Asos Insights

Asos have a Customer Happiness Grade of B-. Customers love their prices and customer service but are unhappy with their refunds.

 

B-
Happiness Grade
A

Price - Excellent

91.20%
Industry Average
" Well fitting, good quality clothing for a reasonable price. Delivery was free for over £25 which is a massive positive compared to some other sites. Delivery is also very quick the majority of the time. "
- Gemma Hollins
" Speedy standard deliver. Cheap prices and free returns "
- Owen Barnicott
" Good quality clothing at competitive prices. "
- Anonymous
Write your review on Asos
B-

Delivery - Fast

73.67%
Industry Average
" Quick delivery as asked "
- Kevin McKenna
" Great range of products, free delivery, free returns...Can you ask for more? "
- Joanna F
" Simple website to navigate, well laid out, great selection if brands and quick delivery options "
- Matthew Stephens
B-
73.86%
Industry Average
" Great range of products, free delivery, free returns...Can you ask for more? "
- Joanna F
" They delivery and the returns are really quick. The customer service is really eficient. And they have such a huge range of items "
- Rebeca
" Speedy standard deliver. Cheap prices and free returns "
- Owen Barnicott
F

Refunds - Difficult

32.28%
Industry Average
" Furthermore a day after delivery was due they hadnt even shipped the items yet and decided half my order was out of stock and refunded them fr no reason. "
- Anonymous
" Furthermore a day after delivery was due they hadnt even shipped the items yet and decided half my order was out of stock and refunded them fr no reason. "
- no
" Requested a refund but did not manage to get it and the items were not returned to me as well. So disappointed. "
- Unhappy customer
B
77.25%
Industry Average
" The delivering service it's really good "
- Anonymous
" Quick efficient service "
- Anonymous
" Fantastic service, great customer service , would definately use agin and recommend. "
- Jeanette Lydon

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