Barclays Reviews

1.54 Rating 211 Reviews
12% of reviewers recommend Barclays

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Customer Service
communication channels
Email, Live Chat, Telephone
queries resolved in
Over a week
Avg Email Response Time
2 minutes
"Have someone who will do their job and remember what customer service is. I am now looking to move my account."
Posted 2 months ago
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"Why bank with a british bank and have to deal with a call centre in India. i,m sure they are lovely people but difficult to understand making a simple request very difficult. Our recent contact was really very hard to understand and banking is too serious to put up with poor communication."
Posted 5 months ago
"I am a happy customer overall, BUT that customer experience over the phone must change! This lady on the phone could barely understand English, made a mistake and after I had tried to explain it she got a lot of attitude and started raising her voice. Then I spent 10 mins on the line waiting for a supervisor who allegedly she could not find... As the result, 30 mins on the line, question unresolved and couldn't speak to a supervisor.."
Posted 8 months ago
"Firstly there was the awful transfer from Barclays Stockbrokers to Barclays Smart Investor. I couldn't access the system for a week. Luckily there were no profits warnings, otherwise I could have lost a lot of money. Now the system basically works but there are still niggling issues. The good points: * Barclays tend to get good prices on buys and sells * the advertising is slick and glossy * the jingles while you wait to talk to a customer service representative are quite catchy The bad points * the website often drops me off with no warning and then I need to log in again * summary information is completely wrong. It says I have made a 300% profit this year. I wish * lots of things that I can't buy. There are lots of great US and European shares that I would like to buy but Smart Investor only allows UK listed shares * the price - charging a %age of the value of my holdings is just a rip off and much higher than some of the competition. I wouldn't mind paying more for a better service. But I'm not getting a better service So why haven't I moved to another stockbroker? People trying to transfer out have been reporting a 3 month or more transfer time during which they have been unable to buy or sell. And the cost of being locked out of trading can be huge. So I have to wait until transferring out becomes easy and quick Definitely not recommended"
Posted 1 year ago
"I pay a monthly fee for a package that includes use of Dragon Pass for Airport lounges. I was shocked when I tried to use the pass at Gatwick to be told that I could not use the lounge because it was too busy. However, I could pay £15 to be upgraded and would be allowed to enter. I subsequently spoke to 4 people I did not know and surprise, surprise, they had on different occasions had the same problem. How can Barclays get away with charging a fee for something that customers cannot access."
Posted 1 year ago
"rubbish online service"
Posted 1 year ago
"Barclays App The Barclays online app takes forever. So annoying. It takes at least 2 minutes to view your outstanding balance. Keeps on saying loading for a long time once you get through the first stage and then end up waiting a few more minutes just to get into seeing the balance. How annoying? Better off banking elsewhere where you get quicker access on line ."
Posted 2 years ago
"I tried to transfer US dollars to a foreign business and just as the agent told me it was all OK the line went dead. I had no idea whether the urgent payment had gone through or not. So I called again and 40 minutes later all that I was told was that I should watch my account online for at 24 hours before making the payment again. I complained about this via the web and got an instant SMS reply that my complaint had been received and would be looked into. That was on June 1st. Today I received a letter informing me that the complaint would be rplied to by 26th July! Not exactly swift!!!"
Posted 2 years ago
Barclays is rated 1.54 based on 211 reviews