Auto Finesse Reviews

Name: Auto Finesse
Address: 20 Burnt Mill, Harlow , Essex, Harlow
Rating: 4.91

4.9 Rating 23,848 Reviews

99 %

of reviewers recommend Auto Finesse

4.9

Based on 23,848 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Auto Finesse:

Making 'em shine since 1999 - www.autofinesse.co.uk We are Auto Finesse, come take a look behind the scenes as we do our thing, making awesome detailing products, building crazy cars and traveling to some of the coolest car shows around the world. Auto Finesse started out as a humble car detailing company offering services to the London and home counties region in England, soon developing and growing in to what is today a world renowned name amongst car enthusiasts synonymous with quality products, coupled with unraveled levels of customer support and service. You can find out more about our rich history in the car care and detailing industry here: http://www.autofinesse.co.uk/making-them-shine-since-1999/

Visit Website

Phone:

08446 93 13 93

Email:

support@autofinesse.com

Location:

20 Burnt Mill, Harlow , Essex
Harlow
CM20 2HS

Auto Finesse 5 star review on 16th April 2024

4240

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pas reçu la livraison comme indiqué sur le bon de commande”

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Posted 3 weeks ago

“I’ve used Auto Finesse for a long time now I made order on website on the 6th January & didn’t receive it till the 19th of January very poor service in my eyes from them not happy !”

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Posted 2 months ago

Hi Mark, thank you for leaving some feedback. I am sorry to hear that there was a delay with your order. I can imagine how frustrating this must have been and we do sincerely apologise for the delay. Due to the high volume of orders and unforeseen circumstances in the warehouse, some orders were taking up to 10 working days, unfortunately this is due to issues out of our control. I would like to reassure you that our staff have been working around the clock to ensure all orders are dispatched as quickly as possible. If you have any questions please do not hesitate to get in touch with us. -TEAM AF :)

Posted 2 months ago

“Took a week for the item to be dispatched despite website saying next day. Ordered Eliminator. Had some light scratches and it didn't make an impact on them. Really disappointing. The polish/applicator mitt things were ok. Will stick with Sam’s detailing.”

Helpful Report

Posted 2 months ago

Hi Donna. Thank you for taking your time to leave a review. I am sorry to hear that Eliminator has not performed as you expected. It really surprises us that you've noticed no difference after using this product as it has the capabilities to remove light swirling. We would like to understand the process you took before applying this product and figure out a solution for you. If you could please email our customer service team they will be able to discuss your issue with the detailers and help you further - support@autofinesse.com We look forward to hearing from you. - TEAM AF :)

Posted 2 months ago

“I received my goods after 2 weeks”

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Posted 3 months ago

Hi Azar. Thank you for taking your time to leave a review. I’ve had a look into this for you and I can see that your order is on a 5-7 working day service. As you can imagine, during promotional periods we do get more orders than usual so it can take the full 7 working days to ship/deliver the order. Due to the high volume of orders and unforeseen circumstances, some orders were taking up to 10 working days, unfortunately this is due to issues out of our control. I would like to reassure you that our staff have been working around the clock to ensure all orders are dispatched as quickly as possible. I do apologise for any disappointment caused! If you need any further assistance please let us know. -TEAM AF

Posted 3 months ago

“Whenever i order anything it seems that it's in stock when I complete the order them when it comes to dispatching it it goes out of stock. Very annoying. Really need to tighten up this”

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Posted 9 months ago

Hi Louie. Thank you so much for taking the time to let us know about your experience. We are sorry to hear that you have some trouble when placing an order in our clearance sale and understand how frustrating it can be. Within the clearance sale, we only had very limited numbers available for each item. We experienced a high volume of traffic on the website due to the promotion going live and found there were some problems when checking out. This was due to the amount of people checking out at the same time for the same items. I have forwarded this feedback onto our IT team to see if it is something we can prevent in the future. I hope this clears things up for you and I do apologise for any disappointment caused. If you have any further questions please do not hesitate to get back in touch. -TEAM AF :)

Posted 9 months ago

“Ordering direct from Auto Finesse web site is painfully slow.”

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Posted 9 months ago

Thank you for taking the time to let us know about your experience ordering from our website. We are sorry to hear that your time on our website was not as expected. During our clearance sale we have seen a high volume of traffic on our website and can slightly effect the sites speed at times. This is something our IT department are aware off and should not be an issue for future promotions. If you have any questions, please do not hesitate to get in touch with us. -TEAM AF :)

Posted 8 months ago

“with auto finesse products if you're engine bay is very oily and dirty I don't think the degreaser will work good,”

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Posted 9 months ago

“Free gift of (silk towel) was not in with order. I put the respective code in and meet the £30 min spend but no towel. If I’m honest I’m disappointed.”

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Posted 11 months ago

Hi Darren. I am sorry to hear that you are disappointed, this certainly is not how we want our customers to feel. To qualify for the free Silk Drying towel, the order value must be £30 or more and the code 'FREESILK' must be entered at checkout. I have had a look into this for you and i can see that the promotional code was not entered at checkout, therefore it did not add the free gift to your order. If the promotional code was entered it would show up on your packing slip. This is to ensure the dispatch team know to pack it with your order and it also deducts stock from our stock system. I hope this clears things up for you. If you have any questions please do not hesitate to get in touch. -TEAM AF :)

Posted 11 months ago

“Yes great got the package outside box not battered open box take out plastic bucket everything fell on floor due to bottom bucket broken,so put contents in shed put broken bucket in bin”

Helpful Report

Posted 1 year ago

Hello Robert. We are sorry to hear that your Detailing Bucket arrived broken and all the contents of the package fell on the floor. We take pride in the service we provide, and we are sorry that a damaged product was delivered to you. We are always more than happy to replace products that have become damaged. If you could please send an email over to our customer service team, with some images of the damaged bucket, we can get a replacement out to you straight away - support@autofinesse.com We hope this helps and we look forward to hearing from you. -TEAM AF :)

Posted 1 year ago

“Air fresheners smelt like the blocks you put in a urinal. My bucket and bottle however are awesome 👍 Did send a report in and get to have a response in case I’ve got a faulty product. Hence the 2 star review.”

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Posted 1 year ago

Hi William. Thank you for taking the time to leave us a review. We apologise for the issue you have encountered with the air fresheners, and understand how disheartening it is for something not to be as expected. We appreciate your feedback and are sorry you didn’t enjoy the product as much as we would have hoped. Unfortunately we can not locate an email from you on our system, so i can only apologise that you have not received a response. We would like to do whatever we can to make things better for you and other customers. If you could please pop us over an email about the issue, we can get some new ones out to you - support@autofinesse.com We look forward to hearing from you. -TEAM AF :)

Posted 1 year ago

“Still waiting on delivery, so difficult to give a decent review????😳😳 Been 10 days plus so far and still no idea of when it is coming. Makes me think twice about ordering again, other companies seem to be able to do 2-3 days with ease. Just being honest.”

Helpful Report

Posted 1 year ago

Hi Steve. I have had a look into this for you and can see that your order was dispatched from us on Friday 25th November on the selected 48 hour Royal Mail service. A 48 hour Royal Mail service can take up to 3 working days however unfortunately due to ongoing strikes with Royal Mail, all parcels dispatched with Royal Mail are experiencing major delays due to the backlog of orders. We do have a note at checkout warning customers about the Royal Mail delays so an alternative courier can be selected for a guaranteed faster delivery. I have tracked your parcel and i can see it was successfully delivered today(Monday 5th December). Hope this clears things up for you, and again i do apologise for any disappointment caused. If you have any further questions then please don't hesitate to ask. -TEAM AF :)

Posted 1 year ago

“Disappointed with delivery time. Understand RM issues, however poor comminication and initial delivery dispatch.”

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Posted 1 year ago

Hi Mark. I am sorry to hear that you are disappointed. This certainly isn't how we want our customer to feel. Unfortunately Royal Mail transit times are out of our control at the moment due to the ongoing strikes. All of our parcels are dispatched within the expected time frame and we are relying on our courier to deliver the parcels within the expected time frame too, however it is just not possible at the moment. I have had a look into this for you and can see that your order was dispatched from us on Friday 25th November on the selected 48 hour Royal Mail service. A 48 hour Royal Mail service can take up to 3 working days however unfortunately due to ongoing strikes with Royal Mail, all parcels dispatched with Royal Mail are experiencing major delays due to the backlog of orders. We do have a note at checkout warning customers about the Royal Mail delays so an alternative courier can be selected. I have tracked your parcel and i can see that it was successfully delivered today(Monday 5th December). Hope this clears things up for you, and again i do apologise for any disappointment caused. If you have any further questions then please don't hesitate to ask. -TEAM AF :)

Posted 1 year ago

“I ordered at the beginning of the Black Friday event and unfortunately delivery took 2 weeks”

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Posted 1 year ago

Hi Jordan. Firstly i would like to say thank you for your patience. Unfortunately Royal Mail transit times are out of our control at the moment due to the ongoing strikes. All of our parcels are dispatched within the expected time frame and we are relying on our courier to deliver the parcels within the expected time frame too, however it is just not possible at the moment. I have had a look into this for you and can see that your order was dispatched from us on Thursday 24th November on the selected 48 hour Royal Mail service. A 48 hour Royal Mail service can take up to 3 working days however unfortunately due to ongoing strikes with Royal Mail, all parcels dispatched with Royal Mail are experiencing major delays due to the backlog of orders. We do have a note at checkout warning customers about the Royal Mail delays so an alternative courier can be selected. I have tracked your parcel and i can see that it was successfully delivered on Thursday 1st December. Hope this clears things up for you, and again i do apologise for any disappointment caused. If you have any further questions then please don't hesitate to ask. -TEAM AF :)

Posted 1 year ago

“Ordered 10 of the same air freshener and they where all different, not that much of a big deal but not what I ordered”

Helpful Report

Posted 1 year ago

Hi Stephen. I am sorry to hear that you have been sent items that are different to what you ordered. This certainly isn't the standard of service we aim for. If you could please send an email over to our customer service team they will be able to get this rectified for you straight away - support@autofinesse.com We look forward to hearing from you so we can get this sorted. -TEAM AF :)

Posted 1 year ago

“I order dryng towel Xl its not hove i expected I try to dry my car al blue things from towel left on car sory bur i am disapointed”

Helpful Report

Posted 1 year ago

Hello Dario, Thank you for your review. I am sorry to hear that your Aqua Deluxe is leaving fibres behind on your vehicle. As with all Aqua Deluxe drying towels because the pile is so thick it is not unusual to see these loose fibres. It may take a few more washes before you completely remove the loose fibres. For example, when purchasing a new jumper the inside is usually really fluffy and sticks to your t-shirt underneath. Until the jumper has been washed a fair few times you still get all the fluff from the jumper on your t-shirt, the same goes for the Aqua Deluxe. Alternatively, before the next use, brush through your Aqua Deluxe with a soft bristle brush to manually remove some of the loose fibres(you shouldn't need to do this before every use). If we can help you with anything further please send a message to our support team who will happily assist you further. The email address is- support@autofinesse.com We look forward to hearing from you :)

Posted 1 year ago

“Really dissapointed when paying £75 for a deluxe holdall some parts were missing. Only option offered was a collect and swap at the door but when working away random days this wasnt an option. Only option was to return the bag at my cost.”

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Posted 2 years ago

Hi Nick. We are sorry to hear that you are disappointed with your recent shopping experience with us. We certainly do not want our customers being left to feel this way. I have had a look back through the email thread with my colleague to understand the situation a little better. I can see that a few options were offered to you to get this issue resolved as soon as possible but due to your work commitments, you decided that keeping the bag was the best option for yourself. We were able to offer a swap over service, a collection or for you to return the bag and reimbursement would have been made to cover this cost. We are more than happy to get one of these arranged for you so you are able to use the Deluxe Hold-all to its full advantage, if you pop us over an email we can get this all sorted for you straight away. We hope this experience has not discouraged you from shopping with us again in the future. If you have any questions or need any assistance, please do not hesitate to get in touch. -TEAM AF :)

Posted 2 years ago

“So far DHL have not delivered your parcel.”

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Posted 2 years ago

Hi Nigel, I apologise for the issues you are having with the delivery of your parcel. I've bought this issue to the attention of my DHL account manager who has looked into the whereabouts of your parcel. Unfortunately, I have been advised that your parcel has been 'lost in transit' and they are now conducting searches. However, I do not want you to experience any further delays in getting your parcel to you, with this being said I have arranged for a replacement parcel to be dispatched from us today with Royal Mail. I will send you an additional email shortly with your new tracking details. Again I am sorry for any disappointment caused Nigel. Have a lovely day. -Team AF :)

Posted 2 years ago

“i still haven’t received my parcel but i’ve got an email saying it’s been delivered?”

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Posted 2 years ago

Hey, Thank you for your review! I do apologise that you have had an issue with your delivery, this may be caused by a technical glitch on the courier website. Can you please get in touch with our customer service team on support@autofinesse.com and they will be able to assist with getting this sorted for you. Again, thank you for your review! - Team AF

Posted 2 years ago

“Ordered products before Christmas as presents and still haven't received them. Now I can't get hold of anyone until the 29th”

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Posted 2 years ago

Hey Adam, Thank you for your review!😀 We do apologise that your parcel was not delivered as expected, I can see that the courier had some issues and it was returned back to us due to transit damage. Unfortunately, these types of things are out of our hands as we have to rely heavily on the courier to deliver our parcels without any damages. With this being said, our customer services team have sent a replacement which should be with you shortly. We do apologise for this issue and any disappointment it has caused. This is not the high standards we expect from our courier at all. We hope your replacement is delivered swiftly! Again, we thank you for your review. - Team AF

Posted 2 years ago

“The product is fantastic BUT the gap of 8 days between ordering and despatch is quite unacceptable. If you quote a delivery as 5-7 days you should at least make sure it's sent within that timeframe.”

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Posted 2 years ago

Thank you for your review. I am sorry to hear that you are not happy with the delivery service. This certainly isn't how we want our customers to feel. The same day dispatch by 3:00 PM applies to orders that have paid for a shipping service, this does not include the free 5-7 working day delivery service. This is all explained on our delivery services page, which can be viewed here- https://www.autofinesse.com/en/delivery-services. Also at the checkout page, you are able to select your preferred shipping service where it also informs you of the delivery times. I have had a look look at your order and can see that you had placed your order after 3:00 PM on Tuesday 30th December with the free delivery service which is a 5-7 working day delivery option. As you can imagine, during promotional periods we do get more orders than usual so it can take the full 7 working days to ship/deliver the order. After tracking your parcel and can see that this had left the warehouse on Wednesday 8th December and had been successfully delivered on the 7th working day which was Thursday 9th December. If there is ever anything we can help you with please do email our support team who are more than happy to assist. The email address is support@autofinesse.com We look forward to hearing from you. -TEAM AF :)

Posted 2 years ago

Auto Finesse is rated 4.9 based on 23,848 reviews