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BBQ World Reviews

4.8 Rating 3,783 Reviews

96 %

of reviewers recommend BBQ World

Company Reviews

Product Reviews

4.8

Based on 3,783 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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BBQ World 5 star review on 28th November 2023

BBQ World 5 star review on 28th November 2023

BBQ World 5 star review on 3rd November 2023

BBQ World 5 star review on 20th September 2023

GERARD MCGARVEY

BBQ World 5 star review on 20th September 2023

GERARD MCGARVEY

BBQ World 5 star review on 12th September 2023

BBQ World 5 star review on 12th September 2023

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently have ordered two barbecues from BBQ world and they both arrived promptly. Both were Weber and of the quality expected. However the ‘Traveller’ was far too heavy for us to travel with….we struggled getting the box in. My mistake believing the name not checking the KG-which I explained to customer services and expected to be slightly out of pocket when requesting a different model be delivered (& payed for) and the Traveler returned. However, their couriers cannot pick an item up whilst delivering and I could not get a return for less than £60 which seemed a bit harsh and disappointing.”

Posted 2 years ago

“I have no issues with the outback barbecue I ordered, I was on hols at the time of ordering so asked if it could be delivered Saturday morning on my return, which was agreed. Later that week before I returned home I received a call from yourselves telling me there was a charge for Saturday delivery. I wasn’t told that at the time of ordering the product even though I spoke to Ryan who obviously forgot to mention the extra £10. I rearranged for following Wednesday which meant I had to wait in before I could go to work. Not the best of service!!”

Posted 2 years ago

“arrived damaged”

Posted 2 years ago

“Bought the BBQ, found it online in several places for over £100 less in several places, emailed BBQ world, no response.”

Posted 2 years ago

Hi Chris Sorry we couldn't help on this occasion. We always try to be competitive on our prices however we are unable to guarantee that we will always have the lowest price listed online. We ask that price match's are done pre-purchase and the other retailer has it in stock on the same terms as ourselves. Unfortunately the retailer you quoted still has the bbq listed for a cheaper price however it isn't available for home delivery or click and collect or available to purchase in store. We try our best to be as upfront as possible with our pricing and availability but hopefully your bbq is working well and your happy with the product. Apologies it took us a day to respond but please check your email regarding the availability of the covers. Kind Regards

Posted 2 years ago

“BBQ was fine but delivery was a disaster. The delivery service they use refused to come into the drive, parked up on the road. The driver then asked for help to take the pallet with the heavy BBQ off the truck, but would not take it any further than the gate to the road!!! Beware what happens on delivery if you order a BBQ from these guys.”

Posted 2 years ago

“Selecting our product was straight forward on the website and delivery was swift which was fantastic. However the after service has been a little hit and miss. Our smoker BBQ frustratingly broke after construction. BBQ world communicated well and after a couple of emails I had hoped the issue was resolved. However I am still waiting for my new part to arrive. This may well not be directly linked to BBQ world as the part is being sent by Broil King directly from what I understand. However, the part has still not arrived almost a month later. This could well be due to the current pandemic, but to be kept in the loop would have been great otherwise it will be another call to BBQ world to chase. Ideally I would love to have given 4-5 stars. However keeping in mind the price of our product I would have expected better comms / after service in regard to confirming the arrival of our new part or seeing whether it had even arrived without having to chase so much.”

Posted 2 years ago

“Disappointed after previous excellent service my last 2 orders have been delayed due to goods out of stock despite showing stock on line”

Posted 3 years ago

“Was delivered on time sadly wrong size according to th picture & info bought it was big enough”

Posted 3 years ago

“Packaging smelt of smoke as we undid it - you don’t expect the packers to be smoking in a COVID world!”

Posted 3 years ago

“Poor quality product which does not fit the designated bbw”

Posted 3 years ago

“Product received had large dents”

Posted 3 years ago

“Order arrived fine but the handle on the bbq lid is the wrong size for the bbq. Very frustrating as it was the last thing to fit. Very disappointing,”

Posted 3 years ago

“BBQ World delivers just a sales experience which isn't very good. Just a number and process and it is all about sales volume. Disappointing there is no human customer services, so any return is all in the paperwork and at the customer's cost. Content on the site about each product is not as good as it could be for a shopping experience especially more frustrating as the customer has to pay for the returns if it was right. Had the site been better the decision would have been easier. Disappointing will find outer sites to use.”

Posted 3 years ago

“Disappointed. Has deliverybof insulation, driver threw them into driveway. Three of them were wet on the bottom and one ripped. (this must of been like it before delivery as part of packaging tucked in - as per picture)”

Posted 3 years ago

“Very disappointed in delivery time.”

Posted 3 years ago

“Delivery time was shocking. Took them 7 days to dispatch the item. Also customer service person was rude. Apart from that item was delivered in perfect condition”

Posted 3 years ago

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BBQ World is rated 4.8 based on 3,783 reviews