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Auto Finesse Reviews

4.9 Rating 23,862 Reviews

99 %

of reviewers recommend Auto Finesse

Company Reviews

Product Reviews

4.9

Based on 23,862 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Auto Finesse:

Making 'em shine since 1999 - www.autofinesse.co.uk We are Auto Finesse, come take a look behind the scenes as we do our thing, making awesome detailing products, building crazy cars and traveling to some of the coolest car shows around the world. Auto Finesse started out as a humble car detailing company offering services to the London and home counties region in England, soon developing and growing in to what is today a world renowned name amongst car enthusiasts synonymous with quality products, coupled with unraveled levels of customer support and service. You can find out more about our rich history in the car care and detailing industry here: http://www.autofinesse.co.uk/making-them-shine-since-1999/

Visit Website

Phone:

08446 93 13 93

Email:

support@autofinesse.com

Location:

20 Burnt Mill, Harlow , Essex
Harlow
CM20 2HS

Auto Finesse 5 star review on 24th April 2024

Auto Finesse 5 star review on 24th April 2024

Auto Finesse 5 star review on 24th April 2024

Auto Finesse 5 star review on 24th April 2024

Auto Finesse 5 star review on 22nd April 2024

Auto Finesse 5 star review on 22nd April 2024

Auto Finesse 5 star review on 20th April 2024

4247

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not receive my package yet so I can’t give you a proper review”

Posted 3 years ago

Hi Robert, Thanks for your most recent review. I am very sorry that you haven't received your items yet, as you can imagine it is a very busy time for both us and our couriers so we are experiencing some slight delays which I can only apologise for. If you would like to pop an email over to our customer service team we would be more than happy to assist you further on chasing up your goodies - support@autofinesse.co.uk we look forward to hearing from you. - Team AF :)

Posted 3 years ago

“Fraudsters!!!!! Ordered 2 items in the sale as they were half price only received one so paid well over the top full price for the one even Halfords sell them cheaper and they rip people off. This is a disgrace from a company I thought you could trust. I have purchased several items from them in the past but this will be the last. I’ll be on to the credit card company asking for a full refund and a complaint. Always recommend their products but not any more. Disgraceful”

Posted 3 years ago

Hi Peter, Thanks for your most recent review. I am sorry that you didn't receive all of your items you order. I have had a look into this and can see that a member of our customer service team has arranged for this to be sent out to you to get to you ASAP. Once again I am very sorry for the inconvenience this may have caused. If we can be of any further assistance please do not hesitate to let us know. - Team AF

Posted 3 years ago

“Paid extra for delivery, still not arrived after a week. Very poor”

Posted 3 years ago

Hi Andrew, Thanks for your most recent review. I have had a look into this for you and can see that you did select our 3 -5 working day free shipping service. so your parcel was delivered within the expected time frame. If there is anything else we could help you with please do get into contact. Hope this helps - Team AF :)

Posted 3 years ago

“Order came by DHL and products had leaked, couldn’t call so had to email products where sent again after some time. Not great service at all”

Posted 3 years ago

Good afternoon, Thanks for your most recent review. After looking into this I can see that a member of our customer service team did replace the refused parcel as soon as we were notified, as well as providing you with a discount code for the inconvenience . I can only apologise again for the damaged parcel, this is not what we expect from our courier. Enjoy your Auto Finesse goodies - Team AF :)

Posted 3 years ago

“Package arrived in an awful state and condition. The glisten product had leaked everywhere in the box causing everything to be covered in product, the microfibres to be useless and an empty bottle of glisten. Terrible delivery.”

Posted 3 years ago

Hi Jason, Thanks for your most recent review, I would firstly like to apologise for your parcel arriving in this condition, this is not the standard of service we expect from our courier. I have had a look into this and have seen that one of our customer service team did replace those items damaged in transit as well as a few freebies to apologise for the inconvenience. We at Auto Finesse hope that you enjoy using you products - Team AF :)

Posted 3 years ago

“you charged me £ 4.95 express delivery at checkout after i clicked free checkout i said ok fine it will come next day but still didnt come for 3 days and product was complete rubbish i will never use you again .”

Posted 3 years ago

Hi John, Thanks for your review. I am very sorry that you had delays with your parcel getting to you, as you can imagine it's a very busy time for both us and our couriers so we are experiencing slight delays. However, I can see that a member of our customer service team did refund your shipping costs as a gesture of goodwill. Once again I can only apologise for the delays. With regards to you being unhappy with our product, if you wanted to pop over an email to our customer service team we would be more than happy to look into this further for you. Look forward to hearing from you - Team AF :)

Posted 3 years ago

“I have ordered goods two weeks ago and still not received anything yet no answer from yourself and the parcel company has not replied”

Posted 3 years ago

Hi Anthony, Thanks for your review, I am very sorry that there was a delay with you getting your parcel to you. I have had a look into this for you and can see that your parcel was damaged in transit. I can only apologise, this is not the standard of service we expect from our courier. However, I have seen that a member of our customer service team did issue a replacement parcel to be sent out on a next day delivery service in order for the products to reach you ASAP. Once again I am very sorry about the inconvenience this has caused. Please d not hesitate to contact us if you need anything else. - Team AF :)

Posted 3 years ago

“Was my first and last experience with Auto Finesse. My order was messed up due to website error. That caused me to not receive few important products. It would have been fair if my express shipping would have been compensated. After all, I reported the problem an hour after ordering and calling from a foreign country would have been expensive. Seems like the company cares more about money than the customers.”

Posted 3 years ago

Hi Marcus, Thanks for your most recent review. I would firstly like to apologise for the disappointment caused, this is not how we want our customers to feel. However, I have had a look into this for you and can see that a member of our customer service team did issue you a gift card as both an apology and a gesture of good will. I can only apologise and hope this helps. - Team AF :)

Posted 3 years ago

“Ordered with my reward points and the delivery was free.. website refreshed and changed delivery to next day.. fine, cheaper than the product anyway. Turned up a week later.. what did I actually pay for???”

Posted 3 years ago

Hi Rowan, Thanks for your review, I am sorry about the delay on your parcel. As you can imagine it is a very busy day for both us and our courier. Once again I am very sorry and if there is anything our customer service team can assist with please do not hesitate to pop us an email on support@autofinesse.co.uk - Team AF :)

Posted 3 years ago

“Payed for next day delivery on the 23/04/20 and today it is 30/04/20 and still haven’t received my items! I have spent a lot of money with you and really do rate your products but am very disappointed with this.”

Posted 3 years ago

Good Afternoon Paul, Thank you for your recent review. I am extremely sorry to hear that your order was delayed and I do apologise for any inconvenience this may have caused! I have had a look into this and can see that your order was slightly delayed due to an error with the shipping address, however I can see that a member of our customer service team has resolved this issue for you. If we can be of any further assistance please do not hesitate to get in touch with our customer service team - support@autofinesse.co.uk Hope this helps. - Team AF :)

Posted 3 years ago

“Really slow delivert”

Posted 3 years ago

Hi Glenn, Thanks for your review, I am very sorry that you experienced a delay with your parcel. As you can imagine it is a very busy time for both us and our courier so I do apologise for any inconvenience caused. If there is anything else we could help you with please do contact our customer service team and we would be more than happy to assist. - Team Af :)

Posted 3 years ago

“2 weeks for delivery, then to top it off sent wrong item, and still waiting for replacement a week after I reported wrong item sent”

Posted 3 years ago

Hi Paul, Thanks for your most recent review. I am sorry that you experienced problems with your parcel, as you can imagine it is a very busy time for both us and our courier so we are experiencing some slight delays. With regards to being sent the wrong item I can see that a member of our customer service team did send out the replacement on a next day delivery service. Once again I am very sorry about the inconvenience this may have caused and we hope you enjoy using your Auto Finesse goodies. - Team AF :)

Posted 3 years ago

“I placed my order 13/04/2020 and then got an email on the following Sunday saying the package will arrive the next day (20/04/2020) which was great... until I waited all day for the package for it to never arrive. I’ve tried multiple times to get in touch with your customer service team but is proving impossible you’ve taken the money out of my bank, and your products aren’t cheap and I have no idea where my package is or weather I will ever even receive it. You were recommended to me by a friend for your good quality products but don’t think I’ll ever order from your company again”

Posted 3 years ago

Hi Charlotte, Thanks for your review. I am very sorry that you experienced some delays with receiving your products, as you can imagine it is a very busy time for both us and our couriers so we are experiencing slight delays getting our orders to customers. I do understand how inconvenient this can be so I can only apologise for this. We are sorry that you are unhappy with the service you received, this is not how we want our customers to feel. If there is anything we can do to help this matter please pop an email over to our customer service team at support@autofinesse.co.uk

Posted 3 years ago

“I ordered stuff on the 09/4/20 I still haven’t received that the delivery companies don’t know where it is. The last update on DHL parcel UK. Said it was delivered on the 21/4/20 at 9 o’clock at night which isn’t true And it’s very hard to contact Auto finesse”

Posted 4 years ago

Hi Ryan, Thanks for your recent review, I am very sorry about the delay with getting your parcel to you, as you can imagine it is a very busy time for both us and our courier. However, I can see you have now received your parcel. So I can only apologise for the delay once again. We hope you enjoy using you Auto Finesse goodies - Team AF

Posted 3 years ago

“I placed an order on the 7th April and as of today (22nd April) I still haven't recieved the products. I have checked the tracking info a few times and it just keeps getting pushed out. To be fair Amy was back in contact with me when I qureied this directly, but still very disappointed that the product STILL haven't arrived.”

Posted 4 years ago

Hi David, Thanks for your most recent review, I am glad that you are satisfied with the level customer service you received from Amy. I have had a look into this can see that your parcel has now been delivered. As you can imagine it is a very busy time for both us and our couriers causing slight delays. However, I do understand that this can be frustrating so I can only apologise. If there is anything else that we can do to assist you please do let us know and we hope you enjoy your new goodies. -Team AF

Posted 3 years ago

“The items was smashed up in the back of van so refused delivery and still haven't been told when I will receive them also increased my order to take advantage of offer but not sure whether I will get the extras now”

Posted 4 years ago

Hi Mark, Thanks for your most recent review, I can see you have spoken to a member of our customer service team has already dealt with this for you by giving you a replacement parcel to get to you ASAP as well as adding a few freebies. As you can understand it is a very busy time for both us and our courier services, however this is not an excuse for damaged goods so I do understand your frustration and I can only apologise. If we can be of any further assistance please don't hesitate to contact us. -Team AF

Posted 3 years ago

“After ordering 1 litre of aqua coat on 05/04/20 I am yet to receive the order (21/04/20). I understand that these are extremely challenging times for businesses and mail order products are expected to be delayed. However, taking into consideration free delivery is stated to be between 3-5 working days I find it astounding that I am yet to receive anything, not even an update/apology regarding the delay. For the sake of comparison, I also recently ordered items from a company in Germany, paid standard delivery, and received my parcel within 3 working days. I love using auto finesse products and have always been a big fan of the brand, recommending products to friends and family. Unfortunately, I think this order will be my last and I am unlikely to be speaking highly of the brand again any time soon.”

Posted 4 years ago

Hi Andrew, Thanks for your review. I have had a look into this for you and can see a member of our customer service team sent out a replacement parcel for you to reach you ASAP. As you stated this is a very busy time for both the Auto Finesse team and our couriers so we are experiencing slight delays. I do however understand that this can cause frustration which I can only apologise for. Once again I am very sorry and if you feel you need any further assistance please do let us know. -Team AF :)

Posted 3 years ago

“I don't reseived my package and i me very sad about that because it was a big package and very expensive too please do someting about that !!!”

Posted 4 years ago

Hello Velasco, Thanks for your recent review. I have had a look into this for you and can see that you spoke with a member of our customer service team who has now dealt with this situation. As you can imagine it is a busy time for both Auto Finesse and our couriers so there might be some slight delays. However, we do realise that this can cause some frustration and we do apologise for this If there is anything else our customer service team can do to assist you on the matter, please do not hesitate to contact us. -Team AF

Posted 3 years ago

“Next day delivery paid for, so far 1 week no items, had postage cost back now want rest of my money back. First time I have used you direct and not good enough. Royal mails fault or not I paid you not them. Slow to respond to emails but find the time to post on Instagram all day.”

Posted 4 years ago

Hi Daniel, Thanks very much for your recent review. I have had a look into this for you and can see a member of our customer service team has already dealt with this for you by giving you a replacement parcel to get to you ASAP as well as adding a few freebies. As you can understand it is a very busy time for both us and our courier services and I can only apologise if you felt the level of assistance you received was inadequate. If we can be of any further assistance please don't hesitate to contact us. -Team AF

Posted 3 years ago

“I suffer from OCD ordered a deluxe Drying towel which arrived damaged told them and got reply ,still use will be ok.”

Posted 4 years ago

Hi Brain, Thank you for your recent review, I am very sorry to hear that you are unhappy with your Aqua Deluxe, this is not how we want our customers to feel. I've had a look into this for you and can see that the item was not damaged, however there was a slight cosmetic defect and there was some excess thread on the towel. We can only apologise again for any inconvenience this may have caused. If our customer service team could be of any further assistance please do not hesitate to contact us. -Team AF

Posted 3 years ago

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Auto Finesse is rated 4.9 based on 23,862 reviews