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Auto Finesse Reviews

4.9 Rating 23,863 Reviews

99 %

of reviewers recommend Auto Finesse

Company Reviews

Product Reviews

4.9

Based on 23,863 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Auto Finesse:

Making 'em shine since 1999 - www.autofinesse.co.uk We are Auto Finesse, come take a look behind the scenes as we do our thing, making awesome detailing products, building crazy cars and traveling to some of the coolest car shows around the world. Auto Finesse started out as a humble car detailing company offering services to the London and home counties region in England, soon developing and growing in to what is today a world renowned name amongst car enthusiasts synonymous with quality products, coupled with unraveled levels of customer support and service. You can find out more about our rich history in the car care and detailing industry here: http://www.autofinesse.co.uk/making-them-shine-since-1999/

Visit Website

Phone:

08446 93 13 93

Email:

support@autofinesse.com

Location:

20 Burnt Mill, Harlow , Essex
Harlow
CM20 2HS

Auto Finesse 5 star review on 24th April 2024

Auto Finesse 5 star review on 24th April 2024

Auto Finesse 5 star review on 24th April 2024

Auto Finesse 5 star review on 24th April 2024

Auto Finesse 5 star review on 22nd April 2024

Auto Finesse 5 star review on 22nd April 2024

Auto Finesse 5 star review on 20th April 2024

4247

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a Father’s Day gift and I took well over a week to dispatch, and due to the use of Royal Mail it meant it never arrived until way after Father’s Day. I know auto finesse are not to blame for the failings of Royal Mail, however their dispatch time is way too long and contributed to the failure to arrived before Father’s Day.”

Posted 9 months ago

Good afternoon. I am really sorry to hear that your order arrived after the expected delivery date. I totally appreciate how frustrating this must have been. I have had a further look into this for you and I can see that your order was dispatched from us on the 6th working day on a next day service with Royal Mail. Meaning this should have been delivered on the 7th working day as per the service selected by you at checkout. Unfortunately on this occasion Royal Mail experienced some delays at their depot, meaning all parcels experienced an unexpected delay which was totally out of our control. If you pop an email over to our customer service team, we can provide you with a discount code to apologise for the delay. We look forward to hearing from you. -TEAM AF :)

Posted 9 months ago

“Product quality is very good and works well. Delivery is very slow, so slow a snail could have delivered it quicker. I realise I chose the free delivery option but ten days is I bit too long”

Posted 9 months ago

“I heard about this company from a work colleague so I ordered a few things from them as I needed car shampoo anyway so thought I’d give them a try, ordered for next day delivery but never arrived so I got in touch and I was told it if it didn’t get delivery that they would resend with another courier and will be delivered Saturday, still never arrived. I eventually got my items on the following Monday, products are fantastic but to not get even a refund for paying next day delivery didn’t sit well with me”

Posted 10 months ago

Hi Martyn, Thank you for your review! We are sorry to hear that you have had an issue with Royal Mail. Our goal is to make sure our customers are satisfied throughout the whole process of ordering with us which includes the delivery so we have refunded you the premium fee paid as this service was not fulfilled. If you ever need help or have any questions, please do not hesitate to reach out to us. - Team AF

Posted 10 months ago

“Order placed and upon arrival the Arch blaster brush was half flat. This was not from the way it was placed in the box,but from how it had been stored. Upon issuing a complaint the response from Autofinese was very poor. Shall consider other companies products in future.”

Posted 11 months ago

Thank you so much Duncan for your Review. We have reviewed this issue and can see that the brush you received had been moulded within transit due to its bristles being super soft. They do tend to be easily moulded if anything is to lean on them or if it is sat a certain way however after you use the brush, it will return to its original shape. We do ask that when the Arch Blaster is stored, it should be stored on its back and not on the bristles to avoid any misshaping going forward. We hope this helps and if you have any additional questions or feedback, please do not hesitate to reach out. Thank you again for taking the time to review us, we truly appreciate it. - Team AF

Posted 11 months ago

“Placed a large order for various products, including the swirl killer kit, haven't had the chance to use everything yet, but feel the products I have used are on par with the other brand names. Its Auto Finesse branding that sets it apart. Also the website isn't a great experience, it's seem to be very slow in response.”

Posted 11 months ago

“Opted for free delivery so didn't expect the item in a flash, all good there but - packaging. Come on guys, these was a wheel brush, not 5 liters af cleaning product as the packaging might have suggested.”

Posted 1 year ago

“Free delivery exceeded expectations, arrived within 3 days of ordering, very pleased”

Posted 1 year ago

“Obvs great products but delivery was ages and not what was expected for the cost !!”

Posted 1 year ago

Hi Richard. I am sorry to hear that you are disappointed with the delivery time. I have had a look into this for you and i can see that your order was placed after 3PM on Tuesday 14th February with the free 5-7 working day shipping service. This means the first working day was Wednesday 15th February, please note that Saturdays and Sundays are not classed as working days. As you can imagine, during promotional periods, such as the Valentines Day offer, we do get more orders than usual so it can take the full 7 working days to ship/deliver the order. In case the products are required sooner, we do have a 2-3 working day service, a next day service and a weekend service available for an additional cost. I can see that your parcel was delivered successfully on the 6th working day, being Wednesday 22nd February. I hope this clears things up for you and if you have any further questions please do not hesitate to get in touch. -TEAM AF :)

Posted 1 year ago

“A little disappointed as when I opened the box the tyre satin cream had leaked all in box”

Posted 1 year ago

Hi Alan. We are sorry to hear that your Satin arrived damaged. This certainly isn't the standard of quality we aim for. We always want to ensure our customers receive their products in perfect condition, so we do apologise that this was not the case on this occasion. If you could please send an email over to our customer service team, they can get this product swapped over to a brand new one for you or send a smaller size out to compensate for the loss - support@autofinesse.com Again we do apologise for any disappointment caused Alan. We look forward to hearing from you to get this resolved. -TEAM AF :)

Posted 1 year ago

“Hi there some stuff was good we have bought lots of goods over the last year but one product is poor and don’t smell like apple the trim dressing apple no apple smell phoned up sent new bottle the same no smell I will know next time thought they might check but ?”

Posted 1 year ago

“Wool wheel cleaner was amazing. Detail brushes were too rough even tho it said soft brissels”

Posted 1 year ago

Hi Tiffany. Firstly i would like to say thank you for your feedback, it's really helpful to us because we can look at how to improve our products and services. Our Detailing Brush Trios feature scratch-less pure bristles and are safe to use on a wide range of surfaces, including paintwork. This also includes fuel caps, inner doors, weather strips, engine bays, interiors, wheel faces and callipers. If you have delicate and more sensitive areas on the vehicle, we would advise using our super soft Feather-tip brushes instead. The Feather-tip Brushes are best suited to tasks such as, dry dusting and deep cleaning piano black, carbon fibre and soft leather trim. Hope this helps, and if you have any further questions then please don't hesitate to ask. -TEAM AF :)

Posted 1 year ago

“Misleading”

Posted 1 year ago

Hi Patrick. I am sorry to hear that you have felt misled by your shopping experience with us. We would like to understand this a little better and see if there is something we can do to get this right for you. If you could please send our customer service team an email, we can have a look into getting this sorted - support@autofinesse.com We look forward to hearing from you Patrick. -TEAM AF :)

Posted 1 year ago

“normally excellent, although this time 2 bottles came with a broken head, and a head that leaked even after refitting”

Posted 1 year ago

Hi Kian. I am really sorry to hear that your order arrived damaged. This certainly isn't the standard of service we aim for nor expect from our courier. If you could please send an email over to our customer service team, they will be able to get this all sorted for you - support@autofinesse.com We look forward to hearing from you to get this resolved. -TEAM AF :)

Posted 1 year ago

“Ordered over a week ago, still not arrived. Let down by delivery partners once again…”

Posted 1 year ago

Hi James. I have had a look into this for you and can see that your order was dispatched from us on Friday 25th November on the selected 48 hour Royal Mail service. A 48 hour Royal Mail service can take up to 3 working days however unfortunately due to ongoing strikes with Royal Mail, all parcels dispatched with Royal Mail are experiencing major delays due to the backlog of orders. We do have a note at checkout warning customers about the Royal Mail delays so an alternative courier can be selected for a guaranteed faster delivery. I have tracked your parcel and i can see it was successfully delivered on Saturday 3rd December. Hope this clears things up for you, and again i do apologise for any disappointment caused. If you have any further questions then please don't hesitate to ask. -TEAM AF :)

Posted 1 year ago

“Can't leave review I have not recieved”

Posted 1 year ago

Hi Robert. Firstly i would like to say thank you for your patience. Unfortunately Royal Mail transit times are out of our control at the moment due to the ongoing strikes. All of our parcels are dispatched within the expected time frame and we are relying on our courier to deliver the parcels within the expected time frame too, however it is just not possible at the moment. I have had a look into this for you and can see that your order was dispatched from us on Friday 25th November on the selected 48 hour Royal Mail service. A 48 hour Royal Mail service can take up to 3 working days however unfortunately due to ongoing strikes with Royal Mail, all parcels dispatched with Royal Mail are experiencing major delays due to the backlog of orders. We do have a note at checkout warning customers about the Royal Mail delays so an alternative courier can be selected. I have tracked your parcel and i can see that it was successfully delivered today(Monday 5th December). Hope this clears things up for you, and again i do apologise for any disappointment caused. If you have any further questions then please don't hesitate to ask. -TEAM AF :)

Posted 1 year ago

“No even revived the goods yet dispatch from you 24th November December 1st now and no goods”

Posted 1 year ago

Hi Mark. Firstly i would like to say thank you for your patience. Unfortunately Royal Mail transit times are out of our control at the moment due to the ongoing strikes. All of our parcels are dispatched within the expected time frame and we are relying on our courier to deliver the parcels within the expected time frame too, however it is just not possible at the moment. I have had a look into this for you and can see that your order was dispatched from us on Thursday 24th November on the selected 48 hour Royal Mail service. A 48 hour Royal Mail service can take up to 3 working days however unfortunately due to ongoing strikes with Royal Mail, all parcels dispatched with Royal Mail are experiencing major delays due to the backlog of orders. We do have a note at checkout warning customers about the Royal Mail delays so an alternative courier can be selected. I have tracked your parcel and i can see that it was successfully delivered today(Monday 5th December). Hope this clears things up for you, and again i do apologise for any disappointment caused. If you have any further questions then please don't hesitate to ask. -TEAM AF :)

Posted 1 year ago

“No issues with product or services, however, delivery was a nightmare and not for the first time! Post Office are a joke, Auto Finesse, please try and find an alternative!”

Posted 1 year ago

Hi Keith, I hope all is well. I have had a look into this for you and can see that your order was dispatched from us on Wednesday 23rd November on a 48 hour Royal Mail service. A 48 hour Royal Mail service can take up to 3 working days however unfortunately due to ongoing strikes with Royal Mail, all parcels dispatched with Royal Mail are experiencing major delays due to the backlog of orders. We do have a note at checkout warning customers about the Royal Mail delays so an alternative courier can be selected if the order is required sooner. Royal Mail were striking on Thursday 24th and Friday 25th November, meaning your parcel was delivered on the next working day. I can see that your parcel was successfully delivered on Monday 28th November. I do apologise about the delay caused by the strikes. If you have any further questions please do not hesitate to ask. -TEAM AF :)

Posted 1 year ago

“Its a good job the products are top notch - but to have to wait 6 days for delivery in this day and age ??”

Posted 1 year ago

Hi Mark. I’ve had a look into this and I can see that you selected the 5-7 working day service at checkout. As you can imagine, during promotional periods we do get a lot more orders than usual so it can take the full 7 working days to ship and deliver the order. I can see that your order was delivered on the 4th working day by DHL. We have many different shipping options at checkout for customers that require a quicker delivery service. We offer a 2-3 working day service, a next working day service and a weekend service. I hope that helps! If you have any questions please let us know. -TEAM AF :)

Posted 1 year ago

“I have never had any issues with auto finesse But this order one of the bottles leaked and it was half full The water melon snow foam”

Posted 1 year ago

Hi Sam. I am sorry to hear that your Avalanche Watermelon arrived damaged. This certainly is not the standard of service we aim for. We would like to get this sorted for you and ensure you are left feeling happy with the service and products. We are more than happy to get a replacement out to you or offer store credit/gift voucher, depending on what you would prefer. I have passed this over to our customer service team and someone will be in touch via email shortly to get this resolved. Again i do apologise for any disappointment caused Sam. Have a great day! -TEAM AF :)

Posted 1 year ago

“Bought a silk drying towel which is great, I also bought a wheel brush which is utter rubbish.”

Posted 1 year ago

Hi Bruce. I am sorry to hear that you are disappointed with your Wonder Wool wheel brush. This certainly is not how we want our customers to feel. All of our products are sold with a 3 month warranty so any unreasonable fault that occurs we will always endeavour to replace the item as soon as possible. If you could please send an email over to our customer services team, they will be able to get a replacement sorted out straight away for you. Again we do apologise for any disappointment cause Bruce. We look forward to hearing from you to get this sorted. -TEAM AF :)

Posted 1 year ago

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Auto Finesse is rated 4.9 based on 23,863 reviews