Auto Finesse Reviews

Name: Auto Finesse
Address: 20 Burnt Mill, Harlow , Essex, Harlow
Rating: 4.91

4.9 Rating 23,848 Reviews

99 %

of reviewers recommend Auto Finesse

4.9

Based on 23,848 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Auto Finesse:

Making 'em shine since 1999 - www.autofinesse.co.uk We are Auto Finesse, come take a look behind the scenes as we do our thing, making awesome detailing products, building crazy cars and traveling to some of the coolest car shows around the world. Auto Finesse started out as a humble car detailing company offering services to the London and home counties region in England, soon developing and growing in to what is today a world renowned name amongst car enthusiasts synonymous with quality products, coupled with unraveled levels of customer support and service. You can find out more about our rich history in the car care and detailing industry here: http://www.autofinesse.co.uk/making-them-shine-since-1999/

Visit Website

Phone:

08446 93 13 93

Email:

support@autofinesse.com

Location:

20 Burnt Mill, Harlow , Essex
Harlow
CM20 2HS

Auto Finesse 5 star review on 16th April 2024

4240

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ask chelsea as she has the problems on email from me.”

Helpful Report

Posted 3 years ago

Good Afternoon Dek, Thank you for your review. I am extremely sorry to hear that you have had an issue with your order and I do apologise for any inconvenience this may have caused! I have had a look into this for you and can see that your order was slightly delayed with our courier due to the current circumstances regarding COVID-19, and can see that Chelsea has given you a discount code as an apology for your next order. I can also see that when our courier attempted delivery, there was nobody to receive the parcel, causing a further delay. The re-delivery must be rearranged by the recipient as this is down to the courier and the recipient. I can see that this has now been successfully delivered, and I do hope that you enjoy using your new Auto Finesse goodies. - Team AF :)

Posted 3 years ago

“wasn't informed my stuff was out of stock but it still aloud me to buy it”

Helpful Report

Posted 3 years ago

Good Afternoon, Thanks for your recent review. I have had a look into this for you and can see that your order was despatched from us on time however there was a slight delay with our courier delivering your parcel to you due to COVID-19. I am extremely sorry about this and I do apologise for any inconvenience this may cause! If our customer service team can be of any help please pop an email over to - support@autofinesse.co.uk - Team AF :)

Posted 3 years ago

“Bottle leaked in box”

Helpful Report

Posted 3 years ago

Hi Jamie, Thanks for your most recent review. I have had a look into this and can see a member of the customer service team arranged for a replacement parcel to be delivered to you which you have now received. I would still like to apologise for the damaged products, this is not the service we expect from our couriers. We hope you enjoy using your Auto Finesse goodies - Team AF :)

Posted 3 years ago

“One of the items arrived burst”

Helpful Report

Posted 3 years ago

Good afternoon, Thanks for your most recent review, I have looked into this for you and can see that one of our customer service team issued you a gift card as compensation for the damaged product. Once again I can only apologise, this is not the service we expect from our courier. Hope you enjoy using the rest of your Auto Finesse goodies - Team AF :)

Posted 3 years ago

“I had issue with your check out process when I purchased my items I clicked On free delivery because I was in no rush for hem but when I paid it charged me £5 for next day delivery. This is not the first time I've order from you guys and I feel this not the right way to go if you want keep me as a repeat customer it's not fair. I spoke to a few people on Facebook and this happened to them to I look forward to hearing from you . Jamie”

Helpful Report

Posted 3 years ago

Hi Jamie, Thanks for your review. I would firstly like to apologise for this mishap, this shouldn't have happened. If you would like to pop over an email over to support@autofinesse.co.uk and we can assist you further. Look forward to hearing from you - Team AF :)

Posted 3 years ago

“I ordered the bubble gum air freshener and the fragrance was good but it doesn't last very long at all. By the reviews they said it was detectable 2 to 3 days. Two to three hours is all I got from it and am a little disappointed since it was so expensive. Thank u, Sincerely Judy Parino”

Helpful Report

Posted 3 years ago

Hi Judy, Sorry to hear you are disappointed with your air freshener, this is not how we want our customers to feel. If you pop an email over to our customer service team at support@autofinesse.co.uk we would be more than happy to assist you on the matter. Looking forward to hearing from you. Team AF :)

Posted 3 years ago

“I still haven't received my goods which I am very disappointed about.”

Helpful Report

Posted 3 years ago

Hi David, Thanks for your review. I am sorry you experienced delays whilst getting you Auto Finesse goodies, as you can imagine it is a very busy time for both us and our courier so I must apologise for the delay. I have had a look into this for you and can see that you have received your parcel. Once again I am very sorry for any inconvenience this may have caused. We hope you enjoy our products. - Team AF :)

Posted 3 years ago

“Products are not even close to what was advertised.”

Helpful Report

Posted 3 years ago

Hi Luciano, Thanks for your most recent review. I am very sorry to hear that you are unhappy with your products. If you would like to pop an email over to our customer service team at support@autofinesse.co.uk we would be more than happy to resolve the issue. - Team AF :)

Posted 3 years ago

“Delivery was prompt given the covid 19 carry on. The product however was very poor, never touched the brake dust on my wheels. Will not repurchase”

Helpful Report

Posted 3 years ago

“Promotion spiel was to include free wax sample and full size interior cleaner. Neither product was included in my delivery of over £50 worth of products. Will simply buy cheaper from other supply outlets in future.”

Helpful Report

Posted 3 years ago

Good morning, Thanks for your review. I am sorry that you are unhappy that you didn't receive a promotional product, unfortunately these promotional gifts were being included in orders 'until stocks last' and they were not guaranteed - this was stated in our Terms & Conditions and in the promotional banner. Sorry for the disappointment this may have caused. If there is anything else we can help you with please don't hesitate to contact our customer service team. - Team AF :)

Posted 3 years ago

“3rd time i ordered and again half my bottles all empty and broken. Love the stuff but will never orfer again since i dont pay 500€ for half the bottles”

Helpful Report

Posted 3 years ago

Hi Kevin, Thanks for your review, I am very sorry that your parcel arrived damaged, this is not the standard of service we expect from our courier. However, I have looked into this for you and can see that a member of our customer service team has since replace these items for you. Once again I am very sorry for any inconvenience this may have caused. We hope you enjoy using your Auto Finesse products. - Team AF :)

Posted 3 years ago

“Good products but 3-5 day delivery took a lot longer. Yes there was the easter weekend but the items were not dispatched for a long time. Ordered am on the 8th items despatched on the 16th delivery 18th. Customer services lied to me and said they were dispatched earlier and would be delivered on the 16th. Not true as they were only despatched on the 16th.”

Helpful Report

Posted 3 years ago

Hi Jason, Thanks for your review. I am sorry you experienced delays whilst getting you Auto Finesse goodies, as you can imagine it is a very busy time for both us and our courier so I must apologise for the delay. I have had a look into this for you and can see that you have since received your parcel. I understand that this can be frustrating so if there is anything our customer service team can do to help rectify the situation please do let us know at support@autofinesse.co.uk Once again I am very sorry for any inconvenience this may have caused. We hope you enjoy our products. - Team AF :)

Posted 3 years ago

“Ordering was simple selected the standard 3-5 working day delivery however, the package finally arrived on the 6th business day excluding the 2 bank holiday days over easter. I also was expecting a free sample based on your website offering this on orders over £50 but only received the items which I purchased.”

Helpful Report

Posted 3 years ago

Hi Brian, Thanks for your review. I am very sorry that your parcel was a day late, I can understand that this is very frustrating. As you can imagine both Auto Finesse and our couriers are very busy at the moment so are experiencing slight delays, which I can only apologise for. With regards to the free samples, they are done on a first come first serve basis which it states in the terms and conditions you agree to when you purchase your products. Once again I am very sorry for any inconvenience/disappointment caused by these issues. If we can be anymore assistance to you please do not hesitate to contact us. -Team AF

Posted 3 years ago

“Received product extremely late, but taking current conditions into consideration it can be justified. Upon opening my parcel I realised one item was missing, I was later made aware that the item was sold out? In that case mark it as sold? Not leave people disappointed, now I waited Over a week for a product and still need to go out to buy the product. And finally to top this all of the bottle arrived with the cap of and therefore leaking in box, didn’t think to take photo of box but just to bin it and clean up and therefore couldn’t get my product replaced. Seems like quite a few people are struggling with quality issues of stuff breaking easily and arriving broken. Otherwise product seems all good and smells lovely 😊”

Helpful Report

Posted 3 years ago

Good afternoon, Thanks for your review. I am very sorry that you experienced some issues with your order. Firstly with regards to the late delivery as you can imagine it is a very busy time for both us and our courier so we are experiencing some delays with customers receiving their orders, so we thank you for your patience with us at this time. On the topic of damaged products unfortunately we must have pictures to raise a claim with our couriers for parcels damaged in transit. I do appreciate that this may cause some disappointment so again I can only apologise for any inconvenience this may have caused. If there is anything our customer service team can do to rectify the issues please do not hesitate to contact us at support@autofinesse.co.uk

Posted 3 years ago

“Firstly the delivery took longer than expected but the biggest proper is the all in one polish. It seems watered down, dries up far too quickly and leaves marks on the paint. Went back Meguiars and had no issues. Very very disappointing.”

Helpful Report

Posted 3 years ago

Hi Edgaras, Thanks for your recent review. I am very sorry that you were dissatisfied with both our product and the delivery time. As you can imagine it is a very busy time for both us and our couriers but I do understand this can be very disappointing so I can only apologise. From looking at our customer feedback we don't seem to have any reviews of this product in a similar nature so this does seem very strange, however if you pop an email over to our customer service team we would be more than happy to investigate this further for you. - support@autofinesse.co.uk Hope this helps and we look forward to hearing from you. -Team AF :)

Posted 3 years ago

“Took nearly two weeks to arrive with no update saying it was going to be late plus ordered the obliterate plus & clear mini trigger which doesn’t fit the obliterate bottle so feel I’ve been ripped off with that , why sell that if it doesn’t fit your bottles . Won’t be buying products from your company again .”

Helpful Report

Posted 3 years ago

Hello Lee, Thanks for your review. I am sorry to hear that you are disappointed with your products, this is most certainly not how we want our customers to feel! I believe our couriers are prioritising parcel containing medical supplies and equipment due to the current situation regarding COVID-19. Due to this it is causing slight delays on a small number of parcels. I am extremely sorry about this and do apologise for any inconvenience this may have caused! Regarding the ObliTARate and the clear mini trigger ordered, in our new and improved packaging our bottles require a black trigger rather than the clear mini trigger. This is stated within the description of our ObliTARate on our website to avoid any confusion. I am sorry to hear that you did not see this! If you pop an email over to our customer service team I am sure they would be more than happy to get the triggers swapped over for you - support@autofinesse.co.uk Hope this helps! - Team AF :)

Posted 3 years ago

“First time buying from this brand. Delivery arrived with a lot of the products leaked everywhere. A lot of the bottle lids were open and the package was a mess.”

Helpful Report

Posted 3 years ago

Hello Shaun, Thank you for your recent review and for bringing this to my attention. I am so sorry to hear that your order arrived damaged and I do apologise for any inconvenience this may have caused. As I hope you can appreciate, we heavily rely on our courier to handle and deliver our products with care, and it does seem that on this rare occasion our courier has unfortunately let us down. I have had a look into this for you and I can see that a member of our customer service team has now resolved this issue for you. If our customer service team can be of any further assistance please do not hesitate to get in touch - support@autofinesse.co.uk Hope this helps. - Team AF :)

Posted 3 years ago

“Always stayed loyal to the brand but after trying the new one step I’ve been left hugely disappointed. Doesn’t do what it says it does, gets rid of some swirls but leave scratches completely visible. For £22.95 it’s a bit of a joke, won’t be recommending to anyone.”

Helpful Report

Posted 4 years ago

“I'm yet to receive my products. DHL tracker says they were due Monday 6th April, as of yet that hasn't updated the current status and I still don't have my order. Out of the control of AF, and I appreciate the current circumstances. But I am seeing lots of other customers receiving their goods on Social Media. It's lost in limbo it would seem.”

Helpful Report

Posted 4 years ago

Good Afternoon Tom, Thank you for your recent review. I am extremely sorry to hear that your parcel was delayed and I do apologise for any inconvenience this may have caused! Due to COVID-19, I believe our couriers are prioritising parcels containing medical supplies and equipment which may be why your parcel was slightly delayed. I can see that your parcel has now been successfully delivered. If our customer service team can be of any further assistance please do not hesitate to get in touch - support@autofinesse.co.uk. We thank you for your patience and understanding during these difficult times. - Team AF :)

Posted 3 years ago

“Received an email stating free shipping but when processed the order Iended up having to pay. This was supposed to be next day delivery, had confirmation from both AF & the courier it would arrive next day but received a text on the morning of the delivery saying it was “delayed by AF”. Also why does a 500ml Iron Out have a spray nozzle but a 1L bottle does not although a 1L Citrus Power does? Overall very disappointed because I really rate the products!”

Helpful Report

Posted 4 years ago

Hi Tim, thanks for your honest review. I'm sorry to hear you feel you've not had a positive experience when shopping with us. Firstly, I'd like to address the free shipping service advertised. At the moment, free shipping is available on all UK orders with no minimum spend required. When at checkout, it will automatically select the service that gets your order to you the quickest. If you were hoping to make the most of the free delivery option, then this would need to be selected manually to be redeemed. I'm sorry that you feel misled by this. As I hope you can appreciate once the order has left us, we are then at the mercy of our courier and on this occasion a delay occurred. As we appreciate these things happen every now and again, we will be more than happy to revise any shipping charge if your order experiences a delay. When the tracking shows the parcel as delayed, please inform us at your earliest convenience as this will help us resolve the delay and amend any issues that have arisen. Lastly, with regards to the triggers, a general rule of thumb with these, is if the main image of the product on the website is with a trigger attached, then the product should be supplied with a trigger. If you believe one of your products is missing a trigger, then please do get in touch and we will be more than happy to resolve this for you. support@autofinesse.co.uk . Kind Regards, TEAM AF

Posted 4 years ago

Auto Finesse is rated 4.9 based on 23,848 reviews