Asos Reviews

3.65 Rating 1,233 Reviews
67% of reviewers recommend Asos
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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Courier, Postal Service
delivery methods
Next Day
average delivery time
Greater than 35%
on-time delivery
Greater than 69%
accurate and undamaged orders
Customer Service
Live Chat, Email, Telephone
communication channels
Under an hour
queries resolved in
customer service
2 minutes
Avg Email Response Time
Returns & Refunds
Difficult
refunds process
Could Be Better
returns process
"Good customer services. Efficient delivery. IT issue restricted payment, but then this was sorted. Great product."
Posted 1 month ago
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"quick delivery. good design"
Posted 3 months ago
"The delivering service it's really good"
Posted 6 months ago
"Great products and prompt delivery, easy to shop with and totally recommend."
Posted 6 months ago
"They delivery and the returns are really quick. The customer service is really eficient. And they have such a huge range of items"
Posted 6 months ago
"Payment options"
Posted 6 months ago
"Fast delivery and easy returns service. Quality is usually always as expected."
Posted 6 months ago
"The easiest and most user friendly website. However quality of products could improve - think they get the products that don’t sell well from brands."
Posted 6 months ago
"Brilliant variety of products"
Posted 6 months ago
"Really pleased with my newest jumper which fits well and is also made of recycled wool! Asos delivery is always speedy and returns are so easy. Will definitely use again, especially if they expand the eco collection. Only thing that I would change is less use of plastic packaging!"
Posted 7 months ago
"I ordered some trainers and they came in excellent time. Process in whole was very nice."
Posted 7 months ago
"Excellent service. Variety of products"
Posted 7 months ago
"Very well priced clothing and large range. Only critique is the use of hermes for free deliveries which are not good."
Posted 7 months ago
"The returns are very straight forward and free. They give a refund and not a credit note which is preferable so that you can shop where you choose"
Posted 7 months ago
"Was good but item was misdirected so took an extra day"
Posted 8 months ago
"Really good online service. Products got delivered quickly and the returns procedure was really straight forward. Really pleased with my experience."
Posted 8 months ago
"good service, very quick and efficient"
Posted 8 months ago
"My delivery came right on time!"
Posted 8 months ago
"Fast delivery and good free returns. The dress was good quality and would shop there again."
Posted 8 months ago
"I'm in love with what ASOS bring for their top trends! Only 4 stars because the delivery was well over a week - it used to be within 3-4 days, what's happened with that!? Apart from that, super happy."
Posted 9 months ago
Asos is rated 3.65 based on 1,233 reviews

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