Aztec Leisure Reviews

Name: Aztec Leisure
Address: St AgnesTrevellas, Cornwall
Rating: 4.89

4.9 Rating 1,590 Reviews

98 %

of reviewers recommend Aztec Leisure

4.9

Based on 1,590 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01872552372

Email:

sales@aztecleisure.co.uk

Location:

St AgnesTrevellas
Cornwall
TR5 0XY

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Aztec Leisure 1 star review on 23rd August 2023

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a reclining camping chair. It arrived on time and was well packaged. Very happy with my purchase”

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“Excellent service, fast delivery”

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“Received delivery of our order the next day. No complaints and would use again.”

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“Super fast delivery excellent thank you”

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“Prompt service and communication, Thank you”

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“Excellent and helpful service, having used them several times over the past few years, to get me out of trouble. Highly recommended.”

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“Simple online ordering, great prices and friendly staff. First rate service, many thanks.”

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“The courier 'DX' service was excellent they know how to please the customer! Aztec Leisure are a company that could do so well, they have all the tools but let themselves down woefully. We ordered a Dukdalf chair that within three weeks broke, sent it back & upgraded to a better model, a Dukdalf Dynamic we loved it but was dented on the top tube, sent it back for the same model & to be inspected by one of your staff before shipment! Guess what, damaged again & in place. All your staff are very courteous, apologetic & try to be helpful but this all let down when continue to send out damaged goods! I am so disappointed as the chair was to be used on this forthcoming August bank holiday & my wife's birthday. But we still want this chair, the wife loves it but not damaged. It's a shame that somebody within this company couldn't supply an undamaged one for the wife to use on our 40th wedding anniversary very shortly. Mr. Howard Craggs”

Helpful Report

Hi Mr Craggs, Thank you for taking the time to provide us with feedback. We sincerely apologise for the inconvenience caused, especially considering the significance of the bank holiday, your wife's birthday and your 40th wedding anniversary. I want to clarify that we never send out damaged stock. Our products are brand new, purchased directly from our suppliers, who are the primary importers of UMEFA furniture. We're actively investigating the issue with our couriers. It's concerning and completely unacceptable that two replacement chairs were damaged during transit, even after we took additional precautions with the packaging for the second chair. I'd also like to mention that we were willing to offer a discount for the damaged chair. When I spoke to your partner regarding the extent of the damage, it appeared significant. I must admit, I was taken aback when I saw the actual damage. I've attached the image to this message for reference. Kind regards Gavin.

“Competitive prices and great service.”

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“Brilliant, universal fitting spot on. Good price, fast delivery. Lightweight and well made.”

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“Brilliant website and shop down here in Cornwall. They always seem to have whatever you want in stock, and are competitive on prices. Their advice is also brilliant. We couldn't get over to the shop to pick up the item, so it was posted next day delivery! Amazing service.”

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“Fast despatched which is why I chose Astec and a good price. Delivery company they used was useless, didn't read their own delivery preferences and nearly missed gettingit to me in time. But I would use astec again, but chose a different place to deliver to.”

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“Fab service , great comms and fast delivery. Defo recommend and will be shopping with again”

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“I ordered some storm straps for my awning and they arrived quickly, well packaged and with no issues at all”

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“Good products, good price, prompt delivery. What more can we ask. Have not used the breathable groundsheet yet but looks good.”

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“Pleasure to do business with super easy to order will definitely use again”

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“Great communication and fast delivery.”

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“Easy to use website, order received promptly”

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“Good service, item despatched quickly.”

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“Im really happy with my vango cool box and I felt got a good competitive price. The only thing Id say is that it was totally unclear who the item was being delivered with because there was no indication on the order and I was having several deliveries arriving around a similar time. So it was a bit irritating trying to identify the courier and which email was relating to this order.”

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Aztec Leisure is rated 4.9 based on 1,590 reviews