“STAY FAR AWAY from Audley Travel! You will thank me! They are rude, unexperienced, short staffed, not truthful, and completely incompetent. They will ruin your dream vacation and you will be sorry you ever used them. They are not experts in traveling much less the area you want to travel to, they will ignore you, then tell you how busy they are. They will lie and embellish of how wonderful the tours and resorts are, they will mess up with your meals, itinerary, tour information, drivers, hotels you are staying at. The itinerary will have the wrong pictures. They will provide the wrong country entry requirements. They will forget to tell you about the proper paperwork for the country you are visiting. You will have to do your own research. Thier computer systems are being updated and you will be provided many mistakes. Audley does not have any documents checked or any quality processes in place. They also will also ask you to only visit 1 country instead of 2 because it's easier for them to figure out the entry requirements. Then upon your return, they will blame you for being so unhappy because you made a big deal out of everything big and small and exaggerated on how horrible your trip was and won't give you the refund you deserve. There is absolutely no customer service. You will wait days for a reply to an email. They will never reach out to you, you always have to reach out to them. The Boston office has no direct lines or voicemail so every time you call, you literally get a different person who takes a paper message and then you have to hope and wait your travel agent gets the message and calls you back- which can take days. They will also provide you the wrong recommendations of where to go so don't ask them for advice on locations or which island to go do- they will be wrong. They will send you to very old and outdated hotels. GO SOMEWHERE ELSE!!!! I promise you-Audley travel is not worth the stress!”
“I have just got back from holidaying in Tanzania which was organised by Audley Travel, in particular Jun Plas. The service, attention to detail and effort that went in to the organisation was second to none. If you are looking for a bespoke holiday experience, which we were, then this company is for you. Since booking with Audley I have found that two friends have also used them and rate them very highly. I would have no hesitation in recommending Audley for all your travel bespoke or otherwise. Thank you so much.”
