Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 13th April 2024

536

Anonymous

Anonymous // 01/01/2019

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“I really like your product and your idea about the delivery day, I think it has a lot of benefits for the environment and future 🙏”

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Posted 10 months ago

“Very please with the service and products I bought”

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Posted 10 months ago

“Will definitely be shopping at Barker and Stonehouse again. You get an exceptional service. The delivery team deliver giving you updates on the arrival of your goods and unpackage the items which so many companies are not doing now. They assemble the goods and place them exactly where you want with consideration for your home. Companies like the Cotswold and Quadtropi need to take notes on how to give exceptional service.”

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Posted 10 months ago

“The staff are very attentive, personable and knowledgeable….. except that when buying a bed recently I was not told it was to be self assembled. This lead to the next issue of paying your delivery men to assemble it which then revealed that the wrong bed had been delivered. Your policy in this regard forbids and blocks communication to the store. Because if this ridiculous policy I had to drive to the store to resolve the problem with in-house staff. Last month I bought a bed for another property In Gloucestershire. I paid for it, it was delivered at the time stated at purchase, the old bed was removed by the drivers and the new bed was carried upstairs and installed. This was good service and salesmanship…and at NO extra cost. For sure, I will not recommend your Company for beds. A stupid experience. Your Battersea manager David, it must be said, was a brilliant pacifier, rectifier and ambassador for your company.”

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Posted 10 months ago

“Very poor service, mix up with delivery date. Mix up with which store I should collect my table from. Send me to the wrong collection store. Asking me to pay more when I collected my table when I had put he full amount when I purchased the table. Harassing me for mor money when the balance was fully paid up.”

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Posted 10 months ago

“Excellent customer service. Complete experience was great. They picked up the phone when I called and always helped out proactively whenever I had a query. Highly recommend as a company”

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Posted 10 months ago

“Fantastic service from your store at Giltbrook so helpful and very friendly”

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Posted 10 months ago

“Excellent love B&S furniture & super service 2”

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Posted 10 months ago

“Lovely marbled tray great quality”

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Posted 10 months ago

“We love this shop over bought lots of furniture, over the years never complained we have had some amazing deals from this shop, always been treated with respect by staff, no hard selling or pushyness.... They let you decide and then help you... With great advice on your chosen products..... Love barker and Stonehouse and all my lovely purchases.... And we appreciate the great sales team always ready to help”

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Posted 10 months ago

“Very happy with my product (an occasional chair which looks perfect in my conservatory). Excellent customer service and delivery times.”

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Posted 10 months ago

“My whole Barker and Stonehouse experience was extremely positive.From order to delivery it was first class, in particular the delivery guys went out of their way to be timely, efficient and effective … what more could a customer ask ! Thank you for a great experience .”

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Posted 10 months ago

“Very helpful and happy to help sort things out”

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Posted 10 months ago

“Russ and company at Leeds always helpful friendly over the phone ,100% to get what you want Delivered by your team always great guys willing to help”

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Posted 10 months ago

“I recently purchased several items of bedroom furniture which was delivered in two lots. On both occasions the delivery service was excellent. The delivery arrived exactly when it was expected. The furniture is well made and items that needed to be put together were easy to construct. Although the wardrobe was a little awkward but not difficult. The sales and customer service teams were all very helpful when I had queries. One set of drawers was damaged but it was not a problem. I was immediately offered an exchange which was delivered within a few days.”

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Posted 10 months ago

“Good service as always brilliant product but would like some information about after care of the leather. Thank you”

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Posted 10 months ago

“Great product, friendly and helpful staff at the warehouse.”

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Posted 10 months ago

“Lovely sofa very comfortable and stylish too, great service and the delivery men were so good.”

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Posted 10 months ago

“Items purchased are very good service excellent. Good quality service throughout”

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Posted 10 months ago

“Not happy customers. We ordered two sofas from the store in Newcastle, we initially declined the care plan but before we took delivery we called and asked for the care plan to be added which was agreed, when the sofas arrived they had not been treated for stain resistance and the delivery guys looked blank when we asked about the care pack that we should have received. I had to call the customer services and only after they had listened back to the call I made pre delivery did they acknowledge that I had requested the care pack. They offered an ‘untreated’ version of the care pack foc as they agreed it was their mistake in not adding it to the order, however this means my analine leather suite has not had any stainguard protection. And I still have not received the cleaning kit I’ve been promised several times. The last time I called their customer services and told them I was dissatisfied I was assured that they would email the aftercare company to see if my suite could be ‘treated’ retrospectively. This was over a month ago and I’m still waiting for a response and still have not received the cleaning kit.”

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Posted 11 months ago

Hello Mr & Mrs Atkinson, Thank you for your review. We are very sorry to hear of the issues you have experienced regarding your order with us. I have forwarded your review through to the relevant department to look into your order further, I have requested a call back with a member of the team to advise further on the status of your cleaning kit and if your suite can be treated. Kind regards

Posted 11 months ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews