Arrow Electrical Reviews

Name: Arrow Electrical
Address: 245-247 Cricklewood Broadway, London
Rating: 4.66

4.7 Rating 192 Reviews

94 %

of reviewers recommend Arrow Electrical

4.7

Based on 192 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

020 8450 0000

Email:

info@arrowelectricals.co.uk

Location:

245-247 Cricklewood Broadway
London
NW2 6NY

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Arrow Electrical 1 star review on 21st May 2021

Anonymous

Anonymous // 01/01/2019

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“Awful company. Sub standard customer service which takes no action nor responsibility for selling defective products. I would not recommend buying from this site nor its parent company.”

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Posted 3 months ago

“Nice products, but dreadful customer service. One wall light arrived broken - and I was made to feel it was "my fault" as I hadn't let them know within "their" specified returns time, even though - legally - they were completely wrong. Stroppy, unhelpful service by their online websales team. Never use them again, for that reason alone. Note to manager: get your staff trained in how to be pleasant, with less arrogance please. Difficult customers exist, for sure. But they should know the difference and respond accordingly.”

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Posted 5 months ago

“lost my item while shipping, refused to replace it. instead, they wanted me to buy another one(!)”

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Posted 6 months ago

“Very good customer service and quick deliveries. 100% customer satisfaction.”

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Posted 6 months ago

“Dealt with the return and replacement of faulty products efficiently and with courtesy, very happy with the service.”

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Posted 6 months ago

“wrongly addressed, item lost. 'senior manager' blamed me (what?!) and refused to replace the item. instead she wanted me to buy it again (and trust them to ship it?!) go to the store. don't shop online and suffer a painful(expensive) loss.”

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Posted 7 months ago

“Henry was very professional and got the job done in a timely manner and doing a great job. The price was lower than what we were expecting. He was at our house within 30 min of me calling with our problem. We will definitely be using Arrow again”

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Posted 2 years ago

“Be warned that the Marcus Heritage Brass electrical sockets sold by Arrow Electrical have 'ON' written in red capitals on them, which makes the look really cheap! This was not displayed on their Marcus' brochure.”

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Posted 2 years ago

“Arrow has helped my house come together so beautifully! i could not be happier with the choices of lights that we bought. We got the AR7510 + AR7610 and they have added so much character to the house! will recommend to our friends! Thank you again!”

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Posted 3 years ago

“Thank you Manish from the Chiswick branch for making the special effort to come out and fit our bulbs. Excellent service.”

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Posted 3 years ago

“received bulbs all fine, .”

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Posted 4 years ago

“Ordered the wrong product online which I returned to the Wimbledon shop where I bought the correct item. Great customer service and follow up from Natalie. Overall a good experience and the Wimbledon store is fab!”

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Posted 4 years ago

“Nothing received so far. Payment made on 16/3/20. No email no update whether the item is dispatched or not. Called on Monday 23/3/20 and was advised item coming from Germany and is in Uk and will be delivered Wednesday or Thursday. No item received no email to update. I totally understand re: present crisis about Covid19 but customer service is quite poor.”

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Posted 4 years ago

“I’ve yet to get the light fitted but am very impressed by the courteous lady who arranged for the delivery and kept me fully informed.”

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Posted 4 years ago

“Actually the best LED cieling light I've ever encountered. Company was great and dispatched quickly too.”

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Posted 4 years ago

Hi there, thank you for the great review! We are glad to hear positive reviews about our lighting.

Posted 4 years ago

“Order arrived on time, with some elements missing but delivered within the hour following my call”

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Posted 4 years ago

“The order I made online went through the shop I chose to collect it from however there was no notification that it was ready to collect either by text or email. Otherwise fine.”