“We ordered flush fitting ceiling lights order #1720 (WEB1720). The finish was selected because it matched the other fittings in the room. we were slightly concerned because the sizes seemed wrong as they didn't reflect the picture. When we telephoned we were told the printed dimensions would be right and that you couldn't rely on the pictures on the site. they also matched the dimensions in the printed catalogue. This almost put us off buying because they were significantly deeper than we intended to by, but we went ahead because of the finish.
We were delighted when we found that there was indeed a mistake in the catalogue and the lights were significantly slimmer and matched the picture on the web site.
Packaging delivery and price were excellent and it is an easy site to use, show me that you read this feedback and put your catalogue right for this product and make sure staff follow up on queries.”
“Love this print, but disappointed in the overall picture. On the site the frame was silver as was the frame description, on arrival and unpacking the frame is definately gold. As this was purchased for a specific room the gold doesn't "go" with the decor, so have had to use it elsewhere.
Otherwise a really lovely purchase, a print that I have really admired. The frame is lovely, just not the colour expected.”
“Easy to use web pages, description of lamps was excellent. Prompt delivery and goods well packaged to avoid any damage. Only criticism, payment was taken with no indication of a delivery dates. Quick response to my e mail enquiring about delivery timescales. I love both the floor lamp and the table lamp, they were very good value for money.”
“The service was efficient and the pendant light is just right for our porch, but slightly dissapointed that there was a missing grub screw which should hold the ceiling rose part to the shaft - don't suppose you could send one to us?
“The prints which arrived were the ones ordered and the packaging was excellent.My only reason for not giving a very good score was that I was told they would arrive in 3-4 weeks but it took nearly 5 weeks.I would have helped to have received an email just to let me know of the slight delay rather than me as the customer having to send an email to ask where they were.I would however use your company again.”
“We have found the painting to be even better than on the website. The quality is superb.
Our complaint however is that you took the £1OO.OO out of our bank account immediately, even though you informed us that delivery would be approximately four weeks. We did consider this a bit much as you could have taken the money nearer to the delivery date. Our view is that the money would have been better in our account than in yours.”
“Overall I was very happy and would use you again. The picture was very securely packed. The only negative is that the courier for my item couldn't specify a time or time slot. Had w
e not had a secure porch, I would have had to cancel the item
“We are happy with the rug we received. The service was efficient too even though we had to wait for it for more than a month. It would have been better if we could check the stock on the website before we place the order.”