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Bathshop321 Customer Services Reviews

2.0 Rating 25 Reviews

24 %

of reviewers recommend Bathshop321 Customer Services

Company Reviews

Phone:

0844 8112 321

Location:

Big Storage Earl Road, Handforth United Kingdom
SK8 6PT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From my recent experience I cannot recommend this company. I bought a shower screen from them and when fitter saw it he told the it was the wrong size. I contacted the company and they agreed to collect it even though it was 30 days from date of delivery but only by a few days. I thought great, a co that cares about its customers and will be flexible to help. However, next day they emailed me and reneged on their promise which is very bad business practice. I would advise people to be very wary of buying from them and there are many other bad reviews on here and I wish I'd read them before buying the item.”

Posted 6 days ago

“Cheap tatty goods, terrible customer service , use at your peril”

Posted 4 months ago

“Beware no guarantees! Bought a shower bath on the written statement from BS it was made by Ideal Standard and had a 25 year guarantee 'with us' signed by BS321. Checked on delivery for obvious damage but installation delayed due to complete remodel, getting trades and covid. Bath unbranded. Upon fitting discovered a moulding fault dip on the wall edge. Thick 10 mm bath self destructing. Ideal Standard contacted with images and measurements, confirmed made for John Smith Butler, not to fit it and to get a refund from Bathshop. 2 year complaint process followed. BS accused us of causing dip ourselves by storing it on the flat in a spare bedroom positioned as it would in bathroom. BS variably said they didnt issue a guarantee, the guarantee was with the manufacturer then incredulously the guarantee was a mistake by an employee who had left! Refused access to owner/Director with significant control following Citizens Advice then discover the BS rep was actually his wife using maiden name. Refusal of replacement or refund just eventually offered the ability to purchase another bath. Would it have a guarantee? Disgraceful. Trading Standards have told them to clarify their warranty website page which they are still yet to do. Contacting the manufacturers they quote clarify guarantees are with retailer. According to other reviews they dont honour guarantees on fitted items blaming poor fitting and they obviously dont even honour guarantees on unfitted goods! Beware buying anything from them unless a bath plug...even then it may not fit!”

Posted 10 months ago

“Absolute joke! I ordered two small concealed cisterns. First delivery was one larger cistern. On ringing the company, they asked if this would not do instead? Really???!!! Second delivery consisted of two larger and broken cisterns! They also didn’t take back the first cistern, although they had said they would at the same time as the next delivery! It really amazes me how badly a company is run. This is a complete joke! You can have it all back and I’ll place my order elsewhere! I’ll never order from you again.”

Posted 3 years ago

“Avoid!! First they don't deliver on the day they say, then they deliver to the wrong location, and then an item has some damage but they aren't interested. All they want is your money, regret we ever went there”

Posted 4 years ago

“DONT TOUCH WITH A BARGE POLE! COWBOY ALERT! Initially happy. Then shower developed a fault as temperature boiling hot then freezing cold. Customer service appalling. They ignore emails, don’t pick up the phone, fob you off with lies or cut you off if you do get through. Looks like I’ll have to write £200 off and buy another shower as it’s been 2 months without the shower working and I’ve got nowhere with these cowboys. Shocking after sales service.”

Posted 5 years ago

“COMPLAINT COMPLAINT: I have purchased a £500 shower cubicle! (Black Frameless Quadrant Hinged Enclosure 1000mm - Kaso 8 Star by Voda Design) This does not work as it leaks water from the bottom of the doors because the rubber seals are not longer enough or the outer plastic rim is not long enough. Please can you fix this as I have been with this problem now and asking you every day for over a week now!!”

Posted 5 years ago

“Maa yadeh Pagal”

Posted 5 years ago

“Worst company ever waited over 2 months for a radiator that was supposedly in stock then for it to be the wrong 1! I would never recommend them to anyone”

Posted 5 years ago

“Absolutely terrible company customer services and just plain rude basically they send faulty good then try and pass the blame onto the customer avoid like the plague untrustworthy as many customers have found out”

Posted 5 years ago

“Ordered the items as we thought they were the cheapest ended up more by the time they added shipping.only half the of items came and we had paid for a plumber but there was nothing to do.got an email to say when the first half came but didn't know the second half arrived 3 days later till the next door neighbour told us.wouldnt use again”

Posted 5 years ago

“Bad product and very poor service.”

Posted 5 years ago

“Excellent. Great products and prices. Fantastic customer service.”

Posted 5 years ago

“Refused to replace or refund damaged bath told my fault for not checking when delivered rude customer service BEWARE when ordering”

Posted 5 years ago

“NOT IN STOCK AND REFUND - ordered 1500mm bath panel which was confirmed in stock and paid for. Rang up 7 days later as panels not received to be told that they were waiting for new stock to come in and it would be 10-14 days before they received them in stock. I kept getting the emails to review the products but I had still not received them. Sent email to confirm that I have not received the panels. I had to chase the response as I did not get a response. It had to chase after 4 days as I did not get a reply to say the the 1500mm had been discontinued and would I like a refund and the accounts team would sort out the refund. After checking my credit card statement it had not been refunded. I checked my following month statement showing that it had still not been refunded. I rang up to speak to Customer Operations Manager with my disappointment about the company and dealing with the refund asking for compensation for my inconvenience for the emails I have had to write all the telephone calls chasing the panel and refund to be told they do not pay compensation or interest on my money that they have had for TWO months. I am a very disappointed customer about their customer service and would not recommend them.”

Posted 6 years ago

“Ordered a Synergy bathscreen. Great value, great product and Ben in Sales was excellent. Will use this company again when I need to.”

Posted 6 years ago

“I purchased a full bathroom suite from Bathshop321. The staff could not have been more helpful. Had to wait 24hrs for one item to arrive, but was kept informed by both the delivery carrier and Bathshop. Great service, I will definitely recommend then to my friends.”

Posted 6 years ago

“Absolutely brilliant service..easy online shopping abd quick delivery. I used the online chat to question whether I could change the taps from the original shown which wasn't a problem. The order arrived but without the changed taps. Gave them a call to explain the changed taps hadby arrived and nothing was too much trouble to rectify this, even had a giggle on the phone with the man on the end of the phone and a couple of days later taps arrived. Definitely recommend to everyone who is looking to buy a bathroom suite ot any part of your bathroom. Thanks guys..it's going in this coming this weekend..cant wait..😆”

Posted 6 years ago

“I've been buying baths from B and Q for my customers for so long and the baths from these guys are so much stronger”

Posted 6 years ago

“I bought a back to wall cistern and followed instruction on what flush plate to buy. The flush plea would not fit the cistern to my utter horror. Of course as these boxes are tightly glued and not easy to open so the box had a slight tear but the parts still in plastic and wrapping. They say they will not accept a return as the box slightly torn. HOW can one open the boxes to see even if the parts are not broken without tearing the box. I would never ever buy off this company yes they are cheap but bad information so parts did not match and then refuse to accept a return because of the box. DO NOT USE THEM”

Posted 6 years ago

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Bathshop321 Customer Services is rated 2.0 based on 25 reviews