“I studied the virtual Level 4 Diploma in Event Management and Marketing Communications.
There was limited, if any, support and guidance from lecturers. It felt like the virtual students were forgotten about. Several of the online lectures and resources were not available and I had to email multiple times asking to have resources made available to me.
After paying a substantial amount for the course I was disappointed with the lack of support. Waiting for my final grade was a very poor experience, I was very much left in the dark waiting to receive my grade. When I did finally receive my grade there was no breakdown of my units, no feedback and no percentage.”
Posted 1 month ago
Thank you for your comments about your online course. We are sorry to hear that you felt you had little support. Our distance learning courses are designed to be flexible for students who wish to study independently but still have access to support when they ask for it.
We'd love to have a chat about your experience so that we can improve our service to others. Please contact Student Services to make an appointment with the Principal.
“Really disappointed to have chosen, paid for and invested my time into the Event Management Diploma Course.
I have, on multiple occasions expressed it in the surveys while on the course (I think it was 3 or 4 times) and I always explained that the course and all lessons felt rushed, badly structured and I was generally disappointed.
I was however only contacted in regards to my feedback 2 month after completing my course. The academy's principal Claire suggested we had a call to discuss my disappointment and mentioned a possibility of taking another 18 months course (for free) or a refund she would need to discuss with the "board".
When I thanked her for the course offer and kindly declined explaining that having invested my savings and time into the course once, I just don't see myself doing it again - I don't have time and honestly I am not 100% sure I'd enjoy it.
The principal then changed her attitude completely and I was never offered any gesture or discount taking into consideration the original wording from Claire:
"I understand that you are unhappy with a great deal of the course - something that worries me considering this is the first time I've heard a complaint from you since you started training with the Event Academy.
We wouldn't want to see anyone unhappy or unsatisfied with the course".
What a shame, waste of money and time..”
Posted 1 year ago
Firstly, may we say how sorry we are that you are feeling this way about your experience with us. We understand that the course is a challenging one and there is a lot of content for students to absorb. If you'd like to talk further with a member of the Board about the outcome of your request, please contact Student Services and we can arrange this. In the meantime we'd like to congratulate you on the excellent grade you achieved having completed the course.
“I do not feel as though this course has been particularly beneficial for me.
For the group project, we were put in a group with someone with little to no spoken English skills. It was baffling as to how they were let on the course in the first place, considering that everyone is required to speak for equal amount of time in the pitch with little to no notes. The attendance of this group member in addition to the language struggles was poor, and after frequently informing our course leaders about this, there was little help or support for us. It meant that we were all doing twice as much work for the pitch, which was extremely tiring considering we all worked full time.
Some of the lecturers were fantastic - their in depth knowledge of the industry was often inspiring. Other lecturers, despite being nice people, should definitely not be teachers. Just because someone has been incredibly successful in the events industry does not mean they make a good teacher - this could be said for a few of the lecturers.
Materials for the exam were not released until the week of the exam, and no details about the content/layout were given prior. To be honest, after all of the late nights of hard work for the pitch, I felt somewhat deflated and lacked motivation for the exam.
I do think this course has fantastic potential, but feel as though the leaders need to take time to reflect upon feedback from students - and certainly more formal assessment of spoken English is something that should be considered immediately when accepting international students.”
Posted 3 years ago
Thank you for taking the time to write a review. We're so sorry your experience with us wasn't all you'd hoped for, and we've shared your feedback with the team. We wish you the best of luck in your future career.