“Absolutely appalling customer service, have had to complain to Head Office about serious issues with an account opening. On not being contacted we went to the local branch to be told (very unsympathetically) that there was a long backlog of complaints. Clearly not something Barclays are concerned about or they would be doing something about the disgusting situation instead of virtually bragging about!! The words customer and service do not apply to Barclays- I am surprised they still have any!!! Reviews are consistently bad and yet nothing is done about the issues. Hang your heads in shame Barclays and use your money constructively instead of employing overpaid management who clearly don’t care?”
“Are the traditional banks , who are shutting many branches, ready for the increased digital traffic?
My experience with Barclays.
Due to Barclays mobile banking app and the international payments facility having technical difficulties I have transferred money twice on Saturday.
I was on the mobile app later on in the day as I was told by a text message my payment may have not gone through. I couldn't check my account as it was Saturday and payments are held in suspense until Monday. There is no way to see if the payment has gone or not.
I decided to use the mobile app chat facility. Not working. I tried the messaging facility not working. I then used the direct call from my mobile application. I got through but the identity automatic pass through didn't work so the system took me through security which I passed and was connected to an agent. The agent said the front security system hadn't passed my details onto him and wanted me to go through security again.
I explained my issue and his advice was for me to check my account on Monday and if there was a duplicate call the international payments team and they can stop the second one??
I asked why the mobile application is so poorly maintained and constantly having problems. I told him none of the facilities work and asked why??
His response. " We are trying hard to push customers significantly more towards online and mobile banking ( probably because they are closing many branches in many locations) as a strategy but due to the enormous increase in digital traffic our systems are overloaded and having problems! We are working on it”
Great planning Barclays and glad you put efforts into preparing and making your systems properly capable before you shut your branches.
P.s. I do know I can go to my local post office at a few hours a week if I need face to face but please sort your processes and systems out.
Yours …a frustrated and loyal customer of over 40 years.”
“I have future perfect mortgage with standard life bank which was sold to Barclays. However, I still receive letters from standard life mortgage department Skipton despite no legal pack existing. You accessed registry of Scotland twice. Still not sure who is dealing.”
“Absolutely useless app. NOTHING works on it, then finally they order you to go to your actual bank which are now miles away as most have been shut down!! Pathetic and now this ghastly bank has just announced enormous profits!!!! Looking for another banking option to dump this lot asap”
“I have been waiting to open a account with Barclays 6 weeks. Now I have callled them 8 times all they say is they will call me back in 48 hours. But have not done once I have be to 2 branches. None of them would help me. Why are they so bad now. I ask. Have sent them a letter. No reply Harry. Jeal”
“Beware, Barclays no longer the outstanding valued bank they were.
Pushed me in opening a saving account while they were charging me £5 per month for that saving account.
I did complain, oh not a surprise there the 'executive if the day' further lied when their bunch if no good cust sces played me about switching me out if the online chat each time I tried to ask them something.
Money disappearing, bad customer services a bank profiting from elderly pensioners, shame on them and the regulators who do nothing.
Luckily I have now switched to a happier banking without India amazon and Google barclays love so much.”
“They have closed my 16 year old's 'Young Person' account only 3 weeks after opening, without any explanation and told her she cannot bank with them ever again. She did NOTHING wrong! She's still in full-time education, not working and has no clue about finances. She hasn't even had time to use her account yet! Took 3 lengthy phone calls just to log a complaint, because the 1st people that picked up were unhelpful and unsympathetic to my daughter's plight (which they have caused!). Banks share information, so the fact she seems to have been blacklisted by Barclays, could affect the rest of her life!!! It just shouldn't happen! Please do not trust Barclays with your child's account. We are so stressed on her behalf that we can't sleep. If the complaint doesn't have the right outcome, then we will have to get a Financial Ombudsman to sort it out. Very sad that they can do this to such young person, who hasn't even started out in life yet. :(”
“Barclays Bank do not know what customer service is. Today I received correspondence from them inviting me to ring them to discuss. I rang the number provided, followed the prompts on the automated phone service. Received a message saying that my call would be connected to a 'colleague within 5 minutes'. Half an hour later my call was connected to someone who said I was speaking to the wrong department (even though I had followed the prompts). I was put back on hold. Another 5 minutes later I spoke to someone who took me through security, read out a script about how my data would be used by Barclays, then within 90 seconds of me saying what I was ringing about my call was cut off! I tried to book a call back to avoid another wait on hold. That call back was not made by Barclays. I tried to contact through the mobile app chat facility that was useless. I tried to make a complaint through the mobile app and received a message that they would not my problems and use it to 'improve their service' then asked me if that dealt with my complaint adequately. I have now spent the best part of 3 hours trying to speak to someone about the correspondence THEY SENT ME (!) and I have achieved nothing. They are an absolute disgrace”
“I have given up on Barclays, DO NOT USE THEM FOR BUSINESS ACCOUNTS> they are doing a thing called a "mandate change" where you do what they asked then they lose it in the post if, you call it will be a 2 hr wait minimum cannot get anything resolved 1 issue has been 10 months now still not resolved. moving banks as we speak.”
“#barclays bank is topping the #worstcustomerservice list. Decided to block my account stranding me and family in Spain with no money. I talked to them 4 days in advance to ensure everything is ok with the account. Still. Now I can’t speak to anyone. #Boycott”
“Barclays have been asking for me to fill in a form confirming details of my business, I have never received a form, so I tried to phone them, I don't have the time to wait over 2 hours before someone is available to talk to me so I opted for them to phone me back. They phoned back and I explained the situation they said to download the form which the app wouldn't let me, so I asked if they could send a form in the post, a week later we received the letter saying can we fill out the enclosed form but there was no form with the letter. I went into the local branch but they just said it was a different department and they couldn't help me.
Barclays have now blocked our debit card and are threatening to close our account if we don't fill out the form that we don't have, I am trying to run a business but cannot access our money funds. We have never been overdrawn with them and have been banking with them since 2009.
We are now in the process of changing banks.
Barclays are an absolute disgrace and should be avoided.”
“Literally the worst bank possible. Their reconcile team has robbed of all my money, put my bank account 500.000 overdraft, and left me to die with no money to pay for my bills, my rent, my food absolutely nothing. 0. All that without a single warning or notice. If you bank with Barclays keep your money In another account or you wake up one day robbed and with no money to survive.”
“I have been banking at barclays for 13 years . They have now frozen my account for their mistake even though I have done everything they have asked for twice. I can't even see what is in my account. I will be changing banks . I cannot see that this bank has much future if this is the way they treat people in this way”
“My father sadly passed away in November 2022. Prior to his death he discovered his house was not registered so paid a solicitor to release his deeds from Barclays. When he passed away we discovered Barclays never responded to the request so a further request was made from solicitor. Nothing again from Barclays! Since the house has been under offer from February 2023 I have spent approximately 40 hours on the phone trying to access the deeds. I have been in the local branch twice, I have uploaded probate and death certificates online twice, I have posted the documents twice however still no where. They seem to disappear into some black hole. My deceased father then receives a letter asking him to sign a form for his deeds much to my distress. I could not be helped by the bereavement team as my dad did not have an account with them. I therefore made a complaint as the only way to get anything sorted. I was told this would be addressed by April, then May. I was then provided a timescale of 30-40 days for Barclays to release the deeds to me. I was promised a call on the 16 June to confirm all had gone ahead as promised. On the 9 June I received a letter to say the deeds had been released and we should have them. Panicking I contacted Barclays however it took three separate phone calls for one of the handlers to be able to tell me they had been released from secure storage and were being sent to Manchester. Not sure if they were there as no one appears to put notes on the file. I said I would wait for my call on the 16 June as promised to see where they were. I was going away that weekend but on the 16 th kept my phone with me all day. Surprise-no call as promised which then spoilt my weekend away. I called again on my return on the Monday to be told I would be allocated another complaints handler however as everything is on file I would be quickly seen too within a day or two. Well guess what! No call. I called again yesterday 26 June and was told someone will get back to me however the note on file says they are within the 40 days. I explained this was not correct as the 40 days was up on the 16June however taking into consideration when my dad asked for his deeds it is now approaching one year. Despite being told I would receive a call today yet again nothing. The bank is an absolute joke, how can they not tell me where the deeds are and why it is taking so long. Half the staff struggled to find the deeds account and no one appears to update the file. I have not only lost my father but I have been unable to grieve his death properly due to the mental stress and anxiety I have been placed under by Barclays. I have kept the buyer of the house updated but now feel as if I am fobbing her off due to the incompetence of Barclays. If we loose the sale will they pay solicitor fees, estate agent fees as well as any loss if the house price is reduced as well as how this has impacted upon us as a family. I would never back with Barclays and feel putting this review on is my last resort of getting this resolved. Shame on you Barclays”
“Fraud! Stay away from this horrible institution! Fraudulent fraud advisors from Barclays placed me on a fraud detection system just because I wanted to question some charges. I was questioned like a criminal and mistreated by them. The fact that I stated that I did not want to file any claims was completely ignored! Also I was falsely reported to all three credit bureaus as 4 months past due on my overdraft when I was never past due. It was Barclays that ended without any warning overdraft on my student account and falsely reported me as 4 months late! Their complaints team told me that they support my case and that I would not negatively reported to CIFAS or to the 3 credit bureaus . It all turned out to be a blatant lie. The fact that I had a disability was also completely ignored. I never received such a horrible treatment from anyone in my entire life! I regret to ever opening a student account with Barclays. I am confidently stating now that I do not ever recommend this bank to anyone who wants a student account or for anything else! Barclays Bank and especially their horrible fraud department cannot be trusted!”
“I was initially a victim of an elaborate scam and was asked to transfer a (for me) a large amount of money. Fortunately I was unable to complete as Barclays blocked my account and after realising what was going on( by now the scammer was getting aggressive) I was able to stand up to them and finish the call. Thanks guys for realising before me what was happening and saved me from devastation. :)
The Fraud team were excellent and very supportive.”
