Audi Reviews

Name: Audi
Rating: 2.22

2.2 Rating 107 Reviews

30 %

of reviewers recommend Audi

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2.2

Based on 107 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat

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0800 699 888

Email:

customer.services@audi.co.uk

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Anonymous

Steve

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been treated appalling by audi financial services do not use please be careful ho to your bank they have ripped me off big time.I complained and was totally shut down I would never use them again”

Helpful Report

Posted 1 day ago

“My wife and I visited the Audi showroom in Farnborough and were looked after extremely well by Marcus. He managed to find us the car of our choice by spending time with us searching other Audi branches . A very good experience and would certainly recommend my friends and family to visit the showroom. We were also very impressed with the showroom which enabled us to feel relaxed and to take our time in choosing our AudiA3. A nice touch also was that Marcus introduced us to the manager who wanted to thank us for buying from them.”

Helpful Report

Posted 1 month ago

“Jim Ellis audi on peachtree has always been helpful as well as really talented technician especially Brandon. Not only that the video contents were clearly explained but knowledgeable as well. Front desk associate Andrew Clark has been helpful & took time explaining to me the repairs on my vehicle . Good service 👍”

Helpful Report

Posted 4 months ago

“i took my Audi tt 2017 reg to preston dealership of which i bought from Audi brand new . my rear view mirror internal had fallen off and took it to Audi preston and ask for help with fixing it . the job should take them 2 mins customer service man said the mechanics would do it for £90 for a 2 min job Disgusted i left can home and asked my son who Googled how the fix a mirror it took him 3 mins if that . i spent over £ 30.000 on this car and that how i am treated . BAD CUSTOMER SERVICE Louise Tilling”

Helpful Report

Posted 5 months ago

“After years of hard work I thought I would treat myself to my dream car. I ordered a brand new A1, on finance. Paying a small fortune only to be let down time and time again. The car broke down 5 months in with less than 2k miles on the clock. It has been in and out of Birmingham Audi, who I must say have THE WORST customer service skills I have ever come across. I was left without a car for 8 days, no sign of a courtesy car and no word from Audi who I called time and time again. The car has been recovered 3 times with the same software issues. I have attempted to resolve this, paying a monthly fee for a car not fit for purpose. There has been no follow up from Audi in regards to rejecting the car. They are very quick to take your money but drag their feet when it comes to providing the service you are paying for. DO NOT BUY FROM THIS COMPANY. POOR AT ALL LEVELS.”

Helpful Report

Posted 7 months ago

“Be careful - they will delay or even promise they will be in touch within 2 days sorry you meant 10 days after I chased with emails - direct dial phone numbers to other people's desks? and they get told I have to sort the issue out myself? why I own an Audi and I am not getting the service I expect of Audi”

Helpful Report

Posted 8 months ago

“We were miss sold our Audi Etron. We paid £8500 deposit and are paying £500. Our car has been sat at Wheatley Hall Road, Doncaster for 3 months now awaiting for us to pay £7712.00 worth if repairs and we have no resolution. Appalling service. We have no car, I catch 2 buses and 2 trains to work and from work while our £59,000 car sits on a forecourt. Audi Finance ask us to report them to the Ombudsman. Shocking service all round.”

Helpful Report

Posted 8 months ago

“Marshall Audi Bexley. only spent shy of 55k on a 4000 mile vehicle was supposed to be a god day its a treat right. its not even that hard generally the Audi cars do the talking staff are merely robots to do do the transaction which is where the problems lie. cant be bothered approach push the sale all Beit a slight issue not even hard to deal with they rarely answer the phone ignore you, ignore emails, disrespect you in my opinion and generally don't care. whatever happen to customer service. DO NOT USE THIS GARAGE its a shame that Audi allow these Muppets to brand themselves under there badge I'm sure if they new about there practices they would revoke the selling power. incompetent tossers”

Helpful Report

Posted 8 months ago

“Shocking company and inadequate customer service team. Only time I got a reply from customer services was my messing though twitter. They usually reply quite quickly, diverting the query to the technical team which took a few days to reply. I replied to them and then nothing, so back to twitter, back to the technical team and then nothing. That was 9 March now it’s 18 March. Clearly they don’t rate customer services, or are so arrogant they don’t want or need the business.”

Helpful Report

Posted 1 year ago

“Took one of my company vehicles into Liverpool Audi & I cannot thank the service team and Jenna enough they went above and beyond. I will be recommending to everyone. Thank you for such great service.”

Helpful Report

Posted 1 year ago

“Avoid this garage!! Bought Audi RS5 £50000 would of but 0 stars if I could went to collect it garage couldn’t tax it because they didn’t get car documents of previous owner! had to borrow a car off them because sold old car and I was collecting new car they didn’t mention no car documents previously owner told them he would post to them but didn’t they shouldn’t advertise car for sale without finally got the car on Sunday next day tyre pressure monitor came on took to tyre fitters they said two Bmw run fats shouldn’t be on the car other two cheep tier and a slash one one with wire exposure took back to Audi they said nothing wrong with tyres on way back tyre pressure monitor came back on again! went to Audi Cheshire oaks on way back home they said exactly like the tyre fitters again so I phoned Audi customer service to complain constantly phoning them because they didn’t get back in touch with me finally Audi agreed to fit two new tyre and I would have to buy the other two took back again to get tyre fitted off them next day flat tyre 15psi next day again Tyre flat again! they can’t ever change a tyre without messing it up they are incompetent ring Audi Oldham they said to bring in I said no I have forgotten how many times I have driven there it’s a 1hrs 15mins away went to tyre fitters after work they said they hadn’t cleans the alloys before fitting new tyre on had to pay to get this done i was discussed this is a £50000 car they had there money and didn’t care the worse car buying experience iv ever had and the most expensive car I ever bought”

Helpful Report

Posted 1 year ago

“Absolutely appalling service - called today 14/07 at 09.25, trying to extend a car agreement for a business, went through security all fine, the girl i was speaking had no time for me whatsoever on the call, tried to say i could do it all online, tried while i was on the call, could not find where to do it at all online, then she hung-up on me!”

Helpful Report

Posted 1 year ago

“Very good and professional experience.”

Helpful Report

Posted 1 year ago

“Audi recovery service said one thing from one person and another from a second person. Brake lights coming on but car is covered by Audi warranty with Audi Recovery Service. Called up and confirmed, yes it's covered but the tax has expired - I had not received the letter to do the tax. First person told me I could process the tax payment and then call back and the car would be covered still. The second person (30 minutes later) said this is no longer true and they've changed their terms and conditions. Upon asking why they've changed their tune within 30 minutes, the second person kept saying "I understand, I've double checked this." The second person used terms like "as far as I'm aware" and "to the best of my knowledge" when talking about what the coverage terms & conditions entail. I asked for actual facts of the T&C regarding the rest of its policy and she continue to say "to the best of my knowledge" - you are a representative of the company talking on the T&C of the policy. I expect you to know the actual terms and conditions - not just to the best of your knowledge. The now want to charge £170 to drive the car 4 miles to the Audi dealership.”

Helpful Report

Posted 1 year ago

“I cant Believe Audi UK have dropped to the lowest standards, I have been a loyal customer for last 6 years and have come to a conclusion that this will be my last Audi, I have been completely conned and repeatedly told lies about Audi services and given assurances that my issues will be sorted only to my disappointment no action has been taken yet, the customer services are so poor if the call gets disconnected they never get back in touch, I was given Assurance by the manager couple of months ago that my car issue will be sorted and if it doesn't happen to contact him directly today when I contacted and asked for him the lady put me on hold for 5 minutes and said she cant get hold of him, after which I asked her for his Email id so I could contact him directly which she again told me lies that she has sent me his Email Id which wasn't sent she put me on hold again for another 5 minutes to tell me that she cant give his Email Id, but will request the manager to call me. since then I still haven't heard from him. I would not recommend buying any cars from Audi in the future for their poor service and false assurances given to customers.my call wasn't answered for 15 minutes which I had to cut the call and dial back again.”

Helpful Report

Posted 1 year ago

“I bought a car two years ago and recently my oil needed to be changed. I tried to book it in four different garages. Every garage had said that my car was not registered to the DVLA. When I did some digging I found that my number plate did not match with the registration on the paper work. They had mixed up two letters and nobody had noticed. I rang up the dealership where I bought it (Oldham) and the manager never spoke to me nor rang me back; he was too busy. I went to the shop floor to get my plate changed and again no manager would come to see me and they used a sales person to try and appease me. He called the mistake forgivable and downplayed the inconvenience. The unimaginable possibilities that could have potentially happened if I had ever been in a traffic accident or been pulled over were dismissed and not seen as important. I was so unhappy with this service and lack of acknowledgement of a huge mistake on their behalf.”

Helpful Report

Posted 1 year ago

“I dealt with Matt over at Cheltenham Adui, everything was swiftly done and I got my new car in under a week of putting down deposit! Great service, great cars would 1000% recommend!”

Helpful Report

Posted 2 years ago

“Extremely disappointing service”

Helpful Report

Posted 2 years ago

“the best car brand 💪”

Helpful Report

Posted 2 years ago

“Approximately, 36 months ago I requested to change my seasonal tyres for the All-season premium, tyres for a Q5 with Audi Reigate. The customer service representative name Stefano, was my point of contact during the visit. I made it clear to him that I will be driving in Europe for business hence why I would like to have the all-season tyres fitted. Upon checking the availability of the tyres, he booked the car for the fitting and gave me the cost which was under £1000 for the 4 tyres. The car was fitted with new tyres and they took my original tyre away for "recycling". I drove off without doubt that the tyres were the right all-season. Recently I was driving in Germany coming to the UK, at a spot check the German police checked the tyres and after they informed me that the tyres weren't winter tyres. I responded by saying Audi sold me these tyres as all-season tyres, therefore they are winter tyres. To support their advice they accompanied me to the highway garage that sold and fitted tyres, showed me the difference between my tyres and all-season tyres. Cut to the main point, Audi sold me fake all-season tyres. when I returned to the UK Audi Reigate to make a complaint, I was told by a customer service advisor that, Stefona wasn't with Audi. Furthermore, she implied that I might have changed the tyres within that 36 months and my complaint wasn't valid enough for her consideration. She kept saying those were Audi company protocols. To add to these insults, I had booked the tyre replacement for the December 23, 2021. Even during a telephone conversation in booking the replacement, mentioned to the customer service named Chelsea Chapman, my tyres are all-season, therefore, would the same tyres because I travel for work to Germany, all-season would be ideal for German legality. Having met the customer service who assumed I was lying that I bought the tyres that were meant to be all-season tyres, I have cancelled my booking today 22/12/2021. How my complaint was handled is unfair immoral and against consumer rights. She even stated that there is no evidence that I bought the tyres. When I asked her to check my visit track records, she found the receipt of the purchase of the trees, but still refused to apologise and withdraw her statement that I was lying about being sold incorrect tyres. I was left helpless and disappointed by the noncompliant displayed by the service provided.”

Helpful Report

Posted 2 years ago

Audi is rated 2.2 based on 107 reviews