“I try to cancel my order from the beginning but it was not possible. The plants arrived in a terrible state: 6 out of 8 almost dead. I plant them immediately but no ways to make them better. Currently, 5 are dead, the remaining are not so good. I am very disappointed, and I've asked for a reimbursement. I spent money and time for an awful service. No reply for the moment !!! Is this a joke selling dead plants? Don't waste your money, go to the flower shop in your neighborhood instead !”
“Peter Bakker has done an amazing job for me and his workmanship is second to none .Peter sourced my diamond from overseas and worked diligently within tight time lines to get this completed and the results where extraordinary. To source a 3 carat flawless diamond then set it in a best possible setting was a huge jib and its 100 % on the money. Thank you very much Peter from Megan and I.”
“Service, price and delivery ok. But the three black eyed Susan plants were frail , very dry and a lot of soil had fallen from them! I watered them and put the in my greenhouse hoping that they would revive, but sadly not really. Most disappointed and hoping to get replacements!! Mary, North Wales”
“plants may have been fine when they left, we'll never know. A week later and DPD have finally delivered. Everyone knows DPD are s**t - you should advertise your delivery partners so that buyers can avoid your lamentable service. (didnt stop em asking for feedback days before seeing the plants”
“They claimed to have dispatched my plant. The courier has refuted this and claimed never to have received the plant. Bakker.com were entirely unconcerned with their contract with me and instead told me they would not be refunding or replacing the plant and instead expected me to wait for DPD to find it and deliver it. They acknowledged that this would mean I would likely receive a dead or dying plant, but said they would refund or replace ONLY AFTER I took delivery of the damaged plant and told me that, despite acknowledging my plant has been lost, they are not prepared to arrange a replacement.
Very stressful and upsetting as it is not a small amount of money I have lost and I have now had no option now but to go through my payment provider for a refund. Disgraceful customer service and and utterly appalling business. Best avoided.”
“Disclaimer: This is a review of the service I received when ordering garden accessories, not plants.
Items arrived quickly, communication was great with tracking details provided. Two of the items arrived damaged and the customer service I received was excellent. Replacement items were sent immediately and without question.
Would definitely use again for this reason.”
“Received my order today a tray of aquatic plants.They were upside down and delivery label was on the side so had been turned upside down in transit.Plants all smashed and soil everywhere.Clearly they need to sort out their delivery company as I see others have had the same issues.Won't ever recommend or use this company again.Such a shame as they were a birthday present for my Mum.”
“I placed an order for Christmas. You took my money and confirmed. Then you delayed the order and in the new year you cancelled it. I stupidly ordered gifts for Easter, you took my money, confirmed my order and on Good Friday, you’ve cancelled it. Bloody useless.”
“House plants would have been fine if they hadn’t arrived upside down and covered in compost. So bad I had to hose down the large calathea and remove quite a few bent leaves.
The Begonias were a sorry sight, one has survived after removal of squashed leaves the other had to be cut right back, hopefully it may regrow from the crowns.
You need a word with the carrier’s you use for plant delivery.
Disappointed...”
“I bought online Dwarf lilac Syringa 'Palibin' on stem. It arrived in one week time, the plant looking healthy with a lot of young buds and small leaves. The price of the plant was cheaper then other places online. I am very happy with the purchase! 🥰”
“I ordered and asked to cancel, I had conformation my order was cancelled then had several emails calling me different names saying they could not cancel !! Awful experience awful company would never use again would never reccomend.”
“Just received my order from Bakker I had ordered 5 plants and was very concerned after reading reviews but was very pleased when they arrived They were very well packaged and in good condition although a little dry due to transporting which was to be expected Going on my experience I would happily recommend Bakker and would order from them again”
“Amazing service. Delivered within 8 days which I think is pretty good considering with Brexit and delays with products getting into the Uk. I love my plant and my plant pot very good quality.”
“I would just like to say a big Thank you.
I got a little worried when I saw some of the bad reviews. But the service has been amazing! Thank you Hannah for your quick reply when I contacted Bakker.com as I was concerned. The delivery was really quick considering the uk is going through Brexit, it arrived within 8 days. The quality of my plant and plant pot are high quality.”
