Bax Music Reviews

"Customer service was on point.\r\nThe price was good.\r\nThe delivery was on time and the drivers was helpful."

"Purchased Innox Mon-08 speaker stands. Promptly dispatched and excellent communication form Bax throughout. Delivered by Parcel force a day later than promised, (but I can't blame the supplier for that.)\r\nPackaging seemed a bit flimsy for the fairly weighty contents, but everything was fine upon inspection.\r\nVery simple to assemble, and solid once installed. Extremely impressed at this price.\r\nThe only very minor point of criticism - the clamp screws are longer than they need to be - even when completely closed, they protrude around 1 cm, meaning when installed they protrude quite a long way beneath desk surface, (in my case around 8 cm,) which required a bit of moving around of other things - a small point, but otherwise a very satisfactory purchase."

"Ordered a lighting bridge truss. Arrived with no physical signs of any damage to the outer packaging. Started to assemble it only to find one of the clamping knobs damaged as well as one of the top hats. Immediately emailed customer service. After a few days and no reply (seems to be the normal), had no option but to put the stand into service (was bought for a job), and with no where to store the cardboard boxes, they were promptly put to recycling. Eventually a reply from Max -- they wanted the full thing back, just for the sake of a star knob and cap that would have fitted in a small envelope!!! Explained that the unit was now on a job and the packaging was gone, could they send just the replacement items -- was told NO!!! the full thing had to go back. What an absolute mega impact on the carbon footprint to send the very large boxes all the way back, to have a replacement one sent back out again, all for the sake of what could have been a very small box or Jiffy bag. Gave up trying to reason with Bax, and ordered replacements from Amazon. \u00a39 for 12 of them!!. This is not the first time this has happened with stands from them. Will think seriously about ordering again due to poor customer service, considering the amount I have spent with them over the past couple of years."

"Ordered a lighting bridge truss. Arrived with no physical signs of any damage to the outer packaging. Started to assemble it only to find one of the clamping knobs damaged as well as one of the top hats. Immediately emailed customer service. After a few days and no reply (seems to be the normal), had no option but to put the stand into service (was bought for a job), and with no where to store the cardboard boxes, they were promptly put to recycling. Eventually a reply from Max -- they wanted the full thing back, just for the sake of a star knob and cap that would have fitted in a small envelope!!! Explained that the unit was now on a job and the packaging was gone, could they send just the replacement items -- was told NO!!! the full thing had to go back. What an absolute mega impact on the carbon footprint to send the very large boxes all the way back, to have a replacement one sent back out again, all for the sake of what could have been a very small box or Jiffy bag. Gave up trying to reason with Bax, and ordered replacements from Amazon. \u00a39 for 12 of them!!. This is not the first time this has happened with stands from them. Will think seriously about ordering again due to poor customer service, considering the amount I have spent with them over the past couple of years."

"Tracking didn't work during delivery and I had to phone when item didn't arrive on expected day, eventually arrived the next day. A little disappointed when I opened my outer packaging to find the inner packaging of my \u00a3850 purchase squashed at one end and also covered in dust. Surely a couple of minutes to inspect and clean the box before packing wouldn't be asking too much? Luckily there was no damage to the unit due to the manufacturers internal protection. Further disappointment when I unpacked to find it was fitted with a Euro plug instead of a UK 3 pin plug so I had to contact Bax Music again and am now waiting on delivery of the correct power lead before I can test my new purchase. Its the little details than can make all the difference."

"Tracking didn't work during delivery and I had to phone when item didn't arrive on expected day, eventually arrived the next day. A little disappointed when I opened my outer packaging to find the inner packaging of my \u00a3850 purchase squashed at one end and also covered in dust. Surely a couple of minutes to inspect and clean the box before packing wouldn't be asking too much? Luckily there was no damage to the unit due to the manufacturers internal protection. Further disappointment when I unpacked to find it was fitted with a Euro plug instead of a UK 3 pin plug so I had to contact Bax Music again and am now waiting on delivery of the correct power lead before I can test my new purchase. Its the little details than can make all the difference."

"Product and service as expected but guys, come-on. The packaging was way over size for the contents of a pack of strings and a string winder that I expected to arrive in a jiffy-bag style envelope. As such delivery was delayed beacuse the post-office couldn't deliver as I was out at work. I will definitely think twice before ordering again."