Aviva Reviews

2.0 Rating 531 Reviews
24 %
of reviewers recommend Aviva
2.0
Based on 531 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Read Aviva Reviews
Visit Website

Email:

info@aviva.co.uk

Write Your review

Tell us how Aviva made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
15
Anonymous
Anonymous  // 01/01/2019
absolutely disgraceful and nightmare to deal with! I am a non customer and have had an accident which was not my fault. the issue has been ongoing for 8 weeks and I have had nothing but stress and unpleasant experience from the third party team. All providing contradicting information and making excuses to pay out. This has caused a great deal of stress and inconvenience. Disgusting company to work for.
Helpful Report
Posted 50 minutes ago
Very Bad insurance. Have a policy bine trying to cash it in.keep given me the run around. Keep asking for more information. Give them it then again asking more i had a phone call from India. Saying went more information how much do you need they take the pay money out of you bank. But don't want to pay out. Be aware
Helpful Report
Posted 1 day ago
Absolutely disgusting company, telling Trustpilot to remove the negative reviews part of commission collaboration. I placed carbon wing mirrors on my M135i they didn’t repair my car. Due to this factor, I’m quite perplexed on how is this a modification it’s not effective in anyway, likewise a tune. Avoid Aviva & Aviva zero , General accident, Quote me happy. Similar colleagues behind the scenes. When it comes to claims protect companies assets no interest for their clients. Taken them to court as a solicitor I’ve managed to succeed in favour with the judge.
Helpful Report
Posted 6 days ago
Enquired about equity release. Given an estimate which was low. However, a week later we get a phone call with confident advice that we could in fact get more depending on circumstances etc. only to be offered the original very low quote. Do not waste your time. One hand does not know what the other hand is doing! Very disappointing.
Helpful Report
Posted 1 week ago
TERRIBLE handling of a motor claim. Sept 2022 car reversed into me, damaged to their car, none to mine. Reported & advised they will handle everything for and get in touch as often it ends a 50:50 claim without witnesses. Reassured that they will contact for more detailed info and progression of claim. If I didn’t hear from them it was likely the other party didn’t make a claim or I’m not ‘at fault’. They would fight my case. ….fast forward April 2024. ZERO calls, emails, letters re above. Random email stating that my NCD is affected and claim was ‘fault’ and this will affect my upcoming renewal. Long call later, seems they closed the case late Dec 2023. 2 letters on system Nov 2023 offering me an opportunity to dispute blame that we not actually sent (their system shows this too!) There was no representation on my part at all, just costs discussed between third party. Livid is an understatement. I’ve been a loyal customer for many years, but this demonstrates how poorly you are treated. Raised as a complaint, but have little faith in their ability and integrity. Stay well away.
Helpful Report
Posted 1 week ago
Everything at the bussiness is superb never had any problems
Helpful Report
Posted 1 week ago
Total scam. I have trained driving and get 100 on most criteria ( speed, acceleration, cornering, braking and distracted driving) but they use a criteria they call context to reduce your score regardless of what they say. I left Toronto with a 96 out of 100 average and am on vacation in Turks and Caicos and not driving. I do not have a car I take a taxi and say passenger the app has reduced my average to 87 out of 100? Same for.my wife who was at 97/100 and is now 85...unbelievable!
Helpful Report
Posted 2 weeks ago
Cheapest insurance company
Helpful Report
Posted 2 weeks ago
Aviva has the best staff and get issues taken care if right away! I love living at Aviva!
Helpful Report
Posted 2 weeks ago
I had the worst experience with them. Unfortunately, we have to do car insurance we don't have a choice. "I have been waiting for over 20 months for my no-claim bonus to be returned while dealing with a claim with them. There has been no direct contact with them and no feedback from their correspondent. It is unclear how they are treating customers with no accountability from all parties involved." "I would give a score of zero if it were possible."
Helpful Report
Posted 3 weeks ago
My car got flooded on the 6th of October 2023, I lodged a laim with Aviva on the 20th of October 2023. Its now Easter 2024, the 28th of May a full 5 months later and zero response. DO NOT INSURE THROUGH AVIVA.
Helpful Report
Posted 3 weeks ago
Worse insurance company I have come across with. They were liable for the accident that my car was involved. They said don’t worry we will sort everything out for you. Shocking service where they left me in a massive disadvantage as they have undervalued my car. I have asked for the engineer evaluation report which was never sent. They ignored my emails. They sent me apparently 2 errrors where they offered me a better deal/value and when I called to confirm they told me it was an error and that’s it they won’t negotiate. That’s the only offer either I take it or the other only option would be it I take them to court. Their customer service and staff very rude. Literally laughing to me over the phone. I thought the All point of insurance companies is to leave me/us in the same position as I was prior the accident specially when they are fully responsable for my car damage. Do not use Aviva.
Helpful Report
Posted 3 weeks ago
With insurance the real test is when you need them. Held income protection with Aviva for years, never needed it. When I did need it I couldn't claim as being able to walk, talk, write, bend and read, means I'm not sick enough, despite suffering with exhaustion and brain fog which stop me from working.
Helpful Report
Posted 1 month ago
DIABOLICAL EXPERIENCE, 6 MONTHS NO REPLY I received a letter to say I had an assurance policy i could cash in. I had forgotten about this Friends Provident policy. At the time I was dealing with my mum’s estate and I mislaid the letter. On 3/10/23 I decided to make an enquiry, wanting to trace this letter so I filled in the online form. i received a reply asking for more information, which I supplied. The email I received assured me that someone would be in touch shortly - silence, I was ignored, no reply. I followed up on 11/11/23 asking for an update - ignored, no reply. I telephoned on 27/11/23, the assistant was very polite and said she would put my information through again and that it would be picked up in 5 weeks and I would hear back in a few days - ignored, no reply. 29/12/23 I filled in a complaints form and it said Aviva would reply in 8 weeks - not a hope in hell - 10 weeks - ignored - no reply. This makes it a total 6 months of being ignored. I feel that I have been discriminated against and the whole diabolical experience has made me ill, it has caused me stress and mental anguish. To put it into context at the same time I cashed in a pension and it took less than 4 weeks from beginning to end - not with Aviva obviously! And I am in the process of selling and buying a property that is taking half the amount of time. This has to be the worst company I have ever had to deal with - and they do not care. they are totally lacking in any empathy
Helpful Report
Posted 1 month ago
Absolutely useless regarding getting my pension pay out. Avoid at all costs
Helpful Report
Posted 1 month ago
5 months since solicitors contact as part of probate. 2 times passed to their escalation team still nothing resolved. Now a formal complaint made by solicitor. Aviva require 20 working days to look into it. Please dont use this company, they are absolutely inept.
Helpful Report
Posted 1 month ago
Absolutely shocking company no customer service can’t get insurance as they had declined me for some reason but you can’t phone to find out why
Helpful Report
Posted 1 month ago
Good company.
Helpful Report
Posted 1 month ago
My pension was wrong due to no indexation being applied when taken over from Norwich union in 20029. Two years later, endless calls, emails, additional payments, complaint to the ombudsman and it is still wrong. At the end of every one of the 15 or so calls I have made I have been told "Someone will call you back within 48 hours, this situation will be expedited within ten working days." ( this has not happened once) Even a letter (two months ago) to the CEO Amanda Blanc hasnt resolved the issue despite the reply I received claiming "this will be dealt with as a matter of urgency." They are a bunch of incompetent clowns- avoid at all costs.
Helpful Report
Posted 1 month ago
Very good and reasonable insurance
Helpful Report
Posted 1 month ago
Aviva is rated 2.0 based on 531 reviews