“The self contained GPS tracker arrived within two days of ordering with a prepaid SIM card. I had to ring for advice and the person I spoke to was more than helpful. He set the admin numbers for me and turned on the device. The whole process was quick and easy. There was no wait to be connected or a constant engaged tone. Very pleased with the standard of customer service.”
“I wound definitely reccomend this company. I've been dealing with Jake who gave me all the advice i needed and asked for. He explained everything in full detail to me. If you're after a tracker this is the company to use!”
“Item worked exactly as stated, just a tiny bit miffed, just days after receiving my order you sent me an advert for the updated item with even longer battery life,”
Posted 1 year ago
Thanks for the lovely review it means so much to us, I am sorry how you feel about the new tracker we release. I totally understand what you mean however and if you would like to swap your unit for the newer one we just released that is absolutely no problem at all :) Just get in touch with us and we will make it happen.
Thanks very much.
“I am using my GPS for my caravan, so not making full use of the software, but would have welcomed a copy of the better instructions I needed to get it all started and understand all the elements I needed to set up. I have had to make phone calls instead and I still think I have set some things up wrongly. Whilst I know I can get in touch at any time, perhaps a call to help set up would be an extra service to new customers.”
“Would highly recommend this company. Brilliant customer service. Ordered over the phone and was advised which one to get and it arrived the next day. I installed it in minutes and highly delighted. Thank you”
“Most sympathitic with the problem of my tracker, having lost it (the battery was flat).
The company was good enough not only to believe my story but also supplied a replacement without charge. EXCELLENT SERVICE. Many, many thanks.”
“We've been with Back2You for years now, as a not for profit organsiation cost is very important to us, but we found this company to be the most affordable. Superb customer service and Jake in particular will always help us if we have any queries, or want to be able to use data for the tracking. It has saved us so much time by being able to see where drivers are, economise routes etc. Really pleased with the service, company and product.”
Posted 1 year ago
Thank you ever so much for your absolutely wonderful review! We really do try our best and to read reviews like this makes it all worth while.
If you ever need anything at all please do not hesitate to contact us on 0800 009 6366 or firstname.lastname@example.org
“It was not easy to find the renewal site for luggage tags, consuming almost a hour of my time to complete the renewal. At most, this should have taken 15 minutes. I am now concerned that should I need to use the service to find a lost piece of luggage that it will not be at all easy. Will I have to search for the luggage tag site again? Why are there two sites for this service? Too confusing and time consuming.”
Posted 1 year ago
Thank you for your review, I am very sorry to hear that the Tags are not meeting your expectations and it is difficult to find, I did email you directly regarding why I think you had issues and I can replace every tag you own completely free of charge to a more updated version so whenever you are ready just reply to that email we sent or contact us on email@example.com where somebody will be able to sort that out for you immediately.