MBC Promotions Ltd Reviews

Name: MBC Promotions Ltd
Address: Unit 4-5 Silver End Business Park, Brettell Lane, Brierley Hill, DY5 3LG, Brierley Hill
Rating: 4.90

4.9 Rating 3,349 Reviews

99 %

of reviewers recommend MBC Promotions Ltd

Company Reviews

Metrics

Info

4.9

Based on 3,349 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About MBC Promotions Ltd:

Specialist suppliers of metal and cloth badges, keyrings, medals, labels etc.
Scout and Guide products at www.neckersandbadges.com
Promotional merchandise at epik.co.uk

Visit Website

Phone:

0138474500

Email:

sales@badges.org.uk

Location:

Unit 4-5 Silver End Business Park, Brettell Lane, Brierley Hill, DY5 3LG
Brierley Hill
DY5 3LG

MBC Promotions Ltd 5 star review on 22nd April 2024

207

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great company, but let down this time in times of timing. Very happy with the badges, but delivery too slow. Chinese New year is predictable, I don't think it's good enough the warehouse entirely closes.”

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Posted 5 years ago

“Order delivery very slow although they take payment very quickly”

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Posted 5 years ago

“Good product. 6 weeks from order to delivery and no notification of incoming delivery.”

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Posted 5 years ago

Thank you for taking the time to review your order, we were really pleased to hear that your neckers were well received! We are super proud of MBC's reputation for outstanding customer service and wanted to investigate your concerns a little further. We can see that your order was placed and paid for on 20th November and despatched on 20th December. An order acknowledgement was sent by email with an expected delivery date on 28th November and the date we advised was 21st December, which we did meet. We also sent a UPS delivery note with a tracking number by email and SMS/text message when they were despatched on the 20th December. It is very strange that you did not receive any of this correspondence as we do make every effort to keep customers updated throughout the process.

Posted 5 years ago

“Part order was shipped in error and immediately rectified once delivery checked and MBC contacted. Better customer service than most”

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Posted 5 years ago

“Delivery takes a log time as I understand badges are made in China. Also, the quality of the last batch was poor, with a lot of badges being unable to be opened.”

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Posted 5 years ago

“our staff find the badges to be a little big and also the printing wears off after a while”

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Posted 5 years ago

“The badges arrived on the required time. The 50 antique bronze were as ordered, but the 150 antique gold badges were not 'antiqued' as requested, most annoying. We are having to darken them ,wire wool them then spray with a clear lacquer . Not very clever...is it?”

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Posted 5 years ago

“I have asked several times already to mention your currency and IBAN no. on your invoices. Up until know I have never recieved any feedback or action on this. I am really getting fed up with this as the currency is a legal requirement on invoices.”

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Posted 5 years ago

“Ordered custom Neckers on the 8th May but didn’t arrive until 5th July, due to issues with fabrics at the manufacturers, some 8 weeks later when quoted delivery on website is 3-4 weeks. Took me to follow up on the 1st June to be told problems existed and they would get back to me, and then I followed up again on the 12 June to be told 15-18 June for dispatch. Not hearing anything more I followed up again on the 20 June to be told not they expected dispatch from them by 5th July. Surely in the first 4 weeks it would have been clear there were issues and good customer service would be to communicate this to the customer to set expectations. Whilst the quality of the product when it arrived was fab! I have dropped two stars due to the poor customer experience.”

Helpful Report

Posted 5 years ago

Hi Adrian. Thank you for your review. We apologise for both the delayed delivery and the communication. While the problem with one of the colours in your necker design was unprecedented and out of our control, we should have communicated this better to you and we are sorry this was not good enough on this occasion. As a gesture of goodwill, we'll send you an email with a discount voucher code for a future order - if you do choose to take us up on the offer we will endeavour to get those extra 2 stars! ^Tom

Posted 5 years ago

“Great badges and very helpful during design process-just let themselves down with manufacturing times”

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Posted 5 years ago

“the company themselves are very good, courteous, helpful etc. shame the goods were not up to scratch”

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Posted 6 years ago

“Not received as yet. Told there will be a delay so can tell you more once received”

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Posted 6 years ago

“Very good quality medal delivered, but unfortunately in the wrong finish. Ended up accepting a discount rather than wait for an entire new batch to be made.”

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Posted 6 years ago

“Quality of scarves compared to OneStopScouting”

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Posted 6 years ago

MBC Promotions Ltd is rated 4.9 based on 3,349 reviews