“Absolutely appalling customer service. Defensive staff and when asked for a link to a review site, was told there was none.
There was miscommunication where I paid for classes (I thought for 2024). But apparently I had paid for classes in 2023. When I contacted them to ask the booking to be refunded as I wouldn’t need the 2024 classes, that’s when I found out the error.
The person I dealt with was defensive from the start. She pointed out all the errors were mine. Even though no joining instructions were sent, no one contacted me to ask why after having taken full payment, my son had never attended a single class all term. That’s is weeks of lessons missed! If they had contacted me after the first few missed classes, I may have found out that the classes were for 2023 and not 2024 and made arrangements to get my son there. But as it happened they didn’t seem to care that a child never showed up all term. How do you grade children if you don’t monitor attendance?
They have continued to show no goodwill. I am a single parent who has no experience with how these things work as this is my first 4 year old I am dealing with. They are experienced professionals who know what they are doing. Or should do for the chargeable service they provide! They should have the tenacity to help those who need it. By asking if there is a problem. Why a 4 year old has never turned up to any lessons that have been fully paid for. Instead they have written back saying my son is actually 5! Thanks for telling me about my son whom you never met! He isn’t! He is still 4! And please stop constantly trying to prove that I am the one who has made all the mistakes.
I would not recommend this organisation to anyone. They are unprofessional, unsupportive and all they care about is the money. Which once received they stopped all contact and shrugged their shoulders of all accountability.”
“Both our children have learned to swim with Atlantis. We have always found the school to be very well run, and the teaching to be very professional whilst always keeping the fun element. They have learned at different rates, our eldest has now left and continues to enjoy swimming, putting the techniques he perfected with Atlantis into practice swimming competitively for his school team. Our youngest continues to progress through the various stages of learning, and has built up a great rapport with Sarah, his teacher. I can't recommend highly enough the teaching of Lynsey, Mark, Christine and Sarah to any parent looking for swimming lessons for their child.”
“All three of my children have attended Atlantis over the last six years. We tried a couple of other local schools but none matched up to the high standard of teaching at Atlantis. The maximum number of six in a class means it is excellent value for money and my children have made good progress. Indeed my five year old can swim 10 metres unaided. I would highly recommend Atlantis Swimming School without hesitation.”
“My children have made good progress and enjoy their lessons. Staff are friendly and helpful and always try to accommodate our needs regarding timing of lessons.”
“My son Luke very much enjoyed his lessons at Atlantis Swimming School and very quickly became a confident swimmer. A special thank you goes to Sofia who was excellent.”
