Aurora Nights Reviews

Name: Aurora Nights
Address: Office 8 Empingham House, 1e Uppingham Gate, Ayston Road, Uppingham, Rutland
Rating: 4.88

4.9 Rating 637 Reviews

100 %

of reviewers recommend Aurora Nights

Company Reviews

Metrics

4.9

Based on 637 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

203 769 3140

Email:

alex@aurora-nights.co.uk

Location:

Office 8 Empingham House,
1e Uppingham Gate, Ayston Road,
Uppingham
Rutland
LE15 9NY

Aurora Nights 5 star review on 18th April 2024

Lisa Kovens-Harris

Aurora Nights 5 star review on 19th February 2024

Inge Elliott

241

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Positives:- The quality and content of the trips was very good and I think it is fair to say our party was satisfied with them. The snowmobile, dog sledding and IceHotel visits were very enjoyable. The food produced by Mikko’s mother was excellent and my wife and I thoroughly enjoyed our meals as we did the barbecue in the tent. Negatives:- On day one, upon arrival we were only given a vague outline\times of the plans for our trip and these were delivered by Mikko in disinterested way as if he just wanted to be somewhere else. The guy needs a few lessons in customer care and PR if I may say so. I thought he should have played more of a part in helping manage our stay, instead I think I am right in saying he went to ground for the rest of our stay and we never saw him again after the first afternoon/evening. It was left to his mother to not only to manage the catering, but pretty well anything else that required doing or deal with our questions. A disappointment was the lack of fire in the sitting area after the first day which after all is part of the attraction of being there . In the end we took it upon ourselves to keep it alight. Not good. No care or attention was paid to the faulty WiFi router in the public area which meant for most of our stay there was no internet. International travellers demand this facility as a matter of course in a first world country whether people like it of not. The comment that came back to us was “what do you want the internet for?” How crass to say that and shows a poor customer relations attitude. Anybody knows that to manage international flights online the day prior to departure these day requires a reliable WiFi. May be customers need to be warned right at the start that to all intent and purposes there there’s virtually no internet unless one has the facility to “roam”. It was also disappointing that though there is a small bar area, there was no one to serve us especially before dinner. This is essential given the limited nature of the minibar fare. I would have thought the serving of drinks would be a profitable given the markup often applied when selling to guests. There were a number of other smaller issues, some of which Roger our occasional guide did his best to resolve, but was having to multi-task in a big way to try to do it. Not a venue to return to I am afraid.”

Helpful Report

Posted 4 years ago

Dear Adrian Thank you for your very frank and forthright feedback. We do not get many negative reviews so I have investigated this thoroughly. Firstly all activities were delivered to our usual high standard which I think is acknowledged in your review . We get many positive reviews on these every season so it’s good to know in your case the same high standards were maintained. Moving onto the lodge. Mikko apologised that he could not be there the whole time as he had family commitments but assured me that there were always 2 people around for the activities. With 8 of you staying there that should have been enough but he apologised if the fire was not lit in a timely fashion. The bar operates on an honesty system but if this was not explained to you then once again he apologised. I am glad you made use of the mini bar. I understand that Mikko, when he found out you were not 100% satisfied, covered your drinks bill from the last night. The lodge is marketed for what it is a small intimate home away from home lodge with 7 rooms. It is not a 4 or 5 star retreat – we could have suggested a hotel stay if that was what you were looking for – but for the vast majority of our clients the informal nature of the lodge goes down well and the main reason why people stay there is a base to see the northern lights and sample some great arctic experiences. The description of the break and the price it carries I think fairly sets the expectation. I am sorry that your flight was affected by a technical fault coming home and this resulted in a stay in Lulea for the night. I trust that you found that by making myself personally available over the weekend to assist you through the disruption helpful and spending time guiding you through how to make a claim for the delay useful. We share and discuss and action all learnings and appreciate you taking time to give us this feedback Kind regards Kevin Collins Managing Director

Posted 4 years ago

“A mixed experience where a number of the "professional" tour guides showed very little interest in making their tour the best experience for their clients. A very expensive 4 nights where a lot covered in this time could have been done on your own inexpensively and better. Avoid the "professional" photo shoot, but if you can, do the dog sledding and snowmobiling. Don't go in early December as there is little or no snow and no Aurora Lights as the skies were not clear nor was it cold enough. Overall a very disappointing time.”

Helpful Report

Posted 5 years ago

Dear Barbara Thank you for taking the time to review your break and i am obviously very disappointed to read your comments as so much of the feedback we get from our clients is overwhelmingly positive. We have shared your feedback with all our partners in Abisko. I think in our defense this December was the most challenging we have experienced in 15 years of doing northern lights holidays to this part of the world due to lack of snow, warmer temperatures and lots of fog coming off Lake Tornetrask. It made delivering the winter activities very challenging indeed plus conditions were far from ideal for aurora watching . I can appreciate that coming all the way from Australia you would have had high expectations and i am sorry that we did not live up to them. We always look to do better with the things we can control but sometimes in extreme parts of the world if nature does not play ball we are slightly put on the back foot. Once again thank you for the review. Kind Regards Kevin Collins Managing Director

Posted 5 years ago

“Everything was good apart from the dreadful accommodation. Weekend a la carte failed to deliver the room we booked. As a result we would never consider booking a holiday with them again and certainly could not recommend weekend a carte to anyone.”

Helpful Report

Posted 8 years ago

Dear Philip Thank you for the review. I am pleased on one hand that you enjoyed the trip but concerned that the room issue spoilt your overall appreciation of the holiday. I am sorry that our paperwork was wrong but hopefully now you are home you will be able to establish that the booking you made and paid for included the standard room category, which is what the lodge gave you. I am sorry for the confusion and any disappointment caused. Regards Kevin Collins Managing Director Weekend a la Carte

Posted 8 years ago

Aurora Nights is rated 4.9 based on 637 reviews