Thank you for your review. We apologise about the broken sample you received via courier. As this is a sample it should still be sufficient enough to see the colour, texture, thickness etc . If you have any questions don't hesitate to contact us at firstname.lastname@example.org.
“Ordered my small amount of round edged tiles on the Monday, and they duly arrived on the Tuesday.
They were very well packaged to avoid breakage, and were exactly as described.
Top marks for service, and would definitely recommend to others.”
“Although the tiles that we ordered on-line were out of stock we received a telephone call within 30 minutes of placing the order providing an apology and offer of immediate refund.
Excellent customer service.”
“I contacted Atlas online to enquire if the tile I was interedted in came in corner to go round a chimney breast I had a very prompt response. I subsequently had to call the company and once again the person I spoke with was very helpful. I also received my samples, which were packed very well, very promptly. We are still to make a decision on which tiles we would like, but certainly would not hesitate to recommend or do business with Atlas from the customer experience I received so far.”
“Placed an order for sample tile on Wednesday and another one following Sunday (for the same tile) it's Thursday now and I still didn't receive any of my orders. (Samples are being send by 1st class post apparently...)”
Posted 1 year ago
Thank you for leaving a review with us. We apologise for any inconvenience this caused yourself. I can assure you that both samples were sent out via Royal mail.
Regarding your second order which you placed Monday Night, it should be with you imminently. If it doesn't arrive please let us know and we will send out a replacement FOC via a recorded delivery service. As a goodwill gesture, we have refunded the initial sample.
Please contact email@example.com or call us on 01425 621173 if the second sample doesn't arrive.
“Was very impressed by Atlas Ceramics customers services. Since the moment my order was accepted the Cert in touch and told me when to expect delivery and it was delivered on time in perfect condition.
Will have no hesitation using them again and recommending them to friends and family.”