Archers Sleepcentre Reviews

Name: Archers Sleepcentre
Address: 39 Colquhoun Avenue, Glasgow
Rating: 2.08

2.1 Rating 105 Reviews

26 %

of reviewers recommend Archers Sleepcentre

2.1

Based on 105 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

About Archers Sleepcentre:

Archers Sleepcentre is a value led bed retailer selling beds and mattresses in high volumes throughout the UK.
With 10 bed superstores from Ayr to Edinburgh, a premier five star stockist of Silentnight and Sealy (the leading internet bed brands), unrivalled access to the best drop shipping suppliers in the UK gives us the edge over our internet competitors.

Visit Website

Phone:

0845 463 8173

Email:

headoffice@archerssleepcentre.co.uk

Location:

39 Colquhoun Avenue
Glasgow
G52 4BN

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"Visited their Kilmarnock store on Saturday 17 October 2020. We placed mattress for their Bordeaux 1000 king size mattress. There was a label stitched to the mattress with model name and quite clearly printed 10 year guarantee. I question the salesman, Chris, about this as he didn't volunteer any information about it. It turns out that the guarantee is only valid if you buy one of their \u00a370 mattress protectors. He was at pains to demonstrate how good the protector was. I was also at pains to say I didn't want any rubbery type material. He informed us it was a hotel breathable cotton and showed us a sample of fabric to touch which was similar in touch and appearance to cotton material used in the manufacture of t-shirts. Delivery in two days was promised which was the only part of the bargain to be delivered truthfully. \n\nToday Monday, the mattress arrived along with the protector. The delivery men didn't stay long. In and out in less than 2 minutes and off like a shot. We looked at the mattress which appeared to be what we ordered and then my wife opened the protector. Guess what! Not what we were shown in store. It was a full on anti pee pee cover. Quilted cotton with a rubbery type back. I phone the store to say we had been give the wrong protector. Chris went on the defensive and accused me of calling him a con man. At no time did I call him that he just assumed that from the way the conversation was going. He wanted us to go to his store again no doubt that he could perform a slight off hand and produce a sample rag we had never seen before. I asked about returning the order as we did not receive what we expected. Yes they'll take it back less 20%. Wtf? He offered to refund the protector but then we would have no guarantee on the goods Wtf again? Please pardon my language once more. Then he made it abundantly clear that cancellation are only possible within 24 hours of making an order and would suffer a loss if we insisted on it. \n\nThis company cannot be trusted. The plethora of negative one star reviews and the spurious 5 stars that crop up should make you suspicious of ever dealing with this firm at anytime. \n\nDO NOT RECOMMEND OR SHOP IN THEIR STORES!!!!! "

Archers Sleepcentre 1 star review on 19th October 2020

Chris

Anonymous

Anonymous // 01/01/2019

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“Staff in the store were polite and professional, but obviously don't disclose the 'fine print' (re. the terms and conditions of mattress exchange) and you only discover this once you've paid for your goods. I have had chronic pain and back issues for over 30 years and saved up to buy what I thought was a good quality mattress. I did invest in the 'buy our mattress protector' (which is a plastic sheet base that 'rustles' when you lie on it, and is not breathable), and was therefore able to return my first mattress which caused an increase in my pain (and resulted in extra costly back treatments). Thankfully they lessened the 45 day trial time. However, this replacement mattress arrived and the dimensions are larger than king size and it doesn't fit in my bedframe (I did mention this to the delivery men who said they didn't have anything to do with it as they're contractors). In addition to that, the overwhelming smell of turpentine hit me as soon as I entered my bedroom - I did phone Archers who said to air it out for a few hours. Two days later, the whole house stinks of turps / gasoline and I have had all my windows open for the past 2 days (freezing I may add!). The surface of the mattress has a feeling of a greasy substance (I was told this was fire retardant). I have woken with a swollen face, red eyes, and my skin is breaking out. It looks like a 'second' mattress...the mattress label has been haphazardly sewn on at a jaunty angle, the surface layer is skewed, and it's got bumps in it, as well as being 6cm wider than a king size bed. I will have no come-back from this one, so it will be being sent to landfill at a waste of almost £1300. I am left wondering if this second mattress was a defective return from someone else or just a wobbly 'seconds' that they needed to get rid of. Perhaps the 'name brand' mattresses are better quality, but both mattresses I purchased from Archers were their own brand, so I would stay well clear of them if you're thinking of making a purchase.”