Artifact Lighting Ltd. Reviews

Name: Artifact Lighting Ltd.
Address: Artifact Lighting Ltd,, Centurion House, Woodside Road,, Bournemouth, Dorset
Rating: 4.80

4.8 Rating 435 Reviews

97 %

of reviewers recommend Artifact Lighting Ltd.

4.8

Based on 435 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01202942810

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Artifact Lighting Ltd. 5 star review on 28th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, arrived quickly, well packed in eco paper and very good quality. Can't wait to get them installed!”

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Posted 2 years ago

“My second order this time for kitchen task lighting the olive grey wall lights are beautiful solid and very well packaged. Great stuff!”

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Posted 2 years ago

“Ordered 3 glass pendant lights. 1 arrived completely broken. I suspect from the poor packaging. Immediately contacted customer services by email (it is not possible to telephone) and have received no response.”

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Posted 2 years ago

We are closed over the weekend when this email was sent. We picked it up first thing Monday morning and dispatched a replacement shade the same day.

Posted 2 months ago

“Can’t wait to get this fitted in my kitchen. Very quick delivery and extremely well packed. Love all the colours and like the way you can chose different flex colours. And love that this is made in Britain.”

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Posted 2 years ago

“Really good service & communication. A small omission from the order was very quickly rectified, despatched for next day delivery with a great response. Great to deal with and won't hesitate to purchase from again.”

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Posted 2 years ago

“Absolutely beautiful lights and great quality. An initial problem was dealt with immediately and I’d definitely recommend this great lighting company.”

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Posted 2 years ago

“Update: Artifact sent us the missing items after a couple of attempts of reaching them and accidental delays. I still think it would be useful for them to have a phone number or live chat in the case of issues with orders placed, as email is not always 100% and you can never be sure it has been received. The product is very nice and we expect to order again. We have ordered twice from Artifact Lighting and think the lighting is nice. However, on the second order a small part of the order (the rose, cup & flex) to one of the lights was missing - they sent 3 instead of 4. Prior to making the orders, I did not realise that there is no way of contacting them by phone, and they are not responding via the only method of communication that they provide (email) - it has already been several days. It makes no sense from a business perspective - they have already sent me 95% of the order by value and until now I was planning on making more orders in the future. So in short, if there is a problem with the order there seems to be no functioning customer service communication channel. Really disappointed as I want to support locally UK made products and this is one of few. My advice to the company is that if you really don't want to receive phone calls because it costs too much, you need to provide a responsive communication channel alternative like online chat or prompt email response when there is a problem with an order - no response is just not acceptable or fair to the customer. The only other option is to dispute the credit card charge, which is a hassle for all concerned.”

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Posted 2 years ago

“Quality products delivered safely and speedily”

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Posted 2 years ago

“Very happy with what I received, the product was of very good quality & delivered promptly. Thanks Robert”

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Posted 2 years ago

“Prompt service and delivery. The light is perfect for the space. Well made and good value so will certainly be using Artifact Lighting again.”

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Posted 2 years ago

“The lights arrived in good time and perfect condition. They look great!”

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Posted 2 years ago

“A very fast service with lots of communication at each stage. Everything arrived on time, carefully packed and with everything needed for fitting. Very impressed.”

Artifact Lighting Ltd. 5 star review on 5th August 2021

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Posted 2 years ago

“Well quality .. elegant.. wish you made for outdoors too. It would be matching for my take away converted shipping container …”

Artifact Lighting Ltd. 5 star review on 2nd August 2021

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Posted 2 years ago

“Very quick delivery and the quality of their products is great”

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Posted 2 years ago

“The light is perfect for what we wanted, easy to install”

Artifact Lighting Ltd. 5 star review on 11th July 2021

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Posted 2 years ago

“I have bought twice from Artifact and their service is excellent. The products - Vintage Prismatic pendant shade - are fantastic quality and provide the loveliest warm effective light.”

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Posted 2 years ago

“Prompt delivery of a well packaged quality product with all parts supplied. Well designed and well finished lamp and fittings. Excellent instructions available on line. A very satisfied customer.”

Artifact Lighting Ltd. 5 star review on 22nd June 2021

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Posted 2 years ago

“Great service, lovely products and reasonably priced.”

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Posted 2 years ago

“Swift delivery BUT Artifact sent the WRONG PRODUCT Emailed (there is no contact number) to explain the incorrect delivery despite being billed for a more expensive fitting with no response. The next day I received a request for a review.... I am waiting for a refund and will not be buying anything from here again”

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Posted 2 years ago

We try our best to pack all orders correctly but unfortunately occasionally human nature creeps in and we make a mistake. We are closed over the weekend when this email was sent but we picked it up first thing Monday morning and sent out the correct parts. We are sorry for any stress caused by our packing error.

Posted 2 months ago

“Very professional and friendly, easy to use website and very efficient delivery. we had an issue with damage on one of the pendant shades delivered to us. Artifact Lighting immediately sent us a replacement without question. Amazing customer service and shall be recommending to friends and family.”

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Posted 2 years ago

Artifact Lighting Ltd. is rated 4.8 based on 435 reviews