Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Artificial Grass Direct Reviews

4.7 Rating 393 Reviews

92 %

of reviewers recommend Artificial Grass Direct

Company Reviews

Product Reviews

4.7

Based on 393 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Artificial Grass Direct:

At Artificial Grass Direct Limited, we have over 20 years experience of supplying artificial grass to domestic consumers, landscapers and retail and we never forget that the customer has a choice; which is why we constantly strive to offer the very best products at highly competitive prices and commit to levels of service unrivalled in the industry.

At Artificial Grass Direct we pride ourselves on providing our customers with a professional, personal service.

Also! We sometimes get confused for a different company. We are http://ArtificialGrass-Direct.com. Our friendly team would love to talk to you if you would like to call 0845 177 1664 – or visit us at - http://artificialgrass-direct.com

Visit Website

Phone:

0845 177 1664

Email:

sales@artificialgrass-direct.com

Location:

16 Hallsteads Business ParkDove HolesBuxtonSK17 8BJ
Buxton
SK17 8BJ

Artificial Grass Direct 5 star review on 11th November 2023

Artificial Grass Direct 5 star review on 15th October 2023

Artificial Grass Direct 5 star review on 3rd September 2023

Phillip Merrison

Artificial Grass Direct 5 star review on 3rd September 2023

Phillip Merrison

Artificial Grass Direct 5 star review on 27th August 2023

Marija Atanasova

Artificial Grass Direct 5 star review on 23rd June 2023

Artificial Grass Direct 5 star review on 21st May 2023

93

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“38mm 5m roll , perfect for what I needed , good strong and plenty thickness, perfect for me dog and kids”

Artificial Grass Direct 5 star review on 23rd June 2023

Helpful Report

Posted 9 months ago

“Excellent fast service”

Posted 1 week ago

“The second time I've ordered. Price and delivery were good. Very happy with the product.”

Posted 2 weeks ago

“Excellent all round”

Posted 3 weeks ago

“Machine edge not grey, needed trimming. Finish surface looks ok though.”

Posted 2 months ago

“Great customer service, they were able to expedite my order and deliver within 48 hours. Very happy with the product.”

Artificial Grass Direct 5 star review on 11th November 2023

Posted 5 months ago

“Only a pleasure to deal with them hence my 3rd purchase!”

Posted 5 months ago

“Great quality grass, quick delivery and helpful delivery man.”

Artificial Grass Direct 5 star review on 15th October 2023

Posted 6 months ago

Thank you so much for your 5-star rating of Artificial Grass Direct, Jonathan! We are so pleased to hear that you enjoyed our grass.

Posted 5 months ago

“Didnt call me back when they said they would, late delivery. Not good”

Posted 6 months ago

Hi James, Many thanks for you review. Firstly please accept our apologies for the problems you have experienced with this order. Following your comments we have discussed with the team and steps are in place to ensure that this is not a repeat occurrence. Thank you for placing your order and should you have any queries moving forward please don't hesitate to contact us. With kind regards, Rebecca

Posted 6 months ago

“excellent product and service 5Stars Thank you”

Posted 6 months ago

Good Morning Joe, Many thanks for your comments. If you should have any queries moving forward please don't hesitate to contact us. Kind regards, Rebecca

Posted 6 months ago

“Product not like Astro grass very coarse and don’t like it, feels harsh”

Posted 7 months ago

“Delivered quickly. Can’t comment on how they work as edging. My plan is to use them as a non-rotting shed base.”

Posted 7 months ago

Thank you for your 5-star rating of Artificial Grass Direct, Jon! We're glad to hear that your delivery experience was easy and timely. We appreciate your using our product for a shed base as well; please do let us know if there's anything we can do to improve your experience!

Posted 6 months ago

“Great product, very quick delivery. No fuss, very happy.”

Posted 7 months ago

Many thanks for your comments. If you should have any queries moving forward, please don't hesitate to contact us. Kind regards, Rebecca

Posted 6 months ago

“Purchased to put over our decking. Initially felt this 38mm was a bit disappointing. The platform isn’t very dense. But we had the underlay & decided to go with it. It’s lovely & looking absolutely great. So for the price we’ve achieved the look we wanted. Suggest you oder the free samples & make your choice from there. Depends on your funds. Fast delivery.”

Artificial Grass Direct 5 star review on 3rd September 2023

Artificial Grass Direct 5 star review on 3rd September 2023

Posted 7 months ago

Hi Phillip. Many thanks for your comments received. If you should have any queries moving forward, please don't hesitate to contact us. Kind regards, Rebecca

Posted 6 months ago

“Great quality artificial grass at affordable price, probably one of the cheapest on the market. Highly recommend them!”

Artificial Grass Direct 5 star review on 27th August 2023

Posted 7 months ago

Hi Marija, Many thanks for your comments. If you should have any queries moving forward, please don't hesitate to contact us. Kind regards, Rebecca

Posted 6 months ago

“Excellent service from this company and the quality of the grass was as advertised. Delivery was well within the timescales, and a change of time and date was communicated well.”

Posted 8 months ago

Hi Gareth, Many thanks for your comments. If you should have any queries moving forward, please don't hesitate to contact us. Kind regards, Rebecca

Posted 6 months ago

“Ordered New Monarch grass, received Elmer ... phoned they told me it was New Monarch. Required some more they gave me better deal... no wonder they sent me Elmer again which is much cheaper than the one i paid for the first time.... dont trust them....”

Posted 8 months ago

“Great price and the product is of great quality too. Did not make to just send out 1 driver to deliver a 200KG plus roll and needed 2 additional people to help the driver lift it out of the delivery vehicle.”

Posted 8 months ago

“Fantastic grass got elber excellent quality will recommend brilliant price as well keep keeping them low”

Posted 8 months ago

“VERY GOOD QUALITY FAST DELIVERY. THANK YOU”

Posted 8 months ago

“Very pleased with my Artificial Grass it looks fabulous quality. Very thick and heavy. Spoke to the company direct for some advice and he was friendly and very helpful. Went online and placed my order which was very easy so much so that my sister is going to order some as well.”

Posted 8 months ago

«
1
2
3
4
5
»

Artificial Grass Direct is rated 4.7 based on 393 reviews