Asos Reviews

Asos have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their refunds. Full Insights

4.07 Rating 879 Reviews
77% of reviewers recommend Asos
Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Courier, Postal Service
delivery methods
Greater than 9%
on-time delivery
Customer Service
Live Chat, Email
communication channels

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"I'm located in Saudi Arabia. T'was my first time to buy an item from Asos - a pair of Nike shoes. After hours of searching around the internet and making sure the athenticity of the product I must say that the product is legit with its origibal box (I was skeptical at first when it was written that it was made from China; but as I checked in the website of nike.com.sa, the country of origin of that particular item is indeed also from China - I bought the product in Asos bec. The size I intended to buy on the official website was unavailable). Product was estimated to be delivered 13th of July, not bad to be delivered a day after - a total of 11 days from my date of order. But I'm not sure if I'll be back again for another purchase as there are a lot of negative feedbacks being written lately and I cannot take any risks although I was really, really anxious on buying my first purchase if I'd ever encounter a problem, but thanks Asos and Aramex delivery as I did not encounter one, nevertheless good rating is all I can give."
Helpful Report
Posted 1 month ago
"Having a specific item I couldn't find elsewhere."
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Posted 1 month ago
"Asos is a company I shop with more than anyone else. The perks of shopping with this company are great, unlimited next day delivery for a year for a tiny fee which saves an incredible amount of money. Gaining points being part of the A-list meaning you end up gaining vouchers to spend just from making purchases, and even a way to pay which means you can try before you buy - which I love. Their own brand clothing is true to size and good quality, and their customer service is good with a pretty forgiving returns policy for when things dont work out. Thanks Asos!"
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Posted 1 month ago
"Endless options of versaille clothes"
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Posted 1 month ago
"Been waiting for some parcels to arrive for a while but i still think they have a very good service and customer care."
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Posted 2 months ago
"They are brilliant. Returns are so simple and they take each delivery case by case."
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Posted 2 months ago
"A broad selection of clothes, with a whole Plus size male area, making buying clothes online for myself, a bigger man, much much easier"
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Posted 3 months ago
"ASOS has been prompt at replying to my emails. The staff on the online chat have been really helpful. The clothes are lovely."
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Posted 3 months ago
"I bought a sports suit and he is very good!"
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Posted 4 months ago
"when the item was problematic they send me another one without any problems during the procedure"
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Posted 4 months ago
"A vast palette of products with acceptable prices. The delivery process is very punctual as well."
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Posted 4 months ago
"Very quick free delivery with good quality dresses. I need to return one dress, so will review the returns when completed."
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Posted 4 months ago
"Straightforward and stress free shopping experience, including returns process"
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Posted 5 months ago
"have a wide selection and are able to search very specifically so helpful if looking for a particular item. quality hard to predict though"
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Posted 5 months ago
"GOOD THINGS, EXPRESS DELIVERY, GOOD QUALITY"
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Posted 5 months ago
"Asos stick many major brands, as well as there own brand which is amazing quality, the customer service team on the live chat are very helpful and are eager to help when there is a problem. The delivery fee is acceptable and fast, they never fail to disappoint. I love the point system as they reward £5 pound vouchers if you shop often just like me, this is a great way of giving back to the loyal customers."
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Posted 5 months ago
"Speedy delivery"
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Posted 5 months ago
"Such a great range of products, you can pretty much find anything on here, with a decent delivery speed as well."
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Posted 6 months ago
"Quick and efficient dispatch of items I needed for a birthday present."
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Posted 6 months ago
"very large selection of goods, some prices are high, delivery cost is also expensive."
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Posted 6 months ago
Asos is rated 4.07 based on 879 reviews
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