“My partner bought the car same old story as most ppl here.Had the car for 4 mon. Keept breaking down,has spent morw time in their repair shop then on the road.To whoever is bying a car from them consider going somewhere else if not the make notes of who you deal with take pictures and record every conversation otherwise you end up with same car they keep promissing to fix or lose 4000 by selling it back to them.They dont give a damn after the sale.Hope this helps someone”
“Bought a car, came to pick it up EML light on, ten minutes later sales man John Sharp said it’s ok
2 days later smoke coming in from the engine, all the dash board lit up. I was advised I could not have a courtesy car unless I get it fixed. I agreed, then 10 days later everything went wrong. The management were no use at all, the sales team no use at all. Finally I exchanged for another car. It wasn’t dropped off at my home address when they said. I had to get taxi to work, I would not recommend this company, they are so up there own back sides, once they have sold you the car, they don’t care. I’ve had nothing but trouble. So please do not buy a car from here”
“After purchasing a car less then 15 months ago which we have had nothing but trouble with, and has cost us over £1500 in total. we contacted Available car to speak to them about the pile of junk they had sold us to be told they wouldn’t take any responsibility and didn’t want anything to do with it. They are so lovely and helpful when they are taking your money but the after care is absolutely disgraceful. We took our car to a garage to be told the problem it had was an old problem and had been leaking for quite some time to of coursed the damage it had. It is quite clear that their cars aren’t checked over properly. Please for your sanity Avoid, Avoid this garage at all costs as the stress it has caused our family is unbearable.”
“Very bad after sales bout car 4 months ago and had nothing but trouble they would not help to rectify faults took money ok they give you excuses that after 3 months warranty they say anything can happen to the car and they can't do any thing cost me £10000 for car and £600 at dealer to fix first problem and now have to take to dealer again because central locking don't work or power windows great service until you drive out of Leeds branch shameless people”
“I saw the car online i wanted, i have been doing research on this very car so understand what i am looking at. I called in to AC to have a look at it after checking it looked ok, i went to find a sales person. I was approached fairly quickly and told them what car i was interested in, i was then barraged with loads of questions which irritated me specially asking me what is my intended purpose for use with this vehicle?? I know these sales people go on courses and are taught how they must deal with customers but not all customers are the same. Before i knew it they were filling out paperwork like it was a mad rush...I had to stop her and say we need to look at service history etc before we proceed in finer details because they don't advertise the history status on line etc. When she showed me the cars history in which i understand they can only produce what they have.. anyway it was very sketchy so that was my main concern. We went for a short test drive which was fine i was happy with that but when we got back i had a better look around the car because now it was unlocked and i found a few more concerns and issues that could have hidden more serious issues so i told her about it and was told i could chat with her manager number 1. Again i have no issues with these representatives of AC i told him of my issues and he showed me a copy of the checks they do when they take these vehicles in and i was quite impressed with how thorough it appeared to be and down on the list were all the issues i had found including the car having recent a paint repair. I was fairly satisfied in what manager number1 put to me so it was up to me to decide if i wanted to do a deal. I said i was happy to take the car with very sketchy history with history of paint repair which could have been an un recorded collision and all this would reflect on the sketchy history and mileage. So I've dealt with sales person first and number 1 manager in which i asked for a little reduction in the price to cover the risk of me buying a possible load of trouble and looking at past reviews i didn't want this. so number 2 manager goes to see number 3 and returns with an offer of knocking £200 off the sale price which was very disappointing so i asked for £400 to be knocked of and told him i would buy the car and take the risk but they refused so i walked away. As i was walking away i looked round and saw Number 1, 2 & 3 all talking together and glancing over at me so i expected a call before i got to my car but it never came.
I don't have any gripe with any of the staff but they advertised that they will try and fix you up with a car. The car i drove was the one i wanted but had these issues that they could not guarantee i offered to buy the car with only a £400 discount but they let me walk away. Someone else is going to end up with this vehicle and may not spot these issues and that's where the trouble starts.
I was very impressed with the layout of the place and the stock levels are staggering and under the lighting the cars look outstanding. However don't be rushed by these people and check history with care because it doesn't look like a company that will help you out after they have taken your money looking at past reviews.”
“Buying a new car isn't one of the cheapest things in life - it's next highest expense after buying a house and just ahead of a new kitchen in the expense list.
After spending a long time choosing what car we wanted and then finding the right one to fit the bill we ended up at the Available Car showroom in Leeds and bought a car at the start of August.
Over 4 months have passed since we bought our car and Available Car have failed on all fronts - every time a fault occurred and was returned for rectifying, we had new issues ALL CAUSED BY AVAILABLE CAR!
We have has:
Damaged engine tray - AC did not refit correctly
Damaged bumper by screwing broken tray to it - done by AC workshop
Damaged paintwork - from AC workshop
Scratched window - incorrect refitting by AC
Dent and pain damage - from AC workshop
They have had the car for around 8 weeks of the time we have owned our car. They have agreed that this is all their doing, but hold firm in that as a family business they do not offer any compensation.
Available Car agreed that they would swap the car - although are only offering the invoice value of the vehicle, which is a whole £4000 less than the equivalent car they are selling TODAY.
What they want to do is to profit from their mistake and leave us out of pocket "trading in n" our car that we have never had a chance to drive because of their mistakes!
I would not recommend this company to my worst enemy - they are borderline criminal in their activities.
If we can't get agreement on this this week we will be seeking legal advice.
The worst! 0 / 5 STARS!!”
“Having paid for my new car and changing over my car insurance etc to pick up on Friday at 1.20 a morning phone from Available car informed me someone had damaged my new car in moving it around the showroom .I appreciated the honesty and was told I could pick it up Monday morning after repair .However this made me decide not to go ahead with sale.Apologies were made for the mishap at the time but no further contact by them for my refund I had to ring them .That was quickly sorted by a nice chap .I have had 3cars from them and my partner just bought one too.Since this the same car went up on the website and was £200 dearer then £500 dearer ?I feel at least a follow up call would have been a kind thing to do I know there’s COVID a new manager etc .The staff seem nice the young man who first dealt with the sale and test drive was lovely.”
“The service, particularly the after sale service is terrible. After choosing the vehicle I wanted it was a good 2 hours of paperwork, checks and negotiation. On the day I picked my vehicle up I was given a time to arrive. On arrival I was seated and waited 35 minutes before anyone came to see me, then again, a good hour of signing papers and being read legalities etc.
However, the major frustration is the after sale service. Once you have paid your money their interest is non existent. I have been chasing a spare key for my vehicle for four months. I was told at hand over I would have it in a few weeks. I called up 8 weeks later and told it would be with me in 2/3 weeks time... it wasn’t. 4 months down the line and I still don’t have it! I have called their after sales team multiple times. Sometimes there is no answers, when there is an answer I’m always told “no one is available, we will get someone to call you back” a call that never comes! Frustrating and terrible service and I am still without my second key as promised.
My advice and warning would be get everything you need at point of sale and hand over, because after this point their service and responses are embarrassingly bad. Sales over service it seems.”
“Emma is rude and unhelpful, despite them giving me a quite which I have photographic evidence of, they offered me the car at 40 a month more than the original quote and then Emma was just awful to deal with”
“BEWARE take photo's when you test drive a car, I had a test drive and then purchased the car but there was no spare wheel on purchase I was made to feel like a liar. YOU HAVE BEEN WARNED”
“Unhelpful and unrpofessional. No locking wheel nut was incldued in the handover but they deny this. Not something you would always think of asking for.
Their offer of a solution is for me to make a 300 mile round trip and they will remove the wheel nuts and replace the, BUT they will only replace them with non-locking standard wheel nuts.
Appalling lack of customer service. All I ask is for them to re-imburse the £35 cost to me from a main dealer to replace the missing wheel nut. But no, they make it difficult, costly and offer a service that is below par. Who on earth would want nuts that don't lock. Nuts in itself”
“My partner brought a car from them and it went wrong after 3 maths he had it checked over by a Aldi garage and found out the belt had been put on wrong so it frayed and went into the engine causing considerably damage to the engine so far it's taken 3 weeks for available car to put it right. Can't believe they put the belt on wrong.l would never go there to buy a car”
