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Aspect Maintenance Services Ltd Reviews

4.8 Rating 1,779 Reviews

98 %

of reviewers recommend Aspect Maintenance Services Ltd

Company Reviews

4.8

Based on 1,779 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email

About Aspect Maintenance Services Ltd:

Aspect is a property maintenance company with a difference. Our focus on customer service and technical excellence extends to every part of the company. Whatever your property maintenance needs, our highly skilled tradesmen will be happy to help 24/7. Whether you need a gas engineer or a plumber in London, look no further than Aspect.

Visit Website

Phone:

02034116120

Email:

delene.dehaas@aspect.co.uk

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have just finished having a large piece of work done by Aspect. It is absolutely brilliant and I would have no hesitation in recommending, but I have reduced to 4 stars simply because the start date was delayed by 2 days last minute. I do understand this happens, but we would have appreciated more notice.”

Posted 8 years ago

Dear Tom & Sara, we appreciate the feedback and the trust in our work. We are sorry about the delay in starting your work. We will pass this over to our customer care team, so they can keep working on improving our processes.

Posted 8 years ago

“Punctual and helpful. Thank you”

Posted 8 years ago

Hi Sara, thanks for your feedback. We look forward to helping you again in the future, if you ever need any property care assistance.

Posted 8 years ago

“Very prompt, turned up on time, did a great job.”

Posted 8 years ago

Dear John, thanks for your feedback. Please let us know if there is anything else that we can help you with.

Posted 8 years ago

“I have already written one review. The service from the plumber was excellent. Backup and accounts not so good. The invoices were muddled and incorrect, later reviewed and amended. I also asked for a parts invoice in case things went wrong in future and proof of purchase was needed for guarantee purposes. No reply or communication has so far been received. This seems to emphasise the fact that the backup to repairs is not very good at all. I wonder if I'll ever hear anything!”

Posted 8 years ago

Dear Alistair, thanks for your review. We are happy to hear that our plumber did a good job for you. We are passing your request regarding the invoice for the parts to our customer care team and they should be in touch soon. We are sorry about the delay on that.

Posted 8 years ago

“Electrician John Hickey was very friendly and helpful. He arrived late (I think because of traffic) but stayed well into the evening to complete the work. It was all done neatly and satisfactorily.”

Posted 8 years ago

Hi Alice, thanks for your feedback. We appreciate your understanding regarding the traffic and we are happy that John was able to fix your problem in the best possible way.

Posted 8 years ago

“They helpfully provided same-day service for a gas boiler breakdown [& also carried out the annual service]; the engineer was prompt, courteous and reasonably efficient. There was a serious problem with overcharging on the account, due to extras; Aspect were a bit slow in responding to the complaint, but it was resolved; they were also a bit slow in refunding the over-payment. They are a bit expensive, but I would still consider using them again.”

Posted 8 years ago

Dear Robert, we are happy to hear that we were able to solve the problem with your gas boiler. We are sorry to hear about the charging issues, but hopefully everything is solved now. If you need any further assistance, please do get in touch with customercare@aspect.co.uk

Posted 8 years ago

“A little pricey, but service was good and both times the problems were fixed quickly.”

Posted 8 years ago

Hi Jemma, thanks for your feedback. We are always aiming to have the best service possible for our clients, and therefore, prices can seem high however we always try to remain competitive with other companies. One way to get cheaper prices is to keep an eye on our mail marketing, where we often send discounts to our customers.

Posted 8 years ago

“Efficient engineers arrive within that hour rather than some Potemkin hour. I will only book Aspect for all my house issues. They seem to know what they are doing. They carry out the job professionally too. Customer Service division need to concentrate on bookings rather than give incorrect dates and times. That wastes customer time having to contact to have it rectified.”

Posted 8 years ago

Dear Ms. Williams, we are happy that our engineers were able to help you with your property care issues. We always try our best to make sure booking times don't change, however, previous jobs can sometimes overrun which has a knock on effect. Your feedback will definitely be taken in consideration while improving our systems.

Posted 8 years ago

“was in good time and did good job if need in future now i know where to go. thank you for the good job have done . MRS NOLA”

Posted 8 years ago

Dear Mrs Nola, We really appreciate your review and we hope we can help you out again in the future.

Posted 8 years ago

“Quick, efficient and nice. Thanks”

Posted 8 years ago

Dear Ayumi, We really appreciate your review and would welcome any feedback on how we could have made your experience 5 stars. We hope you will consider us for future jobs.

Posted 8 years ago

“Aspect were clean and tidy. They performed the job as requested within the hour allocated. Very professional finish in the bathroom and would use them again.”

Posted 8 years ago

Hi John, Thank you so much for your review. We are always on hand to carry out quality work as efficiently as possible and are glad that you would use us again.

Posted 8 years ago

“Great to be able to get a convenient appointment (i.e. evenings and weekends) on relatively short notice. Good work done efficiently. Final invoice went up considerably from the quote for reasons nobody has explained, but this was amended without much hassle when I pointed it out.”

Posted 8 years ago

Dear Lauren, Thank you so much for your review. Unfortunately problems always seem to manifest in the most inconvenient of hours so that why so we make sure we are available 24/7. We’re sorry to hear about the invoice issue but glad it was sorted. Please let us know if we can assist in any other way.

Posted 8 years ago

“Very happy with the Gas Safety Check. The man that came to do the check was very pleasant and helpful. Wouldn't hesitate in using Aspect.co uk again.”

Posted 9 years ago

Dear Anne, We really appreciate your review and look forward to hearing from you in the future.

Posted 9 years ago

“Excellent plumbing tradesman sent out, and we found it handy to have all services under one umbrella. I could have done with an invoice sent out in advance of billing to know exactly how much I would have to pay. Otherwise, great company and service.”

Posted 9 years ago

Dear Mary, Thanks for your feedback. We're really glad you were happy with the plumbing tradesmen, and will pass on your kinds words to them.

Posted 9 years ago

“The estimator was punctual and helpful. However, it does take too long for Aspect to process things. I should like to see a quicker turnaround.”

Posted 9 years ago

Dear Paul, Thank you for your feedback. It's great to hear you were pleased with the estimator's work. We've taken on board your comments about the processing delays, and will work to improve this internally. However, as we only want to present customers with work of the highest standard, it can take a little while for documents to be ready.

Posted 9 years ago

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Aspect Maintenance Services Ltd is rated 4.8 based on 1,779 reviews