Bathquest Reviews

Name: Bathquest
Address: 18, Saint Martins Way, Bedford, Bedfordshire
Rating: 4.73

4.7 Rating 213 Reviews

95 %

of reviewers recommend Bathquest

4.7

Based on 213 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01234216720

Email:

sales@bathquest.co.uk

Location:

18, Saint Martins Way, Bedford
Bedfordshire
MK42 0LF

Bathquest 5 star review on 15th August 2023

ALLAN M

Bathquest 5 star review on 14th November 2022

John S

Bathquest 5 star review on 20th March 2022

Margaret R

Anonymous

Anonymous // 01/01/2019

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“Good product, best price I could find. Delivered safely, quickly”

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Posted 6 days ago

“Fantastic service and price”

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Posted 6 days ago

“The unit came from Monarch late. When fitting there wasn’t any instruction manual, had to download it onto my phone. Worse still it was missing the 2.5mtrs of white drain hose, I had to then go out and buy it separately as everything was disconnected. Very very poor.”

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Posted 1 week ago

“Ordered water softer and a total game changer as in hard water area. Excellent service and advise from Bathquest. Turned up earlier than expected also”

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Posted 1 week ago

“Very helpful staff with good prices”

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Posted 2 weeks ago

“I ordered the wrong item, but Bathquest helped me return it and reorder the correct item.”

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Posted 2 weeks ago

“I bought a Monarch Master water softener. The price was competative and the service was good, they beven chased Monarch to make sure it was delivered to me in time and called me back. Good old fashioned service!”

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Posted 2 weeks ago

“Polite and professional customer service .”

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Posted 1 month ago

“Fantastic price quick delivery will be ordering again”

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Posted 1 month ago

“I am impressed by how quickly Bathquest turn orders round and keep the customer informed. I ordered 2 HiB mirrored cabinets and chose Bathquest specifically because the site says they despatch direct from the supplier. Two days later HiB delivered the first cabinet and Bathquest e mailed me to advise HiB had advised the other one was pending delivery to them. I was offered a choice of waiting a little while for the second delivery or receiving a refund. As I’m in no hurry, I’m happy to wait for the second delivery. The tall cabinet I took delivery of was well packaged, and the packaging was undamaged and I was pleased to see it had been transported flat on its back. No complaints.”

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Posted 1 month ago

“Should have let the driver take away the pallet, but otherwise fine”

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Posted 1 month ago

“Delivery of goods was extremely prompt.”

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Posted 1 month ago

“Best internet price. Delivery direct from factory. Helpful human communication about one delayed item.”

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Posted 1 month ago

“Good price and prompt delivery.”

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Posted 1 month ago

“I recently ordered a Qubic 80 from Bathquest. The price was very competitive and the item was delivered within a few days. Great service!”

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Posted 1 month ago

“Excellent product and good delivery, very happy”

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Posted 1 month ago

Thank you for your positive review. Regards Cheryl Bathquest

Posted 1 month ago

“Very efficient and helpfull”

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Posted 1 month ago

Thank you for your positive review. Regards Cheryl Bathquest

Posted 1 month ago

“Extremely well packed and a good price, only a few pence more than the cheapest one and that one didn't include carriage.”

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Posted 2 months ago

Thank you for your positive review. We always aim to be the best price :) Regards Cheryl Bathquest

Posted 1 month ago

“Cabinet was damaged ,I immediately sent them an email at 6pm last night (5 February)It is now 5pm and no acknowledgment of my email. Terrible customer service I did ring them this morning and I will ring again tomorrow.I am very upset ant hurt that nobody seams to care!!!!”

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Posted 2 months ago

Hi, Thank you for your email. I'm sorry to hear that you're upset and hurt that your mirror cabinet arrived damaged by the courier. Unfortunately when dealing with fragile glass items this can occasionally occur. Emails are replied to in the order received. As the 5/2/24 was a Monday a day in which our office is closed then 3 days of emails (Saturday, Sunday & Monday) would have been waiting for staff Tuesday morning, so you would need wait more than a few hours for a reply. I believe however you telephoned Tuesday morning and spoke to a member of staff directly who made arrangements for a new cabinet to be dispatched and the matter has now been resolved - all within 24 hours of you original 6pm email. Thank you for your purchase. Kevin Bathquest

Posted 1 month ago

“Great prices, great service”

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Posted 2 months ago

Thank you for your positive review. Regards Cheryl Bathquest

Posted 1 month ago

Bathquest is rated 4.7 based on 213 reviews