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bOnline Reviews

3.2 Rating 138 Reviews

54 %

of reviewers recommend bOnline

Company Reviews

3.2

Based on 138 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience with Bonline has been nothing short of a nightmare. Despite the abysmal quality of their online phone service, I found myself unable to cancel my subscription easily. When I called to ensure my subscription would end after 12 months of practically unusable service, I was informed that it would be automatically renewed. Attempting to cancel became a Herculean task. Upon requesting cancellation, I was directed to an elusive cancellation team after enduring a 10-minute wait. The promised email for cancellation instructions was misleading, as it merely instructed me to call them again. Frustrated, I decided to cancel my debit payment, only to find additional charges of £9.25 for changing the payment method and £5 for a late payment. A second attempt at cancellation involved another 10-minute wait, only to be told I owed an additional £48GBP for administrative fees, disconnection fees, and a user contract buyout fee. It felt like a forced payment of £72GBP just to end an auto-renewal at the end of the subscription period. Beware of Bonline's unfair practices - automatic renewals without consent, hidden charges, and a convoluted cancellation process. This company not only provides a subpar service but also engages in questionable billing tactics, leaving customers trapped and frustrated. Approach with extreme caution and explore more reliable options for online phone services.”

Posted 2 months ago

“If I could give no stars I would. I don't believe for a second that this company has truthful reviews online. Horrendous relationship with this company from start to finish. I have been consistently billed incorrectly for months on end (always too much of course) which would often take weeks to sort out. The connection drops constantly making card payments in my wife's shop difficult at times causing her embarrassment and customers impatient. We recently noticed the bill was again incorrect but when I contacted BOnline they said my bill had increased (by around 33% with no notification). When I advised I would arrange a new provider they have billed me £99 (presumably a disconnection fee). Needless to say I have made a complaint and will take to OFCOM if need be. Absolutely disgusting way to conduct business - AVOID AT ALL COSTS!!!”

Posted 3 years ago

“Avoid like the pest! They consider a simple enquiry on their website as a sufficient justification to keep pestering you of phone calls at indecent times. Moreover they keep using different numbers, so it is hard to block them all.”

Posted 3 years ago

“We set up an account with B online for various Voip users. I have been waiting 4 days for a member of the team to get back to me as we have no access to our voicemail and 3 of the 4 users don’t work. Emailed them multiple times and no reply. Appalling customer service.”

Posted 3 years ago

“BEWARE - Hidden Mandatory Cancellation Charges (Even if terms expires) It is not clearly stipulated in the terms and conditions of there website as to where these charges reside. When factoring in these charges the promotional offers are not competitve and should be consider unfair to the consumer as the total cost of service is not clearly advertised. I would suggest avoiding the situation my company is in now - with challenging these unfair and unclear charges.”

Posted 3 years ago

“NEVER USE THIS COMPANY. 1 star is far too generous. Switched our restaurant over to them. Our phoneline's got diverted to a random number, we then had functioning internet for about a week, and now haven't had anything for 2 months. Spent about 8hrs on the phone trying to sort it out, each phonecall met with someone who had no idea our internet was down. Had to switch back to our original provider, tried four times to cancel the contract and each time was promised a call back which never came, so cancelled the direct debit. They are now trying to charge cancellation and back-dated fees for a service that was never provided.”

Posted 4 years ago

“the worst company you could ever deal with. everybody claims to be a manger and can sort your problem out. your going round in circles. a proper headache.”

Posted 4 years ago

“Avoid them like plaque. This is the worst company for voip in the world. Their system does not work at all. The customer service is rubbish. It takes one hour to answer the phone. If you go with them you will lose all of your customers.”

Posted 4 years ago

“This is the worst internet company ever save yourself the headache and go to another provider, never get the speeds they advertise not even half and the customer service don't even go there they just try and get money out of you somehow”

Posted 4 years ago

“Awful company to deal with. They're based in South Africa. Gave up trying to contact them by phone after being stuck in a queue for over 30 minutes. Not the first time either. When I have been able to get through they are clueless. Also overcharge on their invoices”

Posted 4 years ago

“The company fake their reviews on Trustpilot, they send surveys to the clients internally asking them to rate them, and send the trustpilot link to the ones that rates them, that why all the other review sites their on are 1 star”

Posted 4 years ago

“Worst Internet provider and customer services , Rang 5 times in last 2 weeks but no response , hold for hours”

Posted 4 years ago

“This company is like a pest. The took my money for 6 months (£90 per month to be precise) promised me a premium site, which was anything but premium. SEO work resulted in little to no traffic on the site and the company is still trying to take more money from me after several complaints. there is a lack of communication and since I cancelled my direct debit (after my contract was done) they keep calling asking why i cancelled my direct debit.. even though i gave them notice and complained about how disappointed I am at their rubbish service. BE WARNED THEY MAKE EMPTY PROMISES, DONT DELIVER ON THEIR PROMISES AND DON'T LEAVE YOU ALONE ONCE YOU CANCEL YOUR DIRECT DEBIT. SHAME ON YOU Bonline.”

Posted 4 years ago

“Called up several times, sent emails about several issues with our new Word Press Website, especially that our videos keep disappearing every time we edit a page, plus a whole lot of other issues. Spoke to Ebraheem on a number of occasions and others, just to be told that they will look into this when nothing is being done. This has been going on for months. Can't stand when someone just lies to us with constant promises.”

Posted 4 years ago

“firstly they are not professional!!! i was with them for one month i loose 199£ and 25£ for fu...ing Cancellation fees and when i called them to fix the issue, they told me oh are you muslim or christian , that's not your fu..ing business whatever i am , i advice no one use this stupid service, don't lose your money guys!!!!”

Posted 4 years ago

“I am in the middle of a mess with this disreputable company at the moment. I rarely write any reviews and when I do the service has to be pretty damn bad. Bonline has inferior routers, probably rebuilt previously broken ones. and their customer service exists only for show,. They really do not have the knowledge of willingness to help with problems. My broadband started intermittently going in and out about 3 weeks ago. I have a internet business and I cannot do without good broadband. I was losing money everyday with Bonline not to mention the stress I was experiencing. I called 7 times to their customer service rep on one day and each time I was given the run-around. They would say they didn't see anything wrong, to reset this and reset that, and finally one tech told me he had found the problem and all my dreams would come true. There was a firmware update that needed to be run on the router and as soon as he did that everything would be wonderful. No. Nothing changed so I called back on the toll free number I had made the 7+ calls on before I was told I would have to call a toll number (£.48 a minute) to get help. I said no. I wasn't going to pay for a call about their product that was not working correctly that I was already paying for. I called back again and got the same response. At that moment I decided that I was going to another company. I transfered my service to XLN. Now Bonline is blocking the transfer. I have written a huge number of emails and text messages along with at least a dozen phone calls with no helpful response other than I should call them on their toll number. Not happening. XLN is filing another transfer and my bill with Bonline is paid to date. I wrote them yet another email and let them know I was finished with them and wanted their broadband disconnected and that I was not going to pay them another cent if they won't transfer my service and try to force me to keep theirs. I will give it another few days and then just sign up for XLN without the transfer. I have written basically all my correspondence with Bonline so there is a written history of what I have gone through with them for legal purposes if I need them. Not going to be defrauded by this company.”

Posted 4 years ago

“Shocking service! The phone line is constantly crackling and has cut of countless times, internet intermittent, not helpful when running a business! I requested a change of premises on 11th April 2019 and the instillation will not be completed until 30th May. Customer service is disgraceful! They have left us in a horrible situation and couldn't care less! Wish I read the reviews before I took out a contract, take my advice and please stay clear of this useless company.”

Posted 4 years ago

“Worst Telecom company in the UK one could possible join. Fully based fully in South Africa virtually UNTOUCHABLE when things go wrong. My advice is that keep away from this company as far away as possible, I was without a phone line for more than 30 DAYS, and no one in the company was able to help, most of the STAFF are virtually CLUELESS to deal about Telecommunication Business. I've had nothing but nightmares from the minute I joined them. If you ENJOY Nightmares this is the perfect COMPANY for you. If I'm not telling the whole Truth and nothing but Truth than Bonline should CHALLANG ME FOR SLANDER, I'm waiting.”

Posted 4 years ago

“Hiring bOnline to build our website was the worst mistake our company could have made. We hired bOnline at the end of November 2018 not to mention that their accounting department is very unorganized and getting a VAT invoice took months and multiple emails but our website is still not done. It is now Almost May 2019 a simple templet of the website was built. We requested multiple changes to be made i.e. text, pictures, background etc. changes took forever to be done and what shocked me at first is that when we sent a text change request with instructions on what to remove and what to add, this change was copied and passed to our website together with our instructions. It was an absolute joke. This however is not the end of it. When the website was semi done and launched we noticed that some things do not look well in the mobile version. We made bOnline aware of the issue and we were promised a fix. The menu looks bad so we asked for the menu to be changed on the mobile version. Our highlighted selling points were not aligned with so we asked for this to be fixed also, there was a large white border on the right side and that needed to also be corrected. It has been over a month and bOnline is incapable of making these change. Every time they change the mobile version, the desktop version looks bad. When they change the desktop version the mobile looks bad. This is now going back and forth for over a month. It is now 6 months and we are still dealing with the nightmare. bOnline is fast to collect money for your website and maintenance which we also paid for a full year in advance however the moment you pay, you have no help or support (even if you paid for it) My STRONG suggestion to any business is to stay away from this company. Remember there is plenty of competition out there and yes the cost might be slightly higher but at least it will be worth it. We made the terrible mistake of trusting bOnline and now we are left with an unfinished desktop website, bad mobile version of it and even thou we paid for support there is none. I am not one to post reviews often. I am a General Manager of a hotel and I always try to give a company the chance to fix things before I go to the extreme of posting a negative review. As a manager of a hotel I understand the impact this can have on a business, however bOnline has left me with no other option. As a business these days having a good looking website is essential. bOnline is not the company that will provide you with one.”

Posted 5 years ago

“Beware this company is 100% based in South Africa, customer service virtual zero, if you fancy getting Bold by pulling all your Hair than only join this, they are full of lies and their tomorrow never comes”

Posted 5 years ago

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bOnline is rated 3.2 based on 138 reviews