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Bathrooms of Distinction Reviews

4.0 Rating 217 Reviews

76 %

of reviewers recommend Bathrooms of Distinction

Company Reviews

Product Reviews

4.0

Based on 217 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 058 0978

Email:

customerservice@bathroomsofdistinction.co.uk

Location:

Unit 2a Union Works Bridge Street Morley Leeds
Leeds
LS27 0ER

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Bathrooms of Distinction 5 star review on 7th February 2022

Bathrooms of Distinction 5 star review on 9th April 2020

Bathrooms of Distinction 5 star review on 22nd November 2019

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a Bathtub and panel on the 12th April (my project was delayed) so i called B.O.D to delay the delivery for a week. Its the 16th May now and i still haven't received my bathtub despite calling customer service 2-3 a day for the past couple of week. Every called ended with 'We need to call supplier (eastbrook) and get back to you' (must have heard that 15 + times thus far) suffice it to say no one gets back to me so I am having continue to call to get updates. I even ended up calling Eastbrook myself but because i didn't buy the tub directly from them they could not help me. My building has been waiting a week now to install the tub and has to move on to another job if this is not delivered tomorrow i will be stuck with out a bathtub until i can get someone in to install it. This has turned into a bit of nightmare!”

Posted 1 year ago

Thank you Ashalen for your review. Reviews whether positive or negative are incredibly important and help us address issues. Reviews such as yours and others recently have highlighted that our communication over the past 2-3 months has fallen well short of our standards in some of our customer's experiences. Where we use these reviews for opportunities to learn and improve we do feel that it is fair that all of the details are correct within the review. Originally the contact details you provided were incorrect, and the delayed delivery was requested for the week commencing the 9th May. On Thursday the 12th May the situation regarding the incorrect contact details was resolved when you queried why the delivery hadn't been made but unfortunately a delivery that week (Friday 13th) or Monday (16th May) the following week wasn't available. I understand you became frustrated after calling several times on Monday 16th May, we were trying to explain that the delivery people would call you between 3:30 - 4:30pm to arrange the delivery for Tuesday 17th. We didn't have any further information we could give you on each occasion you called us. We have and will continue to work hard to improve our communication as this has been highlighted several times as an issue over the last 2-3 months. Previously our customer service has been praised in reviews which is rare as people generally are 5x less likely to leave a positive review than a negative review, less so as we don't actively request reviews. We do ask that customers provide us with the correct contact details as deliveries need to be arranged and the correct contact information is crucial. I am glad that we were able to resolve the issue with a successful delivery taking place on Tuesday 17th May.

Posted 1 year ago

“Very good company to deal with, helped me when another company let me down. Would recommend here as I will be coming back in the future. The overall process was easy and customer service answered any questions I had 👍👍👍”

Posted 1 year ago

“Highly recommended, excellent experience throughout. Polite, pleasant helpful sales staff. Fantastic communication and an ambassador for the perfect shopping experience. Also could not find any cheaper, as much as I searched.”

Posted 2 years ago

“I recently contacted BOD for a bath screen as it was required urgently. I have to say Hannah and Catherine were so helpful. Their telephone manner was excellent. Between them they got the screen to me on time and at a very competitive price. I can thoroughly recommend this company and excellent sales staff. Thankyou.”

Posted 2 years ago

“The panels arrived on Monday as you promised and I have been able to get on with the job. I just wanted to say that despite the delay with my order, I am happy with BOD and this is mainly due to the way in which Catherine kept me in touch with what was going on with delays. The fact that I knew what was happening makes all the difference, saving greater annoyance, doubt and frustration. Well done, thank you and keep up the good work.”

Posted 2 years ago

“A real pleasure to do business with. A range of quality products are offered at prices to suit most pockets. The help provided by the Customer service team is excellent, their knowledge of the products is briliant, and nothing too much trouble from explaining the intricacies of particular products, components and sizing to helping with the online orders, payments and delivery process. They go the extra mile to ensure things are delivered as and when required contact by email or phone to update on progress and ensure everything has met your needs. It was a real pleasure to do business with the team. Thank you.”

Posted 2 years ago

“Ordering online was easy and everything explained well…… the prices were very competitive and it was assuring to know that delivery was not by courier but by the company direct. Great communication regarding delivery and arrived at time given by driver, Liam. Excellent customer service. Would definitely recommend to family and friends.”

Posted 2 years ago

“Catherine was so helpful - nothing was too much trouble . The bath arrived in perfect condition. And we’re now ordering a bathroom mirror from BoD to complete the look!”

Posted 2 years ago

“Brilliant website - competative pricing - excellent customer service - over and above expectations with delivery of goods and lovely staff to boot. Would not hesitate to use them again.”

Posted 2 years ago

“What a remarkable company and team. From a change of order - my mistake, their own wonderful driver who delivered from Leeds to Central Scotland and couldn't do enough to ensure that the large bath, etc were in a convenient spot for me and didn't want me to rush while I checked the order. The technical help I received and highly competitive prices. Without overstatement and in all respects, BOD is one of the best companies I've ever encountered. It's easy to smile while posting this review and my many thanks to Brett, Sarah, Catherine and the wonderful delivery driver. Fabulous, professional people.”

Posted 2 years ago

“From start to finish this company have been brilliant can’t fault them at all, they have gone beyond all my expectations, would highly recommend to anyone”

Bathrooms of Distinction 5 star review on 7th February 2022

Posted 2 years ago

“Great prices, customer services very helpful and delivery driver very pleasant a nice chap.”

Posted 2 years ago

“Top quality products at really fair prices. Extremely helpful and responsive customer service - I had a couple of reasons to call them (my own mistakes) and they were so helpful and efficient in helping me. Also the nicest and friendliest delivery driver I've ever come across. Would definitely shop with them again without hesitation. Only improvement I would make is to beef up the details on the website product pages to make the listings more informative. Cannot recommend this fantastic company highly enough.”

Posted 2 years ago

“I ordered a pair of sensio IP44 pendant lights for my bathroom. Although the order was placed approximately 6 weeks ago, however due to unforseen circumstances it didnt arrive until today. I spoke with a wonderful lady called Catherine who was patient all the way through and immensely helpful. Due to the delay of the delivery they offered me free delivery although the delay was not caused by bathroom of distinction but actually from the manufacturers Sensio. Catherine was transparent through the whole ordeal but fundamentally her customer service was impeccable. If you are reading this Catherine.... a big thankyou to you. I know it can't have been easy running to the warehouse and checking for my purchase. The lighting was worth waiting for because they are actually beautiful. I had seen the same pendant lights and found bathroom of distinction came on top and beat everyone elses prices. Delivery arrived today and even the delivery driver ensured that the lights were fit for purpose and he too provided excellent customer service. I definately recommend bathrooms of distinction in terms of pricing, delivery and customer service. My number one place to go now and trust me you wont be disappointed.”

Posted 2 years ago

“Great product selection at the right price. Customer service is excellent if you have any sort of problem they go out of their way to help and resolve your issue.”

Posted 2 years ago

“I needed a new bath on line companies offered much better prices but I was apprehensive about ordering from a company that wasn't t local but encouraged by the excellent reviews that customers had given so I decided to take a leap of faith and very happy I did called a couple of times with queries they coulddn t have been more helpful Bath delivered on time young man called Liam very patient while we checked everything over Best customer service I have received in years Thank you Bodleeds”

Posted 2 years ago

“This is an outstanding company. Customer service is friendly and helpful, the products are high quality and both delivery and collection services work perfectly. Wouldn't use any other.”

Posted 2 years ago

“Excellent service - recently purchased a shower,tray and enclosure from BOD and had the pleasure of dealing with Catherine,nothing was too much trouble,any questions I had were answered immediately and BOD even price matched one of the items. Thank you BOD with a special shout out to Catherine. 5 star service,highly recommended.”

Posted 2 years ago

“My experience of customer service from BoD has been, without doubt, one that should be regarded throughout the retail business as simply "the platinum standard". Catherine went well beyond her job description in going the extra mile through her dogged determination and perseverance to get the supplies down to me, when all other retail outlets had failed. Liam was exemplary too in offering to solve delivery problems by adding a load to his full manifest and delivering it, late in the dark evening, to the edge of SE England. Congratulations to the pair of them. Mr Conway, you must be such a proud man to have these two on your staff! Keep and cherish them. One very satisfied customer Robin Wilding Robin Wilding”

Posted 2 years ago

Robin, Firstly, I would like to thank you for taking the time to review our company and I am incredibly pleased that you have found us to be so helpful. Catherine has worked with us for a few years and is truly treasured by many. Liam has also worked with us for quite some time and again, he is an integral part of our team. We feel very lucky to have such hardworking and dedicated people working alongside us. Please never hesitate to reach out to us if you ever need us again. Brett and Hannah Conway.

Posted 2 years ago

“I received top-drawer service from beginning to end with Katherine, willing to answer any and all questions I asked about the bath tub I ordered. She answered the phone and responded to emails very quickly. It was the best price I could find for the Carron Status bath. She explained how the delivery would work for Scotland so I understood why it had to be delivered on a specific date. The delivery went VERY smoothly, on schedule, and with great communication about its whereabouts enroute. They use their own driver so it was easy to trust that it would arrive safely. And Liam was so good about carrying it all up two flights of stairs to my flat. First class company!”

Posted 2 years ago

Thank you so much for your review! I'm so glad to that our team was able to help. We work hard to deliver the best customer service we can and we're thrilled when we get positive feedback from customers like yourself. Thank you for taking the time to write a review about us - we really appreciate it!

Posted 2 years ago

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Bathrooms of Distinction is rated 4.0 based on 217 reviews