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Bathing Solutions Reviews

4.8 Rating 394 Reviews

97 %

of reviewers recommend Bathing Solutions

Company Reviews

4.8

Based on 394 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

About Bathing Solutions :

Bathing Solutions were one of the first companies to specialise in the supply and installation of bathrooms specifically designed for the mature customer. Many of our products are made in our own UK factory. Today, we are probably the largest company in the market place through dedication, professionalism and commitment to our customers. We pride ourselves on being able to make a real difference to the lives and well-being of our customers. We have designed and installed bathing solutions for many thousands of customers and every day we receive praise and endorsement from them for the quality of our products and the service we provide – most especially the fitting and installation. Our business isn’t just about supplying and installing new bathrooms; it’s about providing a total solution to our customer’s needs. That’s why we say we are Bathing Solutions; it’s who we are; it’s what we do.

Visit Website

Phone:

0800 083 2034

Email:

enquiries@bathingsolutions.co.uk

Location:

Units 20-21 Padgets Lane
Redditch
B98 0RA

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“YOU DIDNT. I wouldn't touch this company so beware future customers. See my report under the bad reviews. An absolutely awful experience from beginning to end. They took over 8 weeks to sort things out and even now I am still waiting for some clips. I have told them to forget it and I got a private person in to fix this. I did get compensation from them after many phone calls and letters. Like trying to get blood out of a stone!! Please take care when using this Company. Read the bad reviews. This gives you a better idea of what you are getting yourself into. tel. 01329 665137”

Posted 4 years ago

Hi Mrs Hammacott, We take all feedback very seriously and have passed your comments onto our management team. Although you were happy with the initial installation, we are aware some issues arose with certain items at a later date. On this occasion, one of our suppliers did not meet our usual standards which meant your clips were delayed. We apologise for any inconvenience caused during this process. We believe everything is now resolved, but should you have any further issues, please do not hesitate to get in touch with a member of our team. Kind regards, Bathing Solutions Customer Care Team

Posted 4 years ago

“How come I had such a very bad experience but the rest of your reviews were very good. Why couldn't I have had the installers that these people had instead of the ones I got. The whole process has been extremely stressful and not the exciting experience I had hoped for. Make sure you get the installers that are mentioned here. Beware of anyone else.”

Posted 4 years ago

Dear Mrs Hammacott, We are sorry that you feel your experience has not matched that of our other customers. We apprciate that there are aspects of the installation that require additional work and are grateful to you for working with us to resolve this. We carry out regular training with our installers and will ensure your comments are reflected to ensure that they are all working to our high standard. Thank you again for your feedback it helps us improve the service that we provide our customers. Regards Customer Care Team

Posted 4 years ago

“How come you do not publish all reviews! My one earlier, now verified , telling people to look on another web site to see some far from happy reviews, is not here.”

Posted 4 years ago

Hi Anonymous, We would like to investigate any issues you may have. Please could you provide your name and customer reference number, so one of our customer service team can look at this for you? Regards, Bathing Solutions.

Posted 4 years ago

“After sales service non existent - 3 telephone calls requesting a site visit to repair a broken handle - a safety issue with my disability - have produced zero response.”

Posted 4 years ago

Dear Mr Shepherd, Please accept our apologies for the delay in arranging a visit. An installer will attend this afternoon to carry out the works accordingly. Thank you for your patience in this matter. Bathing Solutions Customer Services Team

Posted 4 years ago

“The overall service received by Rob (the fitter) was very much appreciated. He was hard working, courteous, trustworthy and polite. The overall service received by the company was poor.”

Posted 7 years ago

“I've recently had a shower installed from Bathing Solutions (the bath has gone!) and I was very impressed from start to finish! I was kept up to date all the way and I'm so pleased with the installation carried out by Keith, he really worked hard and did a really grand job! The parts and fittings for the shower seem to be of good quality too. So thanks to all at Bathing Solutions, it's been a pleasure dealing with you!”

Posted 2 years ago

“Beautiful bathroom refitted with care and attention by Andy and Debbie. Can't fault it in any way. Only problem was a supplier problem with the manufacturer of the shower doors as when the installers opened the box some fittings were missing. Quickly resolved though. Well done. Highly recommended. Jenny Bloxham Banbury.”

Posted 2 years ago

“I requested a brochure and they kept phoning me. As I am converting my garage to a disabled bathroom, (I have Planning and a full set of drawings plus a measurable space.) I thought I should get them to measure up so I know that the services would be in the correct space and my configuration was OK for disabled use. They had a picture in their brochure of exactly what I wanted. I wanted it professionally fitted. They refused to give me a quote or even look at it.”

Posted 4 years ago

Hi, we are sorry to hear that you were dissapointed with our service. Unfortunately we are unable to provide an accurate quote without any existing plumbing services installed as we would not be carrying out the building work. Once these are in place we would be happy to visit again and provide an accurate quotation. Regards, Bathing solutions.

Posted 4 years ago

“Thank you for this opportunity to submit a review. Bathing Solutions has not made me happy. In fact I am very unhappy! It's hard to take in that I've spent nearly £14,000 on a new bathroom, and I still can't get in and out of my new bath. The seat does not move and my heated towel rail does not heat - is this an electrical or installation problem? At the time of ordering back in May, I was assured someone would come and check the work of installation. As recently as last Monday we rang your company to lodge a complaint, to be informed that a Project Manager would ring to make an appointment to come in and inspect the works. A working week has gone by and we're still waiting. We're holding our breath......!”

Posted 7 years ago

Thank you for bringing this to our attention. We have spoken to the surveyor who will call you today to arrange an immediate appointment to try and resolve any issues. If you have any further questions, please contact us on 01527 594 218. Kind regards, Bathing Solutions.

Posted 7 years ago

“From the start of the process from the survey to the installation everyone was very professional with a very high standard of customer care .The man that carried out the installation did it to a very high standard with the minimum of mess .He consulted us throughout the process and was sensitive to the needs of the elderly and disabled highly recommended”

Posted 1 year ago

“Great service from start to finish”

Posted 1 year ago

“Keith the installation man was brilliant at what he did, worked hard continually all day, could not have had a better person and so kind. Everything went fine and very pleased with the new bathroom. Jasmin who was the lady that managed the project was also very very helpful and cooperative over the phone. Overall could not have expected a better service from Bathing Solutions.”

Posted 2 years ago

“Although the fitter was travelling a lot each day and therefore not an early start,his work was very good.It did take 9days with 2 days off but a good end product.”

Posted 4 years ago

“I seem to be the unlucky customer amongst the glowing reports. I placed my order on Decr 5th but the bath was not fitted until Jany 23rd after two postponements. I was not able to use my previous bath during this time. After one bath the hot water system failed (not BS fault) but it was not repaired until Feby 8th. The fitting took eleven hours done on one day and was very well finished, clean and tidy by pleasant, helpful fitters. But unfortunately there was slight damage to my existing shower which was old. My complaint therefore is about the administration and apparent lack of sympathy for an 88 year old person needing frequent baths because of a medical condition. Why can't you fix the fitting date when the order is placed, adhere to the date and have a quick repair service?”

Posted 5 years ago

“Kostas was outstanding, skillful, helpful, what a professional tradesman. He warrants a 5* rating. What an asset he is.”

Posted 5 years ago

“Very pleased with finished result and Paul has done a good job.”

Posted 5 years ago

“The installer worked very hard and put in long hours. Nevertheless, the installation ran over into a fifth day.”

Posted 6 years ago

“The job was difficult from the start but the engineers were excellent and showed great patience with my questions. A job well done.”

Posted 7 years ago

“Very satisfied with installation although it took slightly ;anger than I was expecting.”

Posted 7 years ago

“Sean has been considerate, helpful, tidy and efficient. A pleasure to have in the house. A job well done.”

Posted 5 years ago

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Bathing Solutions is rated 4.8 based on 394 reviews