Attitude Clothing Reviews

Name: Attitude Clothing
Address: Attitude Clothing Co. Unit 4, Vulcan Park, Unit 4, Vulcan Park, George street, Lincoln
Rating: 4.59

4.6 Rating 4,130 Reviews

92 %

of reviewers recommend Attitude Clothing

4.6

Based on 4,130 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01522 576686

Email:

admin@attitudeclothing.co.uk

Attitude Clothing 5 star review on 2nd March 2024

148

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shoes arrived full of scratches and glue stains. Terrible quality, one bit at the sole seems to actually come off. I feel like they send me a secondhand pair.”

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Posted 6 years ago

“I would really like to give a good review for the item I ordered because I'm sure it's a really nice one. The only and biggest problem is that I never received that item and I paid by credit card. It's almost 2 months since I ordered. Attitude Clothing did their job (in some way), they sent the item, the item came to my door but the courier gave it to another person. So since then, the delivery company and me, are desperately trying to contact Attitude Clothing to resend the item but Attitude Clothing never responded. I wrote them 3 emails on 2 different adresses, and wrote them on Facebook and nothing. My question is: how can you say you care about customer service and ask for a review if you are not capable to respond to so many messages and help me resolve this issue. I never considered Attitude Clothing the problem in this situation, I paid, they sent the item, but now I consider them responsible because nobody answers my messages and the delivery company can't fix the problem for me because it was their fault. I think that a company should care a lot about the feedback and support and this one made me be sure that I would never buy from them again. Not because they don't sent the items because they do, and on time, but because incase of an issue they never respond! So thank you Attitude Clothing for taking my money and then never respond again.”

Helpful Report

Posted 6 years ago

Thank you for sending in your review, however we do need to respond to some of your points. Firstly regarding your claims that we have not responded to your e-mail. Our customer service e-mail system logs every single e-mail that we have ever received. A search shows that we have only ever received one e-mail from you and that was last night. It was replied to within 1 hour. We ALWAYS respond to customer e-mails, we would never ignore a customer e-mail, even if we cannot help we will always reply. As mentioned in our reply to you, we are currently looking into the matter for you and will do our best to help however until your e-mail last night and this review we had no idea of a problem. We have checked the tracking from our delivery partner which shows the item as successfully delivered to the address that you asked us to ship to. Obviously if you are stating the item has not been received then the delivery company are going to have to investigate which will take a few days, this was mentioned to you in the e-mail.

Posted 6 years ago

“I haven't received my package yet. I ordered it on the 15th of April, but I have not received it yet.”

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Posted 6 years ago

We are really sorry to hear you have had an issue with your order. We will contact you directly to get this resolved.

Posted 6 years ago

“I have not received my package, it should be sent on December 2.”

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Posted 7 years ago

We have been in touch with you regarding this parcel, unfortunately we have been informed by the carrier that the item has gone missing in transit. This is a very rare occurrence. We are back in touch with you to arrange a replacement parcel and to ensure it arrives in time for Christmas.

Posted 7 years ago

“I purchased an item with 2 day delivery as I needed this item 6 days from purchase. I then received an email to say the item wasn't actually in stock although your website implied it was, and was therefore coming from the US and would arrive on Thursday. I contacted customer services to say if you couldn't guarantee delivery by saturday then I would like to cancel my order. I was advised this wouldn't be a problem and you kindly upgraded my delivery to guarantee next day. I received an email notification on friday morning to say my package was in transit however it was not delivered till the following monday which was too late for the deadline. I found it very frustrating that your website implies you have items in stock and I can receive them in 2 days when this is not the case. This has resulted in me needing to send back the item as it was no longer required. I would therefore be grateful if you would not charge me for the return costs of this item. As an aside, the sizing appears to be completely wrong for this item. It is significantly larger than normal sizing. I am always a 42 and this was at least 2 sizes too large although your website implies that sizing is actually small with this brand so it might be worth reviewing that.”

Helpful Report

Posted 7 years ago

Unfortunately due to an error on our website you received less than satisfactory service from us and we are very sorry for this. Whilst virtually everything showing on our site is in stock and available for immediate despatch, some footwear on our site has to be ordered in from the manufacturer.These items should be marked up as such, making it clear that the delivery will take 5-7 days. Due to an error on the site, the item you ordered was showing as available for immediate despatch. Upon receiving your order we contacted you and informed you of the delivery date. Luckily this was still in time for your required date. The boots were due into us on the Thursday and we planned to send them to you on the overnight service for Friday. Normally our boot delivery arrives early and we can ship the same day, but on the day in question they did not arrive until last thing and we could not send them out until the Friday meaning they arrived late. We sincerely apologise to you, we hate letting our customers down. We will be in touch to arrange collection of the boots, which will be at our cost.

Posted 7 years ago

“i ordered a urban classic open edge hooded long cardigan, priced £ 33,99 it was ment to be a xmas gift from my mum for her grandson, when it arrived i was shocked by the quality of the item, the sleeves wasnt finished and had threads hanging from them , and there wasnt a hem around the bottom, so it wouldnt of taken much to come apart, i havent ordred from here before, and unsure if the items are quality checked before sending out, not impressed with my first exprience, alot of money for somthing that looks like ive had it years.”

Helpful Report

Posted 7 years ago

We are very sorry that this item got through to you. We do not check each item individually as they arrive to us in sealed bags, however we do have a lot of trust in our suppliers and their quality control procedures. It is extremely rare for this to happen, we will of course replace or refund the item, whichever you prefer. Please get in touch with our customer service dept and they will get the issue resolved for you.

Posted 7 years ago

“Could not return an item. Your Hassle free returns is not Hassle free like you think it is. When i asked for help on this matter, i got one email back, i followed the instructions i was given and sadly still no fix. It also said in your email that if i had any issues to email you again. Guess what i had more issues. I also emailed you back 3 more times after the event on 3 different days and got ignored. So i have given up. i don't plan on shopping with you again either if this is how your returns are done now. I have used your site for many years with no issues. But now you went and fixed something that was never broken in the first place. I remember the days when you just sent the returns labels with the items its amazing how simple that process was. So Congratulations! you just made something really easy and turned it into a really pain in the A**! Thanks.”

Helpful Report

Posted 7 years ago

Hi Our returns system is usually hassle free, occasionally there are glitches but there is always a way around any problem. After checking our e-mail system we can only see two communications from you, both had exactly the same message and were received on the 14th of October at 11.20. A reply was made at 11.32 and since then we have received no more e-mails from you. Our e-mail inbox is monitored 7 days a week and the vast majority of e-mails are responded to swiftly. We are really sorry that you have not had a reply it is unfortunate that your e-mails did not get through. Now we are aware of your issue we are trying to contact you so we can get it sorted as quickly as possible Regards Attitude Clothing

Posted 7 years ago

“I recently received a pair of shaker 52 wedge boots and wasn't particularly happy with the condition. I know that they are shipped from America; so I understand if the box is a bit battered but the shoes should be better protected. They are a bit scuffed on the front and marked a little on the sides, it's nothing major but (for a 16 year old working for minimum wage) it's a lot of money. I also have another pair of shoes (the swing 221 boot) which arrived in perfect condition; so I'm a little confused as to why these aren't the same. I've emailed the sales department and am waiting for a response.”

Helpful Report

Posted 7 years ago

Hi Sophie, We're very sorry to hear that your new Demonia's have arrived damaged. We're currently arranging a replacement pair for you and we'll be in touch very soon to organise delivery/collection. Kind regards, Aimee

Posted 7 years ago

“No tracking number was sent with my order. It's been weeks and I'd like to know where my items are.”

Helpful Report

Posted 7 years ago

Hi Morgan, Thank you for your recent order. According to our records your parcel was despatched at 2.18pm on 12th September. Please can you email me directly (aimee@attitudeclothing.co.uk) and I'll investigate this further for you and if necessary we can arrange a replacement to be sent. Kind regards, Aimee

Posted 7 years ago

“Poor quality goods (material and metals cheap) packaging was poor meaning items were damaged and squashed. Some items were gifts so ended up having to get them elsewhere. The pins were good quality, shame that the backs were bent! Gave 2 stars as the unicorn pin I bought was great and the only thing I wasn't disappointed by.”

Helpful Report

Posted 7 years ago

Hi Rachel, We're very sorry to hear that you were not happy with your recent order. If you are not satisfied with the quality of the goods or if anything has been damaged in transit please contact our customer service team and we can arrange an exchange or refund for you. Kind regards, Aimee

Posted 7 years ago

“First of all the article was absolutely not true to size so I had to send it back. This was 3 weeks ago, still no money in sight and on their website it says it will be credited to your attitude account within 2 days after the returned goods were processed. In the mail I received saying that my return was processed (which also came super late) it all of a sudden said it will take another 10 days (!) for me to get the amount refunded! Sorry, but I can't call this a good service. I also paid right away and not after 3 or 4 weeks!!!”

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Posted 7 years ago

“Sent back my ordered item as too small but returns seems to be complicated i only want a bigger size but have to wait for an email voucher so i can then re order new size..... Still waiting!!!”

Helpful Report

Posted 7 years ago

Hi Louise, I've just checked your order record and I can confirm that you have now been credited for the item you returned, so you can re-order the correct size whenever you're ready. This process has been a little complicated due to the fact that we do not offer an 'exchange' service and so in order for you to keep the promotional discount you received on your original order we've had do a little extra admin work behind the scenes. Kind regards, Aimee

Posted 7 years ago

“main gripe = if you have a disount code the free postage charge over £50 is relenqished, very mean.”

Helpful Report

Posted 7 years ago

Hi Caroline, We're very sorry you feel this way but as we already subsidise our postage costs we cannot afford to offer free postage and give discount at the same time. As with most online retailers, we can only accept one discount code per transaction and it's up to you to decide which is of most benefit to you. Kind regards, Aimee

Posted 7 years ago

“All but one of the items arrived in good condition. However the item that didn't stunk of stale smoke and damp so that was very dissapointing! I think returned items need to be checked more thoroughly before they are sent out to customers.”

Helpful Report

Posted 7 years ago

Hi Laura, we are very sorry to hear that there was a problem with your order. Please can you email sales@attitudeclothing.co.uk so that we can try and put things right for you. We have a very stringent returns policy and all returned items are checked thoroughly upon receipt so we are confused as to how this may have happened. UPDATE: We have since received this item back and can confirm that you were sent a brand new item and the odour you mistook for stale smoke is actually the smell left by the chemicals used in the 'washing' process during the manufacture of the item.

Posted 7 years ago

“Very quick delivery but very poor quality glasses. They should have been checked before delivery as they were cracked around the frame and a screw was missing.”

Helpful Report

Posted 7 years ago

Hi Barry, We're very sorry that the sunglasses you received were faulty and we have since refunded you in full. As this product is clearly not up to our usual high standards we have also withdrawn them from sale to avoid any further disappointments. Aimee

Posted 7 years ago

“Didn't receive what the description stated & what I did received was damaged and unusable. One item I bought that looked good for a present just looks cheap but I guess you take your chance online. Really bad service regarding expecting a reply if you email Attitude if you have a problem”

Helpful Report

Posted 8 years ago

Hi Annabelle, We're were very sorry to hear that the items you had ordered were damage in transit. We did email you on Friday to request further information so that we could arrange to send you a replacement but we've not yet had a reply. Please email aimee@attitudeclothing.co.uk with your order number and details of the damaged item/s so that we can get this resolved for you. Aimee.

Posted 8 years ago

“I'm still waiting”

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Posted 8 years ago

“Hello.... I ordered a pvc purse with a bow on it.... You sent me the wrong purse.... It was matt pvc instead of shinny... I have returned the item but not yet heard any thing!!!”

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Posted 8 years ago

“Only ordered my New Rocks from here as the page advertised 'order now in the next 2hours for free next day delivery' and I needed them quickly. Took a week to be delivered. I won't be ordering from here again.”

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Posted 8 years ago

“I haven't got my package yet”

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Posted 8 years ago

Attitude Clothing is rated 4.6 based on 4,130 reviews