“I purchased the item the first of December. I received and email from you asking if I liked my purchase but it had not been delivered. I called customer service and was told it had been damaged and she would have another shipment sent out right away. I asked if it would arrive by Christmas and was told it would. I am writing this on Christmas morning and still no delivery. I ordered three items so I am missing three Christmas presents. So disappointing. :(”
Hi Pam,
Thank you for taking the time to leave a review - I can only apologise you haven't received your order. I have spoken with my US Colleague Brenda who has resolved this for you - if you have any other queries regarding this please do get back in touch with her.
Thanks,
Laura
“I sent this email to your website days ago. Still haven't had any response. And now I get these emails about how you did, when I still haven't received the item. Where is my item?
Bestellnummer: ART3000000094
Hello, I got two things about this order.
One, why are you charging me delivery when in your website there's a top banner that says free deliveries? It's not an honest way to lure customers.
Second, can you please send me the tracking number of my order? it's been 5 days since my order, I'd like to know the status.
thanks
Carlos”
Hi Agnes, Thank you for your review
I have looked into this for you and can see that this has been delivered now, if you have any further queries please do not hesitate to contact our Customer Service team. Thank You
