Arena Flowers Reviews

Name: Arena Flowers
Rating: 4.27

4.3 Rating 1,476 Reviews

76 %

of reviewers recommend Arena Flowers

Company Reviews

Metrics

Info

4.3

Based on 1,476 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 0350 581

Email:

customer@arenaflowers.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Roses were wilting before even unwrapped Surprise gift as new home present Would not recommend”

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Posted 3 years ago

“On arrival flowers were wilting. They were a birthday surprise. Look as if they had been in the post for a week . Very disappointed would not recommend”

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Posted 3 years ago

“I wish I could give less than a star to Arena Flowers. Today is the 10th of March and I still haven't received the flowers ordered on the 8th of March. The flowers have been driving around for 3 days and we all know that flowers last a max of 3 days without soil. The annoying part of the story is the customer service. Even though I called them a dozen times, they still haven't done anything but waiting for a reply from the delivery company. I spent 70 pounds on faded flowers that I haven't even received. I'm frustrated. DONT BUY ANYTHING FROM ARENA FLOWERS if you want to make someone's day. They will probably end up with disappointment too.”

Helpful Report

Posted 3 years ago

“Avoid - Very poor quality flowers on Valetines Day and poor customer service Based on reviews everywhere I ordered flowers from Arena Flowers for my wife for Valetines day. Romance-1 £45 They turned up on time - that's as good as it got. The flowers looked old and tired with petals on the edges and in the centre of the buds showing signs of ageing / dying. Really spoilt the day and looked like I'd bought some cheap flowers. I raised a complaint via email and was sent a very poor reply, paraphrasing, give them a couple of days and take off the dead petals they will get better! Apart from being a ridiculous response - they haven't got any better. "if their quality does not improve, please get back in touch and we would be more than happy to make this right for you." 3 more emails, a contact via their web-site with no further replies and a phone call to be told they only deal with complaints via email. I'm still waiting. I'll keep trying but I won't be buying from them again or recommending them to anyone.”

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Posted 3 years ago

“Brilliant flowers. I have had the fortnightly subscription for the last year, and have had fantastic value for money, from Roses to hydrangeas, mimosa, even a Xmas tree with lights. Today I sent a friend the ... Never far awsy flowers, and she is delighted. Try them, i really recommend.”

Helpful Report

Posted 3 years ago

“I had given feedback on here when it happened but held back on being totally honest as felt bad ( I know what am I like) The truth is the flowers in no way reflected the picture online ( and I know they are not fully out when delivered) I can honestly say I was so very embarrassed when the person we sent them to showed us a pic, firstly I cried as this poor 82 year old had been sitting on her own for 16 weeks due to COVID and we were so happy to send her a £36 bouquet Long story short they send a second bunch still didn’t resemble the online pic I feel this is so very misleading and keep thinking if she hadn’t of sent us a picture we would never have known we were getting ripped off. There I’ve been very honest now to rectify my previous post. The 2nd bouquet had 3 extra flowers in but when we checked pic online the stems in the vase there were at least 8 more stems than we recurved. ( the vase in pic online was not the one we received we received a 89p type from cheap shop) They should of refunded us as trade description wrong. Would never buy from this company again. The 1 out of 5 was for them replying to my email quickly.”

Helpful Report

Posted 3 years ago

“I have ordered 3 bunches the first came fine the second was awful but i gave them the benefit of the doubt as it had been especially hot and assumed that had affected the quality. The third bunch was worse! I contacted them and they simply replaced the third bunch not the second which were brought around the same time so now im out of lots of money with two dead bunches and one mediocre one. It was embarrassing as they were gifts and i refused to give them as it made me look like i went to the reduced section of Asda and brought them!”

Helpful Report

Posted 3 years ago

“Orders flowers in a vase for 82 year old aunt, hugely dissatisfied with the picture aunt sent us of flowers, The flowers were £36 and I have had better glowers from Tesco for £6. The picture was hugely misleading online, also there were no Lily’s in the bouquet sent. Had used this company before and was so pleased with not sure if it’s new people but was shocked and upset. The great news is that after complaint they sent another bouquet the following day, when aunt send us a pic the flowers were much better eg they had some Lily’s in the bouquet. So I happy with the service from Chris but a little hesitant to use this company again which is a shame as the Xmas flowers were fabulous.”

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Posted 3 years ago

“Great customer service and communication. Prompt delivery. Would use again.”

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Posted 3 years ago

“I ordered flowers never arrived money was taken out of my bank no explanation why they was not sent never use theses again”

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Posted 3 years ago

“Did not arrive to my poor friend in hospital. Did not tell me they didn’t. Where Arena flowers# going to just keep my money”

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Posted 4 years ago

“Shitty AF.. IF U DON'T SEE RECENT REVIEWS BY PPL ON ARENA FLOWER THEN IT'S BECAUSE THEY DELETE IT. THE FLOWER I ORDERED WAS WORTH 1500 VLAENTINO ROSA AND LOOKED LIKE BLOODY 200 RS FLOWER... DELIVERED 4 DAYS LATE... SHAME ON U PPL..”

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Posted 4 years ago

“a poor experience. didn't get the product on the same delivery day. poor customer support”

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Posted 4 years ago

“Didn’t receive flowers on valentines days due to delivery 8 to 6, when ordering there is a box you can write in for special requests I asked if the flowers could be delivered between 8- 4 , didn’t happen nor did they notify me that this cannot be archived, if they had I could of ordered from inter flora like I have in the past(stick with what works). Any way at 5:35 I phoned the guy he said there was 6 more drops before mine, unless he was superman he wasn’t making 6pm drop off anyway! So he gave me 2 options pick up from selby there depot, 25miles away at god knows what time! Or they can redeliver the next day, we have planned to go to London this weekend, valentines so will not be in. He said maybe a neighbour can water them or leave outside my house (not that there is a storm this weekend!!!!! So hopefully my neighbours are in and I can collect the wilted flowers Sunday. O yeah he did say he would call me back to let me know..... no he didn’t! Will not purchase again and will advise none else dose VERY POOR!!”

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Posted 4 years ago

“My friend received her letterbox flowers today and said they were beautiful! Delivery and service were spot on.Thank you!”

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Posted 4 years ago

“I ordered a lovely white spray for my brothers recent funeral . The flowers were excellent. Icant thank arena flowers enough for there excellent service.”

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Posted 4 years ago

“Had flowers delivered from UK to USE and.very pleased with delivery service and the.quality of the.flowers delivered”

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Posted 4 years ago

“While placing my order on-line I struggled a couple of times so 'phoned through to Arena to get some help. On each occasion I was met with patience & courteous. Subsequently, and no doubt to put my mind at rest, I received a telephone call to tell me my order had been received and was bing processed. My regards to the staff at Arena.”

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Posted 4 years ago

“Perfectly delivered flowers”

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Posted 4 years ago

“Very pleased with the service and I am assured that the flowers are lovely - just what I ordered. Was a bit puzzled by the text and email from Yodel about delivering a parcel as I was not expecting anything but it became clear that it was the flowers!”

Helpful Report

Posted 4 years ago

Arena Flowers is rated 4.3 based on 1,476 reviews