Atlantis Office LTD Reviews

Name: Atlantis Office LTD
Rating: 4.82

4.8 Rating 897 Reviews

96 %

of reviewers recommend Atlantis Office LTD

Company Reviews

Metrics

Info

4.8

Based on 897 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01206 586858

Email:

sales@atlantisoffice.com

Location:

Ivell House, Commerce Way, Colchester
CO2 8HL

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Atlantis Office LTD 5 star review on 9th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good choice of items, quick delivery of a quality product. An after sales problem that occured was quickly and very efficiently sorted. An overall good experience dealing with Atlantis Office Ltd and therefore I would recommend them highly”

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“Excellent service at showroom and by phone. Great selection of chairs. Some issues with delivery, although I understand they are currently changing courier.”

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“The chair I bought wasn't right for me however Atlantis allowed me to return the product even though I hadn't met their return requirements. I would have no hesitation recommending buying furniture from them.”

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“Excellent customer service. Also very happy with the chair I purchase. I would highly recommend using Atlantis Office LTD.”

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“The purchased product came on time as promised. Works well. Easy instructions to follow to assemble the product. Happy with the product. Thank you.”

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“Trying out the right chair for my back locally and in a well-equipped showroom was ideal. The assistant was brilliant with suggestions (and patience!) and I found the perfect chair. She also suggested an amazing back support for my exisiting chairs which I also bought. The chair arrived next day and although the initial delivery arrived damaged a replacement was sent with all speed and very efficiently. Really happy with chair and service. Thank you.”

Helpful Report

Thank you for coming into the showroom! Glad you thought it was well-equipped and our team was helpful. Sorry there was a bit of damaged but glad we resolved it efficiently. Atlantis Office

“Good next day delivery as promised. Chair purchased was unassembled as requested. This was not complicated and took about 20 minutes. All the bolts fitted first time i.e. no fettling required as with some other chairs. Chair adjustments could be better and more accurate, but you can eventually find a comfortable position. I have to wait and see how long this chair will last with normal usage.”

Helpful Report

Thank you for the review, some of our chairs are so adjustable in everyway it can take a little bit of time to find the perfect position, but once you've got it you'll never want to change it! Iif you have any questions on any part of the chair please ring us on 01206 586858 and we can talk you through it. - Atlantis Office

“The filing cabinet I ordered came without screws for the handles, and some of the hanging bars were missing. This was rectified very speedily, however. I didn't receive notice of the delivery, and could easily have been out.”

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“Delivered on time, quick delivery, good value for money. Chairs very comfy! Didn't like that we received parts for the smaller chairs as well as the big version that we wanted. It's meant having perfectly good parts that will get thrown away as they're surpluss to requirement”

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“Atlantis were very good and helpful and the product was fine. However their courier service failed to deliver on the specified day and there was no contact to say this would be the case. When I queried the tracking website which had shown the item was out for delivery I was told yes it does that. Not very helpful at all.”

Helpful Report

“Chairs were delivered in a reasonable time unfortunately no indication of the time of delivery could be given. We liked the chairs but they were a different colour to that described on the website. The colour we wanted was not available and after informing Atlantis they offered us a partial credit in compensation. We accepted this as it was less hassle but we would have preferred the goods as advertised.”

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“The chair I ordered was delivered very promptly - a matter of a couple of days. The wrapping was a bit basic but adequate. The chair itself is very comfortable and appears to be well made. Time will tell.”

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“Answered queries when I called. Prompt service. Though 1 item arrived a day later than advised. Courier? But very good”

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We are very sorry on behalf on the courier, it's very rare our deadlines are missed but unfortunately this was out of our hands.

“The new office chair is really comfortable and worth the cost”

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“The executive chair arrived quickly. It was very well packaged, easy to put together as the screws were already in the correct holes. My husband is very pleased with his Birthday present as the chair looks good and is very comfortable, so perfect for his home office”

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“Great stuff!”

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“Good customer service and good quality chair.”

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“Prompt attention and replacement of wrong parts supplied with a flatpack.”

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“Good Quick delivery”

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“Atlantis was good - not problem with the service. BUT ... • Not happy with TNT who tried to deliver to wrong address when I had day off work! • The desk looks amazing, but somewhere you should say that an optical mouse does NOT work on the glass desk! Rather disappointed.”

Helpful Report

Atlantis Office LTD is rated 4.8 based on 897 reviews