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Artificial Grass Direct Reviews

4.7 Rating 393 Reviews
92 %
of reviewers recommend Artificial Grass Direct
Company Reviews Product Reviews
107
 Metrics Info
4.7
Based on 393 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 83%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Read Artificial Grass Direct Reviews

About Artificial Grass Direct:

At Artificial Grass Direct Limited, we have over 20 years experience of supplying artificial grass to domestic consumers, landscapers and retail and we never forget that the customer has a choice; which is why we constantly strive to offer the very best products at highly competitive prices and commit to levels of service unrivalled in the industry.

At Artificial Grass Direct we pride ourselves on providing our customers with a professional, personal service.

Also! We sometimes get confused for a different company. We are http://ArtificialGrass-Direct.com. Our friendly team would love to talk to you if you would like to call 0845 177 1664 – or visit us at - http://artificialgrass-direct.com

Visit Website

Phone:

0845 177 1664

Email:

sales@artificialgrass-direct.com

Location:

16 Hallsteads Business ParkDove HolesBuxtonSK17 8BJ
Buxton
SK17 8BJ

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Nicola Mckeown
Verified Buyer
“Customer Service kept us updated, The delivery driver was really pleasant and helpful, the grass is stunning. Quick delivery would highly recommend”
Helpful Report
Posted 9 months ago
Kenneth Davis
Verified Buyer
“Composite edging lengths delivered without any problems.”
Helpful Report
Posted 9 months ago
Anonymous
Verified Buyer
“The service from the company was 1st class good price very helpful when asked questions and delivered when they said. The only thing that let it all down was the delivery driver. Now I know the policy is to drop it at the front of the house!! And it's down to the discretion of the driver to change. But when asked if he could please deliver to the back of the house (good access) and he says yes no problem!! I will find the back!! I shut the front door go and open the back gate, and find that he's just left it all at the front of the house and gone!! Didn't even attempt to deliver to the back. My advice if this happens to anyone DON'T sign the delivery note until its where it has been agreed that driver will leave it. This action spoilt what was a very positive purchase from the company,”
Helpful Report
Posted 9 months ago
Richard Murden
Verified Buyer
“Good quality grass. Exactly as described. Delivery quick.”
Helpful Report
Posted 9 months ago
Anonymous
Verified Buyer
“Was very easy to order, and the delivery was very quick. We are still working on the garden so have not laid the grass yet. We will send a photo once laid .”
Helpful Report
Posted 9 months ago
Wilma Hetherington
Verified Buyer
“Quick and efficient service”
Helpful Report
Posted 9 months ago
Robert Townsley
Verified Buyer
“ordering was a breeze and the delivery driver was spot on the only downside was the communication as my order was delayed and I had no reply to my call or Email”
Helpful Report
Posted 9 months ago
Mark Cottam
Verified Buyer
“38mm 5m roll , perfect for what I needed , good strong and plenty thickness, perfect for me dog and kids”
Artificial Grass Direct 5 star review on 23rd June 2023
Helpful Report
Posted 9 months ago
Debra Keable
Verified Buyer
“They were very helpful and gave us good advice and information which we could use to order items correctly. The prices were very good and delivery was prompt and on time.”
Helpful Report
Posted 10 months ago
Matthew Page
Verified Buyer
“Great quality and fast delivery, second time I have used them.”
Artificial Grass Direct 5 star review on 21st May 2023
Helpful Report
Posted 10 months ago
Julie Mckay
Verified Buyer
“Perfect for what we needed..fast delivery would recommend”
Helpful Report
Posted 11 months ago
ANDREW MONKMAN
Verified Buyer
“Excellent grass , delivery takes 5 days so allow a week minimum”
Helpful Report
Posted 11 months ago
Abigail Gee
Verified Buyer
“Saved myself about £1200 laying it myself. It’s hard graft but easy enough with a sharp Stanley blade. Looks great down and I used the dog urine neutralising granuals both under and over the turf.”
Artificial Grass Direct 5 star review on 7th May 2023 Artificial Grass Direct 5 star review on 7th May 2023
Helpful Report
Posted 11 months ago
Darren Allpress
Verified Buyer
“Very poor communication second time using them won't be coming back”
Helpful Report
Posted 11 months ago
Leanne Ridge
Verified Buyer
“Kept me updated of likely delivery dates. Delivered exactly what was order to the place where I requested and is now installed. Very happy :-)”
Helpful Report
Posted 11 months ago
Dean Miller
Verified Buyer
“Great communication with seller , product great value for money and would defo recommend .”
Artificial Grass Direct 5 star review on 15th April 2023
Helpful Report
Posted 1 year ago
Felicity Evans
Verified Buyer
“Terrible delivery time when it came all the accessories weren't there when you run a business this not acceptable Delivery driver was great and very helpful”
Helpful Report
Posted 1 year ago
Hi Felicity. We are so sorry that the accesories were missing and your delivery was slow. I will look into this and ensure that this doesn't happen again. We hope you enjoy your new garden. Kind regards, Amy Head of Sales
Posted 1 year ago
Christine Walker
Verified Buyer
“Lovely realistic grass. Went down a dream and looks wonderful. The dog and cat love rolling on it.”
Helpful Report
Posted 1 year ago
Oh lovely!!! Glad they're enjoying it too!
Posted 1 year ago
Dean Wallington
Verified Buyer
“I have used Artificial Grass direct many times in the past but my recent experience fell well below the standards I have come to expect. This was actually very disappointing because I'm now thinking about seeking other options. However they did give a little gesture of goodwill to try and compensate for any inconvenience.”
Helpful Report
Posted 1 year ago
Antony Snook
Verified Buyer
“Delivery on time, grass is good quality. Just straight forward without any problems”
Helpful Report
Posted 1 year ago
Thanks for taking the time to review us Antony! Enjoy your new garden.
Posted 1 year ago
Artificial Grass Direct is rated 4.7 based on 393 reviews
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