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Auto Finesse Reviews

4.9 Rating 23,849 Reviews

99 %

of reviewers recommend Auto Finesse

Company Reviews

Product Reviews

4.9

Based on 23,849 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Auto Finesse:

Making 'em shine since 1999 - www.autofinesse.co.uk We are Auto Finesse, come take a look behind the scenes as we do our thing, making awesome detailing products, building crazy cars and traveling to some of the coolest car shows around the world. Auto Finesse started out as a humble car detailing company offering services to the London and home counties region in England, soon developing and growing in to what is today a world renowned name amongst car enthusiasts synonymous with quality products, coupled with unraveled levels of customer support and service. You can find out more about our rich history in the car care and detailing industry here: http://www.autofinesse.co.uk/making-them-shine-since-1999/

Visit Website

Phone:

08446 93 13 93

Email:

support@autofinesse.com

Location:

20 Burnt Mill, Harlow , Essex
Harlow
CM20 2HS

Auto Finesse 5 star review on 16th April 2024

Auto Finesse 5 star review on 15th April 2024

Auto Finesse 5 star review on 13th April 2024

Auto Finesse 5 star review on 13th April 2024

Auto Finesse 5 star review on 12th April 2024

Auto Finesse 5 star review on 9th April 2024

Auto Finesse 5 star review on 9th April 2024

4240

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the products are top quality too bad I had to pay the shipping costs because they were wrong on their site ...”

Posted 2 years ago

“Contacted AF as I missed the box to enter my Halloween code. They pointed me in the correct direction to make my point. I contacted them but never got any reply. That said everything I ordered turned up quickly. Well packaged and to the usual high standards we all take as granted fro AF”

Posted 2 years ago

thank you for your review. I am sorry to hear that you feel like you had not been responded to, this is certainly not how we want our customers to feel. I have had a look into this for you and I can see that my colleague had responded to your email on Thursday 21st October. We explained that your order was placed before the Halloween promotion had started, if you wanted to take advantage of the promotion the order value must be £50.00 or more and placed between Tuesday 19th October and until midnight on Sunday 31st October. Please do check your junk/spam inbox if you had not been to locate the customer services reply in your inbox. If there is anything further that we can help you with please do pop an email over to our customer service team. The email address is support@autofinesse.com We look forward to hearing from you. -TEAM AF :)

Posted 2 years ago

“Great products, probably the best I've used, but shipping is bad. That's the only reason for 3 stars.”

Posted 2 years ago

Hello Anthony, Thank you for your review. I am sorry to hear that you are not happy with our courier services. This certainly isn't how we want our customers to feel. I hope that you can appreciate that once a parcel has been dispatched from us we rely heavily on our couriers to deliver parcels within the time frames given. We would like to get a better understanding as to why you have left a 1 star review for the delivery service. If you would like to send our customer service team an email so we can understand further. The email address is support@autofinesse.com We look forward to hearing from you. -TEAM AF :)

Posted 2 years ago

“The voucher & product I purchased was great but I requested via the ‘notes’ section on ordering, for the box to be unbranded as it was for my husbands birthday. Unfortunately, the box came with Auto Finesse all over the sides & my husband took delivery of it! A surprise no more 😕”

Posted 2 years ago

Thank you for your review. I am sorry to hear that you are not happy with your recent order. This certainly isn't how we want our customers to feel. I have had a look at your order and I am unable to see a customer note on our system so I can only apologise for this. In regards to supplying an unbranded box this is not something we are able to provide to our customers I am afraid as our packaging is already pre-branded. I can you see that had purchased a gift card, if bought individually this does come delivered in a plain envelope. If you have any further questions please do email our customer service team and they will be more than happy to assist you. The email address is support@autofinesse.com We look forward to hearing from you. -TEAM AF :)

Posted 2 years ago

“My product was damaged when I received it. Was offered a very inconvenient way of swapping it. The top was smashed so had to throw the bottle away. Waste of £25.”

Posted 2 years ago

Hello Adeel, thank you for your review. I am sorry to hear that you are not happy with your recent order. This certainly isn't how we want our customers to feel. As I hope you can appreciate we rely heavily on our couriers to deliver parcels with no damage to the box or contents. Once parcels have been dispatched from us it is then out of our control on how these are handled. Our dispatch team ensure all items are packed and are double checked before being sealed and dispatched. I have had a look at the email thread between the customer service team and yourself, I am able to see that you had been offered a swap out on the entire order but you had decided not to proceed with the swap out. A swap out is the quickest and most convenient way for us to issue a replacement on damaged orders as this can be arranged around the customer. Swap outs can take place at any address, any day that is most convenient for someone to be present for the swap out to take place. I can only apologise if you felt that this was very inconvenient. If you would like to send an email to sopport@autofinesse.com with the most convenient address and they will be able to send out a 250ML bottle of Caramics Enhancing Shampoo. We look forward to hearing from you. -TEAM AF :)

Posted 2 years ago

“The products I have used so far have been nothing short of mind blowing. I have used other well known brands in the past but for the price this stuff is exceptional. I’m a bit miffed I missed out on the offer that was recently available but that’s just bad luck 👍🏻”

Posted 2 years ago

“:-) :-):-);-);-)&”

Posted 2 years ago

“It was delivered exactly how i ordered but i paid £5-6 for 1-2 working days and came on the 3rd day and no extra air fresher or anything, not that I expected it but would of been nice 👍🏻”

Posted 2 years ago

Hello Jack, Thank you for your review. I am sorry to hear that you are not happy with delivery of your recent order. This certainly isn't how we want our customers to feel. As explained on our delivery services page, if ordered after 3:00PM orders will be dispatched the next working day not the same day. Please see below for the delivery information: https://www.autofinesse.com/en/delivery-services I have had a look into your order and can see that you placed this at 19:23PM on a Thursday, your order was then dispatched from us on the next working day on a 48 hour delivery service. As a working day is Monday-Friday this is the reason as to why your order did not arrive until the Monday. We try to add a free gift to all orders as a gesture of good will, but this is dependant on stock levels and is not guaranteed on every order. I do hope that this has cleared up a few things for you. If you would like to discuss the further please do email us. The email address is support@autofinesse.com We look forward to hearing from you. -TEAM AF :)

Posted 2 years ago

“Car air fresheners smell great initially but scent is not very long lasting. Delivery times are slow - but overall the products are good. Customer service also good.”

Posted 2 years ago

Hey! Thank you for your review! We are sorry to hear that your air freshener has not lasted as long as expected. Please get in touch with our customer services team on support@autofinesse.com and they can have a look into this for you and provide a solution to your issue. Again, we thank you for the review, we hope you have an amazing day! Kind regards, - Team AF

Posted 2 years ago

“Wasn’t given an acceptable explaination when asked why your invoice was cheaper than PayPal you replied our systems seem to have added the invoice up wrong ,seems strange surely PayPal takes its figures from you Also I have been waiting to purchase a foam Lance and an interior leather kit for nearly 2 weeks now”

Posted 2 years ago

Hey David, Thank you for your review! I have had a look into this for you and can see that your invoice was 3p out from what was charged. Unfortunately, this is a rounding issue that occurred with one of our systems and has now been fixed. This was the only invoice effected by this glitch. I do apologise this happened. Fortunately, you wasn't overcharged the 3p, it was just shown on the invoice incorrectly. I have sent a request to our finance team who will send you over an updated invoice with the correct figures. Again, I do apologise for any inconvenience caused by this issue. If you need assistance with anything else, please don't hesitate to ask. Once again, thank you for your review, we hope you have a great day! - Team AF

Posted 2 years ago

“A little disappointing - does the job fine but had expected my car to have a pleasant scent following application. Unfortunately this hasn’t been the case for me.”

Posted 3 years ago

Thank you for leaving a review. I am sorry to hear that you are disappointed, this certainly isn't how we want our customers to feel. So we can have a look into this for you and help you further, could you please send an email over to our customer service team - support@autofinesse.com Please explain the issue you are having, along with which product it is, this way we can provide you with some further information. Again I do apologise for any disappointment caused. We look forward to hearing from you! -TEAM AF :)

Posted 3 years ago

“Wasn't as good as I thought it would be”

Posted 3 years ago

Good afternoon, thank you for your review! I am sorry to hear you are not satisfied with Citrus Power. This is not a heavy duty pre cleaner, so if your car is carrying heavy grime, you're going to need something more powerful such as Dynamite. If using 80% of a bottle hasn't touched the dirt on your car, it sounds like there is a lot of contamination. Doing a full detail on your car will help prevent this issue as adding some protection to your cars paintwork, prevents dirt and contamination from sticking to it. Below I have attached a 12 steps of detailing guide, this explains the steps we go through, when detailing a car. Guide: https://www.autofinesse.com/en/blog/guides/12-steps-of-detailing If you could get in touch with us and send some photos of the condition of the exterior, we would be able to diagnose the issues you're having with this product. Please contact us at support@autofinesse.com so we can diagnose the issue and provide a resolution. We look forward to hearing from you, have a great day! - Team AF

Posted 3 years ago

“Product excellent delivery poor”

Posted 3 years ago

Good afternoon, thank you for your review! I am sorry to hear you are not satisfied with our delivery service. I have had a look on our system and can see that you did in fact receive your delivery 1 day late. Because your parcel was not with you in the expected time frame, we have refunded you the premium delivery fee. This is definitely not the high standards we expect from our couriers. We hope this doesn't discourage you from ordering with us in the future. If you do have any further questions, please contact us at support@autofinesse.com. We look forward to hearing from you, have a great day! - Team AF

Posted 3 years ago

“Delivery was good. I bought some detailing brushes. Packing was great but the product it self wasn’t the best. Once you add your product to the brush the Brussels merge together making it awkward to clean.”

Posted 3 years ago

Good afternoon, thank you for your review! I am sorry to hear that you are disappointed with the Feather Tip Brushes. This isn't how we want our customers to feel about our product. For us to get a better understanding of why this is happening, please can you get in touch, to provide us with some information in regards to the way you're using the brush and what products you are using it with. Please could you contact us by emailing support@autofinesse.com, we can then look at the issue you're experiencing. Have a lovely day. -Team AF :)

Posted 3 years ago

“Love the product, however, it does leave a nice shine but it also leaves a smokey haze all over the paint. I used it sparingly but it's really hard to buff out. Seems very greasy almost. I don't think I used it wrong but seems like a fairly heavy product”

Posted 3 years ago

Good afternoon, thank you for your review. I am sorry to hear that you are disappointed with the Caramics Gloss Enhancer. This certainly isn't how we want our customers to feel about our product. This is very strange, looking through our customer feedback system, we have never encountered this problem before. There are a few reasons why this may of happened. This can happen applying in direct sunlight or the necessary steps were not taken before applying it. In order for us to get a better understanding of why you are experiencing this issue with the product, please could you contact us by emailing support@autofinesse.com Hope this helps, and if you have any further questions then please don't hesitate to ask. Have a lovely day. -Team AF :)

Posted 3 years ago

“Did great... Only the decontamination kit had three bottles and only two squirters. Luckily I stole from another kitchen bottle that was nearly empty - though the spray quality is poor.”

Posted 3 years ago

Hello George, Thanks for getting in touch. ObliTarate isn't sold with a trigger as it is solvent based so will damaged a plastic trigger if stored with one. This is why we only sell the product with a cap to stop this happening. In addition, because the product is solvent based and can cause lasting damage if applied incorrectly, selling without a trigger reduces the risk. We do sell our triggers separately so if a customer wanted to use ObliTarate with a trigger it is at their own discretion. - https://www.autofinesse.com/en/black-trigger I hope this helps. If you need any further assistance or have any further questions just let us know!

Posted 3 years ago

“Okay delivery Disappoint after I placed an order you put a free beenie offer”

Posted 3 years ago

Good morning, thank you for your review. We are glad to hear your delivery arrived with you safely, I am sorry to hear that you are disappointed about our recent promotion going live after your order date, we understand this can be frustrating. We try to have discounts and promotions as much as we can throughout the year to keep our customers happy! Can I advise creating an Auto Finesse account on our website and signing up to our mailing list and you will receive emails about our latest products, deals, promotions and everything in-between! I hope this helps, kind regards TEAM AF :)

Posted 3 years ago

“Bottles were smaller than I expected with the box I ordered and they didn’t even give me a spray lid for each bottle, thought I would hav got a box of detailing brushes put into the box too but no...!”

Posted 3 years ago

Good afternoon, thank you for your review. I am sorry to hear that you are disappointed with your Mystery Box. This certainly is not how we want our customers feel. Each kit is built bespoke, totally at random from our huge warehouse stock of products. There is no guarantee as to what products you will receive, instead we guarantee that you will receive a parcel worth at least £70 (for the £50 mystery box). Regarding the triggers for the bottles, I am sorry to hear these were missing from your order. If you could please pop an email over to our customer service team, they will be able to get this sorted straight away for you! support@autofinesse.com Again I do apologise for any disappointment caused. If you have any questions please do not hesitate to ask. -TEAM AF :)

Posted 3 years ago

“I’ve never used auto finesse before but thought I’d give it a try. Decided to go for the £100 mystery box as the thought of receiving at least £170 worth of goods (as claimed) enticed me. My mystery box duly arrived but was a bit disappointed when after totalling the box’s value it only came in at just over £150. I also purchased a full price clay bar kit and tried to use the introductory 10% off code however this would not work. I’m still to use the products and really hoping that once I do, my initial disappointment will subside”

Posted 3 years ago

“Sold the lot”

Posted 3 years ago

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Auto Finesse is rated 4.9 based on 23,849 reviews