Arena Flowers Reviews

Name: Arena Flowers
Rating: 4.27

4.3 Rating 1,476 Reviews

76 %

of reviewers recommend Arena Flowers

Company Reviews

Metrics

Info

4.3

Based on 1,476 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 0350 581

Email:

customer@arenaflowers.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Failed on all accounts to provide the service paid for. Totally dissatisfied. Would definitely not recommend.”

Helpful Report

Posted 5 years ago

Dear Chrissie, Thank you for your review. We are truly sorry that your flowers were not delivered as requested. We have definitely passed it on to our outlet in Ireland to be investigated and hopefully can be prevented from happening again in the future. We have offered you an appropriate solution on this occasion which you have accepted. Once again we sincerely apologise for all the inconvenience and disappointment caused. Kind regards, Arena Flowers

Posted 5 years ago

“I am delighted to have found Arena Flowers. Not only are their flowers very special, but the web site makes ordering painless and their response is quick, friendly and efficient. Well done and thank you.”

Helpful Report

Posted 5 years ago

“Residing in California and using Arena Flowers services in past years for a delivery in the United Kingdom I must say it was relatively streamlined and I later understood the flowers were beautiful. I would highly recommend Arena Flowers.”

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Posted 5 years ago

“Thank you - the flowers were perfect, the recipient was delighted and they arrived in the morning-will definitely use Arena Flowers again.”

Helpful Report

Posted 5 years ago

“ordered flowers, a birthday balloon and chocolates, from South Africa for delivery to my daughter in Wales, for her birthday. The online ordering process was fairly simple. The order was delivered on time to my daughter, as requested. Everything from the box it was delivered in, to the flowers, balloon and chocolates was awesome. My daughter was absolutely thrilled. Arana Flowers executed everything they promised, and I would definitely use them again.”

Helpful Report

Posted 5 years ago

“I ordered a bouquet online for my sister and her fiance in memory of their son who passed 1 year ago today. I paid additional for the flowers to be delivered between 8am and 1pm and they did not arrive. My sister and her fiance had plans to honour the life of their son which they put off to stay in for this delivery after I told them I had something being delivered before 1pm. The fact they didn't turn up, nor did I receive an update is unacceptable and I am disgusted at the lack of customer service provided in this situation. I don't care if it is Arena Flowers or the courier service used at fault but I paid for a service that wasn't provided. Flowers seemed insignificant given the severe sensitivity of the situation but gave me a little bit of comfort that my family would receive as a gesture of love at a horrible time. I will not be using Arena Flowers again and will be sure to advise against anyone I know who considers it.”

Helpful Report

Posted 5 years ago

Dear Jamie, Thank you for taking your time out to let us know about this disappointing experience. As the flowers were for such a sensitive occasion, we can see that our customer service team tried their very hardest to have this issues rectified in an efficient and professional manner. Having to rely on our external courier service to deliver our flowers, this can be sometimes unfortunately difficult, but we can see that our team offered you the most appropriate solution on that day, also kept you updated on the next day and informed you as soon as the flowers were delivered. As we understand that nothing can rectify this sad occasion, please rest assured, that we will work very hard with our courier service to prevent this from happening again. Once again we sincerely apologise for all the inconvenience and disappointment caused and we cannot put in words how truly sorry we are that the flowers could not be delivered on that special date. Kind regards, Arena Flowers

Posted 5 years ago

“Daughter in law delighted with beautiful arrangement. Said it was lovely & fresh”

Helpful Report

Posted 5 years ago

“A great section and system is streamlined to make ordering as easy as possible. Customer service is friendly and effective. I highly recommend as more personal than the big high street stores.”

Helpful Report

Posted 5 years ago

“Easy to navigate website and very helpful staff if needed. My order of flowers arrived as described and on time. Excellent value for money.”

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Posted 5 years ago

“Arena flowers is for many years now my goto for sending flowers to my sister - wonderfully reliable, wonderfully fresh flowers, beautifully composed bouquets. You never failed to satisfy :)”

Helpful Report

Posted 5 years ago

“I ordered a funeral sheaf from Arena at short notice for delivery on 05/10/2018. The procedure was easy, order accepted and delivered on time. Excellent service. Thank you.”

Helpful Report

Posted 5 years ago

“Excellent service for an international delivery to London. Ordered a "Florist's Choice" bouquet which arrived exactly as pictured and on schedule. It was beautiful and the flower's were very fresh. Happy with the reasonable price.”

Helpful Report

Posted 5 years ago

“Booked delivery for today for the 09:00- 18:00 slot. Delivery arrived at 19:46.”

Helpful Report

Posted 5 years ago

Dear Tim, Thank you for your review and we are very sorry for the delay in replying and also for the delivery delay. The Flowers should have definitely been delivered by 6pm and we sincerely apologise that this did not happen. Our Customer Service team has been in touch with you in the meantime to offer you an appropriate solution and please reply to their email if you would like to accept that. Once again we sincerely apologise for all the inconvenience and disappointment caused on this occasion. Kind regards, Arena Flowers

Posted 5 years ago

“I had problems with inputting my payment details - I had to try 3 times. Also, I am being addressed as MRS K L with no surname. The instructions are not always clear. However, the flower choice is great and they look very fresh. I hope they will turn out to be so when they arrive with my friend.”

Helpful Report

Posted 5 years ago

Dear Karen, Thank you for your review and we are very sorry for the late reply. We have passed the issue on to our IT team in regards to the payment and we hope that this will be fixed as soon as possible. In regards to your comment about your name, we use the names which are given to us for the bankcard. Unfortunately, sometimes only initials will be used, for the first name and therefore we have only addressed you with that. However, we have now changed this in our system as well. We are very sorry for any inconvenience caused and we hope your recipient can enjoy the flowers. Kind regards, Arena Flowers

Posted 5 years ago

“You have always done a good job for us , which is great when we are on the otherside of the world !”

Helpful Report

Posted 5 years ago

“I did have a problem with the "color" of my flowers (the arrangement itself was exquisite) sent to Canada with ARENA flowers but since they have been in touch with me and profusely apologised. Therefore with the recent technicality and service I will be using this company for my Christmas flower arrangements Therefore thanks ARENA Flowers for sorting out my problem Joan Stevens Whitley Bay England”

Helpful Report

Posted 5 years ago

“Webb site easy to use, nice amount to choice from”

Helpful Report

Posted 5 years ago

“My order.no. 7843478 for a 50th birthday Incorrect color of orchids ordered pink not yellow Orchids were smaller than illustrated on website arrived at address 4-00 pm on day of delivery Little dissapointed”

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Posted 5 years ago

“Always high quality flowers and superbly efficient delivery with Arena Flowers. I have used them for several years now and will continue to do so.”

Helpful Report

Posted 5 years ago

“I ordered a bouquet of flowers yesterday at 6pm. They were delivered by 10am this morning and the recipient is over the moon with them, describing them as beautiful. I couldn't be happier with the service from start to finish and will definately be using Arena in the future. Thank you Arena Flowers!”

Helpful Report

Posted 5 years ago

Arena Flowers is rated 4.3 based on 1,476 reviews