Atterley Reviews

Name: Atterley
Address: Atterley.com Retail,16 Charlotte Square, Edinburgh
Rating: 4.44

4.4 Rating 580 Reviews

88 %

of reviewers recommend Atterley

Company Reviews

Questions

Metrics

4.4

Based on 580 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.4 out of 5

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Email:

support@atterley.com

Location:

Atterley.com Retail,16 Charlotte Square
Edinburgh
EH2 4DF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt delivery. Love my new purchase”

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Posted 5 years ago

“My first shop with Atterley! It was seamless, customer service was excellent and the goods arrived quickly.”

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Posted 5 years ago

“I have bought a pair of trainers and received a pair of boots...i gave them back but i am still waiting for my trainers...no mail no advice”

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Posted 5 years ago

“Had a minor issue, but they were very helpful and had great communication to solve the problem, so for that they get 5 stars”

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Posted 5 years ago

“A good reliable service”

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Posted 5 years ago

“Fast shipment & good communication. Thank you!”

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Posted 5 years ago

“I would put very good but my parcel has still not arrived - possibly just the xmas rush. Otherwise all good.”

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Posted 5 years ago

“DHL misplaced my delivery and the stag at Atterley we’re so supportive and helped every step including ringing DHL and locating the parcel and getting redrlivered. Very very professional and would recommend Atterley to everyone.”

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Posted 5 years ago

“Great choice and excellent service”

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Posted 5 years ago

“outstanding service all round,coat perfect and feela good and so many nice comments too.”

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Posted 5 years ago

“Your company is really good .The shipping was fast . The only problem is the courrier. I have received an email during 3 days saying that my parcel was coming on that day and I had to call them. the first day the excuse was that they received an email from you saying that you were paying for the duty fees!!!!!!!!!!!!! so they had to restart the shipping info. the second day was that the driver did not have the time to come to my house. I received the package only on the fifth day. Since I had to wait to sign, I couldn't go out for my errands. Is there a way to send the parcel by regular mail even if it takes more time? I didnt expect to have to pay $71 extra and even then the courrier said you paid this. Sadly this product becomes too expensive and not worth me buying any more of your products.”

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Posted 5 years ago

Good morning Linda, I hope you are well. Thank you for your review We are really sorry to hear about problems with delivery and taxes. We contacted the DHL and refunded you the amount you had to pay. Please, feel free to contact us if any problem occurs. We will be always happy to assist you. Thank you for shopping with Atterley and supporting independent boutiques. Kind regards, Maarika

Posted 5 years ago

“Great customer service - order delivered very quickly, carefully wrapped etc. The website has a fantastic choice of designers and products.”

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Posted 5 years ago

“Very competitive prices Great collection and super speedy delivery. Also, amazing packaging”

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Posted 5 years ago

“I was very pleased. I found what I wanted, the service and shipment were fast, and the whole order was done very professionally. I will definitely order from Atterley again.”