Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Auto Finesse Reviews

4.9 Rating 23,864 Reviews

99 %

of reviewers recommend Auto Finesse

Company Reviews

Product Reviews

4.9

Based on 23,864 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Auto Finesse:

Making 'em shine since 1999 - www.autofinesse.co.uk We are Auto Finesse, come take a look behind the scenes as we do our thing, making awesome detailing products, building crazy cars and traveling to some of the coolest car shows around the world. Auto Finesse started out as a humble car detailing company offering services to the London and home counties region in England, soon developing and growing in to what is today a world renowned name amongst car enthusiasts synonymous with quality products, coupled with unraveled levels of customer support and service. You can find out more about our rich history in the car care and detailing industry here: http://www.autofinesse.co.uk/making-them-shine-since-1999/

Visit Website

Phone:

08446 93 13 93

Email:

support@autofinesse.com

Location:

20 Burnt Mill, Harlow , Essex
Harlow
CM20 2HS

Auto Finesse 5 star review on 24th April 2024

Auto Finesse 5 star review on 24th April 2024

Auto Finesse 5 star review on 24th April 2024

Auto Finesse 5 star review on 24th April 2024

Auto Finesse 5 star review on 22nd April 2024

Auto Finesse 5 star review on 22nd April 2024

Auto Finesse 5 star review on 20th April 2024

4247

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First order was destroyed by FedEx for being soaked when it arrived to my local distribution center, the replacement order arrived 1 day after I contacted auto finesse, however the spritz spray detailer arrived nearly empty, with the paper order receipt completely soaked. Hopefully third time is the charm.”

Posted 4 years ago

Good Morning Kevin, Thank you for your review. We are extremely sorry to hear that this has happened, and do apologise for any inconvenience this may have caused. As I am sure you can appreciate we do rely on our couriers to deliver our products successfully, however sometimes accidents do happen and products can become damaged. I can see that our customer service team have offered a to replace the product that has leaked or alternatively, credit you account to cover the cost of the product that has leaked, however they are still waiting for a response from yourself. We look forward to hearing from you and getting this resolved as quickly as possible. Hope this helps! - Team AF :)

Posted 4 years ago

“The website states you have an adapter for Bosch pressure washers, but didn't say which one. As a result I've had to go to the trouble of writing to you and at my own expense sending back the wrong fitment. I am still awaiting the correct Bosch fitting, which is apparently now called Black & Decker.”

Posted 4 years ago

Hi Roderick, thank you for your review. As we offer ten different fitments for our Snow Foam Lance and some customers find it hard to choose which one they require we have a couple of things in place to ensure that you find the right one. On the product page of the Snow Foam Lance there is a photograph of our different fitment options so our customers can easily compare their pressure washer to our fitments. Within the description of the product page we have also stated 'Although your branded machine may be listed, the connector needed for this machine may vary (the Nilfisk/Bosch pressure washer may require a different attachment etc)' to ensure no confusion is caused. Again I apologise for any inconvenience caused and if you have any questions please do not hesitate to get in touch. Kind regards, TEAM AF :)

Posted 4 years ago

“I paid extra money that my order was in 2-3 days but it is now 5 days left still nothing received”

Posted 4 years ago

Hello Damy, Thank you for getting in touch and bringing this to our attention. I am sorry to hear your parcel has not arrived within the expected time frame, this certainly isn't the standard of service we aim to provide. As I hope you can appreciate we rely heavily on our couriers to deliver our customers orders within the expected time frame, so I do apologise for the delay. If you pop an email over to our customer service team (support@autofinesse.co.uk) they will be able to investigate this for you and resolve this matter as quickly as possible. Hope this helps! - Team AF :)

Posted 4 years ago

“does not say or show any instructions on how to use the snow foam lance or even set it up. also I think mine is faulty as it sprays water out of the lance as well as snow foam. which is not meant to be happening.”

Posted 4 years ago

“Snow foam great but Disappointed with the aqua coat product leaves a lot of residual marks on the car”

Posted 4 years ago

Good Afternoon, Thank you for your review and for bringing this to our attention. I am sorry to hear that you are experiencing some trouble with Aqua Coat. Unfortunately Aqua Coat can have this effect if its not used correctly, but when used correctly you'll love it! 1. Wash the car as you would normally with shampoo and rinse well. 2. While the car is still dripping wet, lightly sprits the car with the Aqua Coat(a little goes along way). 3. Almost immediately, thoroughly rinse the car with the jet wash. The light dots/specks that can be left behind by the Aqua Coat can be caused by one of two things... either the Aqua Coat was used too generously and not rinsed quick enough before it dried OR the Temperature of the car/air was too warm/cold and what was applied dried before you even had a chance to rinse it. If you do get the marks once the car is dried then you will need to try applying a little Aqua Coat to a clean fresh micro fibre and wipe the panels down to re activate the product. Alternatively you can use a quick detailer to do the same job -something like Finale is perfect! Please do not hesitate to get in touch with our Customer Service team if you would like any further tips and advice on how to use Aqua Coat. Hope this helps - Team AF :)

Posted 4 years ago

“Completely broken packaging and pierced flasks, liquid sinks.”

Posted 4 years ago

Good Afternoon, Thank you for getting in touch. I am sorry to hear that you received a damaged parcel. We heavily rely on our courier to continue the quality of service that we provide. I am extremely sorry that they have let you down on this occasion. I have had a look at the email you sent across regarding this issue, and can see that a replacement parcel was issued straight away. I hope this has been received in a swiftly manner. Please get back in touch with us if there is any issues with your replacement parcel or if you have any questions. Apologies again for any disappointment and inconvenience caused. I hope you are enjoying using your new Auto Finesse goodies. Kind Regards - Team AF :)

Posted 4 years ago

“Bought a bottle of Parma violet aroma, absolutely Terrible product!! Can only smell it as it comes out of the bottle. After that nothing. Weak as anything. Like scented water. Probably one of the worst products I’ve ever bought! Complete waste of money!!!!! Avoid.”

Posted 4 years ago

“Ordered a wax on Sunday with next day delivery, didn’t receive until Friday. On the Thursday when it still hadn’t been delivered I called up and had to get it resent out for delivery on the Friday, very poor communication, expected better”

Posted 4 years ago

“The products dont seem to do what they say”

Posted 4 years ago

“Hi on your website I asked a question about your product and if and when I should apply the product and I did not get a reply to my question.”

Posted 5 years ago

“Address label was printed incorrect.so did not receive parcel.returned to sender by royal mail.phoned auto finesse they said would send out next day delivery as was for a birthday gift the next day.did not receive the next day,phoned them to question where item was ,they said their courier had not collected that day.very disappointed.”

Posted 5 years ago

“So disappointed with my experience this time, ordered and my delivery has gone missing, delivery company “supposedly” coming to find it, was told I would be sent out another order and would be here today , no delivery today. Explained my order was a birthday present and the birthday is tomorrow, so gutted.”

Posted 5 years ago

Hi Sophie, thanks for your honest review. I'm really sorry to hear you've had a negative experience whilst shopping with us. Having looked into this further I can see my colleague Hannah has since rectified this for you and you have finally received your order. As I hope you can appreciate we rely heavily on our courier to get your parcel to you within the time frame without any delays. Unfortunately on this occasion they let us and more importantly, you down. Hopefully Hannah has helped rectify this on this occasion and this is not something you experience again with any future orders. Thanks again Sophie. Kind Regards, TEAM AF

Posted 5 years ago

“I wish i could leave a good review but I placed an order around 2week + ago and yet I still havent received anything :(”

Posted 5 years ago

“It just didn’t do what it promised.. ended up being more trouble than it was worth. With a relatively new karcher k4 i messed about with the connection, tried every setting, I could not get it to foam even half as much as what I had seen.”

Posted 5 years ago

“inside water everywhere，i buy 1L，but now i just have 500ml can use. leaking”

Posted 5 years ago

“Well over Easter I used the Easter code for free wax and i unfortunately didn't receive but I emailed you and you said you would send the missing wax and it's been 2 weeks and I havent had an update or anything disappointed with the service sorry”

Posted 6 years ago

Hi Alex, Thanks for your review. I can see from the notes in your order that my colleague Jess sorted out getting a new tin of wax sent to you a while ago now. Unfortunately these are very small that they cannot be sent as a tracked so unless you tell us you haven't received it we are none the wiser and can only assume that you have got your wax safe and sound. I understand how frustrating it is when the postal service lets us down so I've arranged to get a third tin of wax sent out to you with Royal Mail today on a 1st class service. If you haven't received it by Friday, please give the office a call on 01992 217210 and let us know.

Posted 6 years ago

“Received my order and opened the parcel to find out my 5L Iron Out has been crushed and damaged. Product was leaking from the crushed top. I emailed to find a solution as it was not a good first order from Auto Finesse and was excited to finally get to use it but have not yet had a reply from my last email I sent and have still not got a solution to this situation??”

Posted 6 years ago

Hi Harry, thanks for your feedback! I'm sorry to hear you have had to wait so long for a response. I have alerted the Customer Service Team of this and I am told someone will be in touch with you shortly to rectify this as soon as possible. I hope this helps Harry! - Regards TEAMAF

Posted 6 years ago

“Order had an item missing. Customer service adviser said they would fix with some free goodies, but there were none sent with missing item. Also, cost me to call to fix.”

Posted 6 years ago

Hello George, Im sorry to hear that an item was missing from your order. This is certainly not the standard of service that we aim for. Ive tried your mobile number on a couple of occasions now and thus far have been unable to get through to you. If you could please give the office a call on 01992 217210 we would really appreciate you giving us the chance to rectify this mistake. Once again I am sorry for the inconvenience caused.

Posted 6 years ago

“I called on Wednesday 21st and explained that I was planning to make a £160 order and was wondering if I could recieve any sort of better deal as I was buying such a large quantity. Also I wanted to know cost of shipping to Republic of Ireland. I was told that shipping would be £12 but it ended up being £20. Anyways I received a 10% off code which I did appreciate but even still I was still under pressure in terms of paying for it. Anyways my citrus didn’t come with a spray head which I presumed it would come with as they are sold in Halfords already attached and literally yesterday you’s put up a 20% off code and a free sample wax. Like that extra 10% would of helped me out hugely. To be honest I just felt a little bit stupid since literally 2 days after I recieved my order this Happens.”

Posted 6 years ago

“Can't comment on the actual products as they haven't arrived yet after over a week of waiting”

Posted 6 years ago

«
1
2
3
4
5
»

Auto Finesse is rated 4.9 based on 23,864 reviews