Asos Reviews

"They blocked my account for a package that was lost by UPS! I went above and beyond to look for it, I returned the package never got my money back! Scams. Their specialist team doesn\u2019t exist. They literally suck"

"Terrible store, blocked and did not return the money.\r\n\r\nOrder No. 827226097 04\/26\/2023.\r\nhttps:\/\/post.kz\/services\/postal\/CP052005839KZ\r\n\r\nRefund not received: \u00a3211.97\r\n(the amount of my money that the store misappropriated)\r\n\r\n\r\nThey returned part of the order to them, but they simply blocked and did not return my money.\r\n\r\nThey don't care about their customers, saying that they can't solve the problem they created themselves.\r\n\r\nNever mess with them - they are not adequate.\r\n\r\nIs it possible to unilaterally so unscrupulously?"

"ASOS REFUSE TO HONOR THEIR OWN POLICY. The website clearly says \"orders being shipped from the US to Canada that are under CAD $150 will no longer be subject to duties\"... But I was asked to pay fees on delivery, then I contacted Asos who says this policy is for USA only (LOL it clearly says \"Orders to Canada\"). After wasting 30 minutes waiting in the chat due to \"technical issues\" the person i talked to was very rude, didn't care about me, couldn't even read their own policy, and scammed me pretending I had to pay the fees."

"ASOS REFUSE TO HONOR THEIR OWN POLICY. The website clearly says \"orders being shipped from the US to Canada that are under CAD $150 will no longer be subject to duties\"... But I was asked to pay fees on delivery, then I contacted Asos who says this policy is for USA only (LOL it clearly says \"Orders to Canada\"). After wasting 30 minutes waiting in the chat due to \"technical issues\" the person i talked to was very rude, didn't care about me, couldn't even read their own policy, and scammed me pretending I had to pay the fees."

"One word to describe asos will be (Terrible).\r\n\r\nShopped here since 2002. Been a super loyal customer I make regular purchases for myself, family and friends so I DO keep most of those orders (my card statement is proof of that) I spend a lot.\r\n\r\nBut Lately they've been sending a lot of damaged goods without checking them I've even had things missing from the order with parcels arriving open which I always make note when returning those orders as to reason why I am returning it and contact live chat.\r\n\r\nAnyway now.\r\n\r\nThey have Blocked my account so I went onto live chat to see what's going on and I'm being told it's due to security reasons! Without actually telling me what those security reasons are.\r\n\r\nBreach of GDPR playing with customers sensitive data and not notifying the customer of any reasons as to why they have been blocked.\r\n\r\nAsos do not look at the long term history only recent so if you make a couple of returns in a row even if you spend hundreds they will just block you. Disgusting company got rich off loyal customers like myself and then go and show thanks in this way.\r\n\r\nFurthermore seems they pay trst pilot a lot of money to keep negative reviews removed. I have provided multiple proof of my review yet no response from trust pilot team they keep removing it. Fake platform do not trust the reviews on there.\r\n\r\nI cannot wait for the day Asos go into administration and fyi that wont be long as they are reporting huge losses after the way they have been treating customers it's no wonder. Good riddance I'll take my money elsewhere plenty of better stores online these days."

"This is after I asked a guy in a delivery van outside my flat which was full of ASOS parcels if he had mine and he said no and then he went and i got an email 20 mins later saying couldn't deliver because \"there was an issue accessing the property\""

"I'm a new Asos customer and was delighted with the great prices of the products. I purchased a Premier membership with a next-day delivery option.\r\nOn 11-10-2022 I made 5 orders and my account was blocked as suspicious. I can no longer use it and I cannot even return previously received unsuitable garments.\r\nI spent a lot of money on Asos goods during the week and was charged accordingly, so I am surprised that instead of giving me, as a valuable customer, an extra discount, this company has punished me by blocking my account.\r\nI used my bank (which I have been with for 12 years) payment card. \r\nCustomer service is useless. I have to spend 40 minutes and they are like robots telling me to be patient and wait.\r\nNo additional details are given. There is also no specific reason why the account has been blocked; or why my bank account has been debited for goods that I have not received as they have been cancelled... According to the company\u2019s policy, I should receive my items the next day as a Premier member. Asos cannot be trusted.\r\n\r\nBelow is a quote from a conversation with a customer service representative:\r\n\"ASOS\r\n[16:51:02] I checked the details and didn't find any reason listed here for the account blocked.\r\n[16:51:52] The account get blocked for many reason, when customer found doing suspicious activity, payment method not used correctly.\r\nASOS\r\n[16:52:03] However, non of the issue is mentioned here.\"\r\n\r\nThis morning, one of the customer representatives texted me that my account has been blocked for account security reasons. Does this mean that customer data is easily accessible to fraudsters?!\r\n\r\nThe service is terrible and the response from the technical team takes forever.\r\n\r\nNeedless to say, this is an infringement of consumer rights. \r\nI have never had such a terrible experience before. My account never was blocked by unprofessional staff like at Asos.\r\n\r\nExtremely disappointed."