Ballicom Reviews

4.32 Rating 233 Reviews
83% of reviewers recommend Ballicom

About Ballicom: Ballicom.co.uk - Supplying UK trade and retail PC's, Laptops, Monitors, Software, Storage and Networks at the Best Prices

Ballicom House, 101 Lockhurst Lane
CV6 5SF Coventry
United Kingdom

02476 703100
sales@ballicom.co.uk

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Phone:
0844 5838000

Location:
Ballicom House, 101 Lockhurst Lane, Coventry United Kingdom

Category:
Business & Office

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"Great price, very speedy processing and excellent comms throughout."
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Thank you for the positive feedback!

We hope to be of service again in the future.

Kind Regards,

Ballicom
"No issues whatsoever"
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Thank you for the positive feedback!

We hope to be of service again in the future.

Kind Regards,

Ballicom
"Good Price and prompt delivery."
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Thank you for the positive feedback!

We hope to be of service again in the future.

Kind Regards,

Ballicom
"Extremely quick delivery, thank you!"
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Thank you for the positive feedback!

We hope to be of service again in the future.

Kind Regards,

Ballicom
"Would definitely use them again"
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Thank you for the positive feedback!

We hope to be of service again in the future.

Kind Regards,

Ballicom
"I bought a faulty computer from them and because they delivered to my office they don't want to do anything. If you don't want to waste your money do not buy anything from them, they will hide behind everything they can to keep your money. Please see below an email from them: Good afternoon Sebastian, Thank you for your enquiry. As your item was delivered to a company address the Consumer Right Act of 2015 doesn't apply to your order. However, you can find your terms and conditions on our website if you follow the link below to about us and then Terms and Conditions business purchase. Also we are not rejecting your return if the product is faulty. However Fujitsu will need to confirm a fault and issue an RMA if they find a fault with this computer to allow us to continue with the return. If they will not issue you with this it would imply there is no fault with the computer. Kind Regards, Ballicom Customer Service"
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Hi Sebastien

We are sorry to hear that you had a negative experience whilst shopping at Ballicom.

After investigating this particular case and reading through all the notes made by our customer services team I have a better understanding of what seems to have happened. We have issued a replacement for you on the first occasion you contacted us to report a fault with the Fujitsu machine that you purchased. This was a direct swap issued for a reported fault, once the machine was tested by our engineers no fault was found. We then received a second request claiming an identical fault with the replacement machine which we are more than happy to deal with.

If there is a fault with a replacement machine we ask for the customer to speak with Fujitsu initially to ascertain whether there is a resolution Fujitsu can provide without having to inconvenience you with the machine being returned again. After troubleshooting with Fujitsu if there is nothing they can do to resolve the matter they will issue a reference which allows you to return the goods to us for a refund or replacement. We are unable to authorise the return without this reference, this is standard practice with most manufacturers and only takes a short phone call with them to resolve.

If you would like to discuss this further with our team please call us on 02476703100 and we will be more than happy to guide you through this.

Kind Regards,

Ballicom
"PC monitor was delivered next day, even although standard delivery had been selected the previous afternoon. Thought there might have been some additional protective packing for general Royal Mail handling, but the manufacturer's (ViewSonic) packing proved adequate and everything was in as-new condition, worked correctly, etc."
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"Timely delivery, good price and very easy and accurate at displaying laptop specification"
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"Amazing prices, super fast delivery."
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"Thank you very much."
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"Great thanks brill cheers"
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"brilliant service"
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"Great service and when something was out of stock and I asked for a reminder when it came back in stock I actually got the reminder - that doesn't always happen!"
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"Good products, competitively priced. Great service."
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"Good service and answer the phone."
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"More flexibility required"
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"#1 professional company in UK, with a very nice team ;) stock low in prices and low shipping costs. I would definitely recommend those lads to deal with. A customer."
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"Good service, in time response!"
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"Very fast communication with Rob! He was very helpful."
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"Received faulty product, returned for refund and still waiting. 3 weeks and counting. Terrible contact from Ballicom, very disappointed."
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Ballicom is rated 4.32 based on 233 reviews

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