no faults of my own”

Posted 2 months ago

“Really bad , haven’t gotten my delivery in 27 days and nobody is helping me , I want it to come before Christmas or get a full refund.”

Posted 3 months ago

“Wish I had seen the reviews before shopping with Beauty Bay. My parcel is lost and no one can tell me what is going on. I have asked for a refund and told to just keep waiting despite the fact that both the company and shipping provider cannot give details about if my parcel will ever arrive. The customer service is terrible - I would avoid if I were you!”

Posted 3 months ago

“Do not order anything from this company I can’t get a refund because nobody has replied to my refund request, all my emails have been ignored”

Posted 4 months ago

“I never received my products. I emailed them and never received a reply. I sent multiple emails but no reply. I took is as a one off incident and ordered again. This time i received products but not what i ordered. When i emailed them , again no reply. NEVER NEVER order from this site. Unrealiable, unprofessional and scammers who dont deliver products.”

Posted 4 months ago

“Poor experience, order NOT received with no refund”

Posted 5 months ago

“Bad experience , due to I did an order 1VDU-XROK-SAHJ-J an never arrived , I reclaim it on their email and told me that I won’t receive neither my package nor my money due to 30 days has passed and that my package never arrived due to they never put a destinatory. No one contacted me telling me about the issue , and it’s isn’t my fault they didn’t write my name in the package, all my details was correct when I did the order, if they’re employees did wrong it isn’t my fault , it has been 1 and half month now and no money, no package, no response, they are SCAMING PEOPLE ! It’s not good”

Beauty Bay 1 star review on 27th August 2023

Posted 7 months ago

“I placed an order which i then wished to cancel but I couldn’t. Once items arrived I arranged for a return via their online method. Sent the item back on 26/07/23 it’s now 17/08/23 still no refund. The item had been returned to their warehouse so I’m not sure what the holdup is. Thankfully I paid via PayPal and have opened a case which had been escalated so one way or another I will get my refund. Won’t be ordering from them again. If anyone else has paid via PayPal then I recommend opening a case with PayPal they’ll then force the money back. If you’ve paid on your bank card contact your bank and raise a dispute of transaction. Send them all the emails and tracking numbers to confirm you have returned your item and again the bank will force the refund to happen. It’s a sad shame that we have to go through such lengths just to get our money back. Awful company avoid like the plague.”

Posted 7 months ago

“I placed an order which i then wished to cancel but I couldn’t. Once items arrived I arranged for a return via their online method. Sent the item back on 26/07/23 it’s now 17/08/23 still no refund. The item had been returned to their warehouse so I’m not sure what the holdup is. Thankfully I paid via PayPal and have opened a case which had been escalated so one way or another I will get my refund. Won’t be ordering from them again. If anyone else has paid via PayPal then I recommend opening a case with PayPal they’ll then force the money back. If you’ve paid on your bank card contact your bank and raise a dispute of transaction. Send them all the emails and tracking numbers to confirm you have returned your item and again the bank will force the refund to happen. It’s a sad shame that we have to go through such lengths just to get our money back. Awful company avoid like the plague.”

Posted 7 months ago

“I placed an order which i then wished to cancel but I couldn’t. Once items arrived I arranged for a return via their online method. Sent the item back on 26/07/23 it’s now 17/08/23 still no refund. The item had been returned to their warehouse so I’m not sure what the holdup is. Thankfully I paid via PayPal and have opened a case which had been escalated so one way or another I will get my refund. Won’t be ordering from them again. If anyone else has paid via PayPal then I recommend opening a case with PayPal they’ll then force the money back. If you’ve paid on your bank card contact your bank and raise a dispute of transaction. Send them all the emails and tracking numbers to confirm you have returned your item and again the bank will force the refund to happen. It’s a sad shame that we have to go through such lengths just to get our money back. Awful company avoid like the plague.”

Posted 7 months ago

“Shopped here a few times, good selection, good price - but never again. My recent order has gone awol and Beauty Bay's response is terrible. Evri are saying it's delivered when I track item, however my given collection point (my local Tesco) says nothing has arrived. I personally went in there myself and two members of staff double checked for me. Beauty Bay are saying they're investigating and can't refund me until 'whilst item is in transit'. If Evri (highly likely scenario) has lost the item it's always going to be in transit so this is not good enough. This is illegal, it is the seller's responsibility to make sure I get item and if I don't I am legally allowed a refund. Customer service is terrible, no one to speak to just an email where I get the same dodgy 'no refund for item in transit' line every other day as they take 48 hours to respond. Looked on Twitter and there are hundreds of customers with similar experiences being ignored and still waiting for their money. Looking at ways to escalate this outside of the company such as Ombudsman or via a consumer journalist. Everyone knows Evri are useless and I can prove the item never arrived as the collection point can back me up - what more does Beauty Bay want?”

Posted 11 months ago

“Do not buy from this site. I ordered the products on 21/3 and spent over 100 euro. I choose the option for the fastest delivery and I still haven't received the package. According to the tracking the package did custom cleareance in Italy but then it was shipped to the Netherlands where it did custom clearance again. It hasn't moved from there. I contacted numerous times the custom service to have a refund but they keep saying that I should wait and that they are checking. They are completely unprofessional and they did nothing to solve the problem. I lost over 100 euro.”

Posted 11 months ago

“Scammed by this website Scammed by this website. Ordered a Sauna Blanked for £431.20 and a cloth insert for £79.20 Sadly the sauna blanket was faulty, so contacted beauty bay who sent a return shipping label. Good? Nope... Once they received the shipment back they only refunded the £79.20 and have not replied to any emails or live chat requests since... Notice there is no phone number for customer support if you want another red flag. I've had to contact Amex to do a chargeback. Such a shame.”

Beauty Bay 1 star review on 19th April 2023

Posted 11 months ago

“Would leave no stars if I could. Ordered Saturday for next day delivery (mother's day) and it's still hasn't arrived it's now Wednesday. Company claims they're looking into it. I've explained I don't want the product now it was meant to be a mother's day gift. Apparently nothing they can do at this point. Stay well clear of this scam company”

Posted 1 year ago

“Terrible customer service. I ordered some products on January and they still didn't come. I tried to contact several times the customer service but they replied to me that they are in contact with the courier and they will inform me. They always replied to me after 7-12 days. Completely unsatisfied. I asked like 3-4 times with a refund and they answered back with excuses.”

Posted 1 year ago

“The worst online shopping I ever had. I ordered sth and couldn't cancel it after 30 minute because the order transferred to warehouse. but when I returned the order it took 45 days to refund and they didn't know the exact amount and what did I returned. they refunded in 2 times after 50 emails. they didn't apology also.”

Beauty Bay 1 star review on 17th March 2023

Posted 1 year ago

“I ordered makeup and beauty products for my daughter, I got one of the products the next day and thought the rest would arrive a day or two later, then when I saw that nothing was arriving I contacted them and they replied that if I hadn’t taken a picture of the package I wasn’t allowed to claim anything “per their policy” ! Dreadful company, horrible customer service… I had never seen this in the UK before !”

Posted 1 year ago

“If I could give zero stars i would. Still waiting on a refund since 10th nov 2022...emailed several times told its being dealt with as a matter of urgency..its clearly not..other part of same order not delivered either no explanation as to why but refund processed for that with no notice. Utterly ridiculous never using beauty bay again”

Posted 1 year ago

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Beauty Bay is rated 2.1 based on 388 reviews