Asos Reviews

3.90 Rating 1,101 Reviews
73% of reviewers recommend Asos
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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Courier, Postal Service
delivery methods
Over a month
average delivery time
Greater than 17%
on-time delivery
Greater than 57%
accurate and undamaged orders
Customer Service
Live Chat, Email, Telephone
communication channels
Over a week
queries resolved in
2 minutes
Avg Email Response Time
Returns & Refunds
Difficult
refunds process
"The delivering service it's really good"
Helpful Report
Posted 1 week ago
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"Great products and prompt delivery, easy to shop with and totally recommend."
Helpful Report
Posted 2 weeks ago
"They delivery and the returns are really quick. The customer service is really eficient. And they have such a huge range of items"
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Posted 2 weeks ago
"Payment options"
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Posted 3 weeks ago
"Fast delivery and easy returns service. Quality is usually always as expected."
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Posted 3 weeks ago
"The easiest and most user friendly website. However quality of products could improve - think they get the products that don’t sell well from brands."
Helpful Report
Posted 1 month ago
"Brilliant variety of products"
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Posted 1 month ago
"Really pleased with my newest jumper which fits well and is also made of recycled wool! Asos delivery is always speedy and returns are so easy. Will definitely use again, especially if they expand the eco collection. Only thing that I would change is less use of plastic packaging!"
Helpful Report
Posted 1 month ago
"I ordered some trainers and they came in excellent time. Process in whole was very nice."
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Posted 1 month ago
"Excellent service. Variety of products"
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Posted 1 month ago
"Very well priced clothing and large range. Only critique is the use of hermes for free deliveries which are not good."
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Posted 1 month ago
"The returns are very straight forward and free. They give a refund and not a credit note which is preferable so that you can shop where you choose"
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Posted 1 month ago
"Was good but item was misdirected so took an extra day"
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Posted 2 months ago
"Really good online service. Products got delivered quickly and the returns procedure was really straight forward. Really pleased with my experience."
Helpful Report
Posted 2 months ago
"good service, very quick and efficient"
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Posted 2 months ago
"My delivery came right on time!"
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Posted 2 months ago
"Fast delivery and good free returns. The dress was good quality and would shop there again."
Helpful Report
Posted 2 months ago
"I'm in love with what ASOS bring for their top trends! Only 4 stars because the delivery was well over a week - it used to be within 3-4 days, what's happened with that!? Apart from that, super happy."
Helpful Report
Posted 3 months ago
"GREAT SERVICE, GREAT ITEM, GREAT FEELING!"
Helpful Report
Posted 3 months ago
"Bought a couple of dresses for a wedding. Sent one back which took a long time to get a refund for but never had that problem before. The dress I kept was really good quality, I'd definitely buy from asos again. Asos has so much choice it's sometimes hard to filter items down to what you're looking for but there is lots of choice in terms of style and budget."
Helpful Report
Posted 3 months ago
Asos is rated 3.90 based on 1,101 reviews

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