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AX Paris Reviews

1.2 Rating 281 Reviews

3 %

of reviewers recommend AX Paris

Company Reviews

1.2

Based on 281 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read AX Paris Reviews

About AX Paris:

AX Paris is a fun, fashionable, affordable women’s brand, best known for its New Look, House of Fraser and Debenhams concessions. Axparis.co.uk provides great looks and sizzling celebrity style fashion brands with a wide range of affordable casual and eveningwear to suit every occasion. From body-cons, bodysuits shift and smock dresses to winter woolies and faux fur customers can get a bargain starting from just £15.

Visit Website

Phone:

0161 835 1419

Email:

Sales@axparis.co.uk

Location:

Unit 3, Trafalgar Business Park, Broughton Lane
Manchester
M8 9TZ

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AX Paris 1 star review on 16th April 2024

AX Paris 1 star review on 5th October 2022

AX Paris 1 star review on 25th April 2022

AX Paris 1 star review on 25th April 2022

AX Paris 1 star review on 25th April 2022

AX Paris 1 star review on 25th April 2022

AX Paris 1 star review on 4th February 2022

18

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Returned an item and I have been charged over £9!!! Absolute joke will never order from these again.”

AX Paris 1 star review on 16th April 2024

Posted 1 day ago

“yep terrible rip off Ax paris. charged me for safe return which is didnt request then 5.95 return on top. never paid this on anything ive ever ordered before. Never again.”

Posted 1 week ago

“Cheap fabric Rip off returns service”

Posted 3 weeks ago

“Scammers company in London. Avoid them at all cost. There are better online clothing site with free return policy. I have tried to return an item bought from this site to no avail. AX paris keep returning the item back to my address and as it stands, I cannot reach any assistant online for explanation. They're money hungry company and care less towards customers. Spend your money where it benefits.”

Posted 1 month ago

“DO NOT order from this company! Returns policy an absolute scam!! Return portal not working properly but they charge per item anyway for returning even if it does work. I now have to pay for my own postage then they charge £4.95 handling fee! What a scam!! Disgusting service!!”

Posted 1 month ago

“Omg was going to buy a couple of dresses for vacation but thank god l looked at the reviews before purchasing....don't think l shall bother”

Posted 1 month ago

“Ordered a dress which I initially paid just under £4 for delivery. Then AX Paris charged me £5.95 to return as it was too tight. Try to avoid placing an order unless you’re sure you will be keeping the item!”

Posted 2 months ago

“I was just about to place an order for a coat, but I'm sorry to say these reviews have changed my mind. I think AXParis need to sort there returns policy out. Stop over charging for returns. Very disappointed to read these really bad reviews.”

Posted 2 months ago

“Absolute scam company! There returns policy is a joke, they claim the portal isn't working so you have to do a manual return that they then charge £2.50 and £5.95 for! Reading other reviews this is clearly a common theme!.”

Posted 3 months ago

“Disgusting returns service - charge per item to return despite them sending it to me In one parcel - should not be allowed to do this - they are ripping people off - BE AWARE DO NOT PURCHASE FROM THIS COMPANY”

Posted 3 months ago

“Dress was not as was in pictures, fabric too was low quality. But the worst thing about the company is getting a refund. I selected REFUND and NOT voucher. However, I was still refunded a voucher/gift. I have tried contacting customer service/support yet no response. £210. PENDING..... THIS IS A SCAM PAGE. STAY AWAY.”

Posted 4 months ago

“Absolutely shocking returns policy. I also will never buy from the company again due to this. Unfortunately I accepted a gift card as I didn't want to loose the fortune it was going to cost me in returns. I've just bought another dress trying to use it up, I'm returning this as it's really cheap quality and now find I can only have a refund on my gift card despite being happy to be charged to £5.95 robbery returns postage. The company should take note of their reviews or will have no customers left.”

Posted 4 months ago

“Will not buy from AX Paris due to their appalling, pretty much non-existent returns policy & their paltry responses to customers over it”

Posted 5 months ago

“I returned to AX outlet by mistake should have been AX Paris . 2 miles apart outlet says this happens all the time it’s no problem . AXParis say they can’t or won’t do anything about it. Apparently that send items back and forth all the time because this happens . So annoying”

Posted 5 months ago

“I tried to return an item but they said it was outside of the returns policy. The policy is wrong. I have been on the www.gov website and it clearly states that you can return within 2 weeks of receiving the item see below a screen shot of www.gov I Online, mail and phone order sales Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. Sales of this kind are known as ‘distance selling’. You must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel. They have another 14 days to return the goods once they’ve told you. You must refund the customer within 14 days of receiving the goods back. They do not have to provide a reason. I will continue to report this terrible breach of the law until they give me my refund”

Posted 6 months ago

“Never ever order of here again the returns policy is absolutely shocking sent a qr code but can't access it sure this is on purpose then had to pay 2.50 processing fee 5.95 return fee plus delivery stay away from this company”

Posted 6 months ago

“Will never order from this company again, returns portal didn't work so had to pay for my return which was £4.30 plus was then deducted £5.95 x 2 from the refund for 2 dresses I returned. Absolutely disgusting. Thought AX Paris were a reputable company but they are a con.”

Posted 7 months ago

“scammers. please don't buy. There returns portal never works and then their returns policy is dodgy. Avoid Avoid”

Posted 7 months ago

“Same return portal didn't print label so cannot send back”

Posted 7 months ago

“I will not be ordering from this company again. Trousers came extremely creased charged £5.95 to return them, having had to pay to have them delivered. Wish I had read the other reviews before I ordered. AVOID AVOID AVOID”

Posted 7 months ago

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AX Paris is rated 1.2 based on 281 reviews