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bOnline Reviews

3.2 Rating 138 Reviews

54 %

of reviewers recommend bOnline

Company Reviews

3.2

Based on 138 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“bOnline Ltd reviews GOOGLE REVIEW SUMMARY 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 3.3 94 reviews GOOGLE REVIEWS Most helpful N Mehta N Mehta Local Guide · 112 reviews · 7 photos in the last week Signed up to these guys after they made some big promises. I had 3 lines to transfer. I told them not transfer one of the lines until the others were fully up and running as it had my current internet on there. They didn't do that. Started my new internet with fibre being installed nearly a month later. Stuck with ridiculously slow internet that i couldn't work. In the end had to add more data to my mobile contract as 3g was way faster that the broadband. Was told i would get a call from someone after she spoke to her manager, 2 weeks later still waiting. Already regret signing up with these people and now im stuck. My advice to anyone looking to switch, dont use these guys. Prices may be attractive but there are other more professional providers.”

Posted 6 years ago

“Avoid like the plague Avoid like the plague. Unfortunately even 1 star is too high, but I couldn't do zero stars. On the face of it they are polite and friendly but they lack substance. You would get more joy with poking your eyes out with a burning stick. First of all there were a number of issues during the design process, including the designer failing to turn up to a meeting. No explanation was provided by Bonline until after I contacted them after meeting was supposed to have started. Then, when I instructed Bonline to purchase my domain name, they didn't. Someone else then bought my domain name. Bonline then blamed me for not ordering it sooner. However after further investigation by me I discovered that it was purchased and registered by the 3rd party, after I had instructed Bonline to purchase it. Boline's response "sorry we dont buy from 3rd parties". Several months later I was offered 1 months free hosting. Yippee. The domain name that was eventually purchased, was purchased in their name. I paid them £60 to transfer the domain into my name, they simply didn't do it. I was also told that I could add or edit as many pages as I wanted. What I wasn't told was that their template pages were incompatible with the layout of my site, and nor could I create / amend any template pages myself to conform with the rest of my site due, to their own unique coding. Therefore if I wanted more pages, I had to pay them more money. Bonline's customer service is poor, often taking up to 3 or more weeks to respond to my emails. In one word "Avoid".”

Posted 6 years ago

“The guy name Donovan, sent me a broadband without me giving my consent told him I will think about it first but this idiot when ahead with the contract. I have try some many times calling them but their said their will look into the matter and get back to me, up to now no one did. I have always try to speak to the manager but one excuse to another so please guys stay away from this company Their are a cheat and a liar.”

Posted 6 years ago

“Worst company Ever. I will not recommend anyone going with bonline. I ordered my connection , First place they take down date of movement wrong. Then Multiple calls , difficult to reach customer service and calls get drop for no reason and no call back. Then I managed to update them. week later , they only took land line from my old provider and not broadband. Multiple calls managed to update that as we.. and then on the day of connection , only phone like transferred and not broadband. Try to call multiple times to cancellation department and no way to reach them. and provisioning team saying first we take phone line then provide broadband and it can take up to 20 days. My old broadband connection is went offline in 3 days and bonline is no way near providing connection. And my business is offline. Their executive is saying since we are not having service with them they are not accountable for any issues. Worst customer service ever .. And they are showing 9.2 out of 10 review rating on there site. I cant believe no one else having issues.”

Posted 6 years ago

“Shit service shit ppl there hang up phone one you countinously lie Been a business customer Telephone line goes off no dial tone n they can't do anything Made a complaint about them to ofcom”

Posted 6 years ago

“Nina Nortje is an asset to your company! She is always quick to respond, efficient and as helpful as she can possibly be. I'm really impressed!”

Posted 6 years ago

“A delightful team that go over and above what's necessary to please the customer. I would highly recommend them and can safely say Nina is outstanding in what she does!!!”

Posted 6 years ago

“Great design always felt my concerns were valued and Justin was great”

Posted 6 years ago

“Absolutely faultless service from start to finish - Emile carried out the sales with me which he did very well - everyone involved called promptly when we arranged a scheduled call - both Hilary and Chantelle listened to my briefs and delivered a site which is exactly what i envisioned. Cannot recommend them enough”

Posted 6 years ago

“Bonline have transferred us to their services even though they have received an email from us saying that we were cancelling the switchboard”

Posted 6 years ago

“After a few communication problems at the start, things improved greatly. Abby was very helpful and patient and helped me work out how I could have a questionnaire on my site, that would have otherwise not been possible with the package I had singed up for. I still have some minor tweaks regarding my payment facility and adding Wordpress to my website, but so far and considering the price I paid I would definitely recommend BeOnline to help you build your website.”

Posted 6 years ago

“I was very impressed with how BOnline met all of our needs straight away. When I first spoke with someone from BOnline they listened to everything that we needed and were even able to fit us in with a phone conversation with our web designer the next day, as I said we were working to get the website up and running as soon as possible. Our web designer, Damian Jacobs was very friendly and made it clear that he understood everything we asked him to do. In just 1 week we had our first website review and he managed to get it near enough perfect the first time which was amazing. During the second week, I had great communication with Damian which enabled us to get the website exactly to our requirements and was able to get the website launched 2 weeks early, which is fantastic. As well as having a website that we are over the moon with, I've had a very enjoyable experience using BOnline and would highly recommend to others!”

Posted 7 years ago

“Damian Jacobs our web designer was exceptional good, he had a good understanding of our vision and portrait our business just how we wanted it. I would highly recommend Damian Jacobs for any future projects BOnline have, as he is a very resourceful and creative designer and credit to BOnline. If you require any further information regarding his work please do not hesitate to contact me. Regards Moses Masih, Company Director, Medical Care Recruitment”

Posted 7 years ago

“They kept to time and made a good website”

Posted 7 years ago

“They picked the brief up quite quickly and stuck to the times they said they would call etc”

Posted 7 years ago

“Very professional People, reliable and cost-effective”

Posted 7 years ago

“Excellent service!”

Posted 7 years ago

“From the start of the sales process through to the completion of the web design, the bOnline team were very helpful and informative. I am very happy with the site that Justin design and appreciated his advice and patience!”

Posted 7 years ago

“Nice quality”

Posted 7 years ago

“Love the new website”

Posted 7 years ago

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bOnline is rated 3.2 based on 138 reviews